Assistant Executive Housekeeper

Key Responsibilities

• Assist the Executive Housekeeper in managing the daily operations of the Housekeeping Department.

• Oversee Guest Rooms, Public Areas, and Linen & Laundry operations to ensure cleanliness and brand standards.

• Supervise, motivate, and develop team members to achieve departmental goals.

• Conduct regular room and public area inspections to ensure quality standards.

• Handle guest requests and complaints professionally and ensure timely resolution.

• Monitor departmental expenses, inventory, supplies, and cost control.

• Coordinate with Front Office, Engineering, and other departments to ensure smooth operations.

• Ensure compliance with IHG brand standards, hotel policies, and safety regulations.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, or a related field.

• Minimum 3–5 years of experience in Housekeeping operations, preferably in an international hotel or luxury resort.

• Previous experience in a supervisory or assistant managerial position is preferred.

• Strong knowledge of Guest Room, Public Area, and Linen & Laundry operations.

• Excellent leadership, communication, and team management skills.

• Good command of written and spoken English.

• Computer literacy and familiarity with hotel management systems, preferably Opera PMS.

• Knowledge of IHG brand standards and quality assurance requirements would be an advantage.

• Strong problem-solving skills, attention to detail, and a passion for guest satisfaction.

• Ability to work under pressure and manage multiple priorities.