Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role:

Four Seasons Hotel Firenze is looking for talented Front Desk Receptionists to join our team for the 2027 Summer Season. As a key member of the Front Office team, you will create exceptional first and last impressions for our guests, ensuring a seamless arrival and departure experience. You will be the main point of contact for guest requests, inquiries, and feedback, delivering the highest standards of hospitality and personalized service.

What you will do: 

• Welcome guests with professionalism and warmth, managing check-in and check-out procedures in line with Four Seasons standards.
• Handle cashiering activities and balance cash floats at the end of each shift.
• Respond to guest requests, inquiries, and concerns promptly and effectively, both in person and over the phone.
• Coordinate room status updates and special requests with the Front Office leadership team.
• Support reservations, amendments, and cancellations when required.
• Promote hotel services and maximize upselling opportunities.
• Collaborate with Concierge and Guest Services during peak periods.
• Support the wider Front Office operation and assist with additional duties as assigned.

What you bring: 

• Previous experience in a luxury hotel or upscale hospitality environment (preferred).
• Strong interpersonal, communication, and customer service skills.
• A guest-focused mindset with attention to detail and personalization.
• Professional presentation, positive attitude, and a proactive approach.
• Flexibility, excellent problem-solving abilities, and a collaborative spirit.
• Knowledge of Opera PMS is an advantage.
• Fluency in Italian and English; a third language is a plus.  
  

What we offer: 

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts at Four Seasons hotels worldwide
• Complimentary dry cleaning of uniforms
• Employee meals
• Staff accommodation, subject to availability

Schedule & Hours:

• Full-time seasonal contract for the 2027 Summer Season
• Availability to work on rotating shifts is required

The position is at the C1 level of the Tourism Collective Labor Agreement (CCNL), with a starting gross annual salary aligned with the contract’s minimum standards and opportunities for growth based on experience.