GTT Communications

Global Tier-1 IP network provider

IT Service Desk Administrator

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSofia, BulgariaNo salary listedIn-person

About the Job

Requirements

Experience troubleshooting Windows 7, Windows 10, and Microsoft products at first-line support level.
Knowledge and interest in at least one of the following areas: Active Directory, Exchange 2013/2016, Office 365, Skype for Business, or Windows end-user operating systems.
Good networking skills, including TCP IPv4, IPv6, DNS, DHCP, and routing.
Strong command of written and spoken English.
Strong hardware knowledge of PCs and laptops.
Strong configuration knowledge of Microsoft Office, laptops, and desktops.
Ability to work flexibly around business needs, including often providing cover until 7 p.m.
Ability to lift and move PCs and other IT equipment.
Ability to interact professionally with senior management and maintain a customer-focused work ethic.

Responsibilities

Provide technical support to users through ticketing systems, phone calls, chat, and email, covering hardware and software products.
Troubleshoot, image, install, maintain, upgrade, and configure company-wide systems and programs as needed to support organizational needs.
Provision and configure laptops, desktops, accessories, and other equipment for new hires.
Manage user and computer accounts in Active Directory, email, SCCM, Office 365, and VPN.
Work with the Networking team to resolve network connectivity issues.
Perform other IT-related tasks assigned by the manager.

Desired Qualifications

Knowledge of ITIL or a similar methodology.

Team Description & Purpose of Role:

The ICT 1st line Engineer is responsible for Global end-user support and maintenance of various desktop/infrastructure related systems and processes including Windows domains and phone systems and devices.

Job Responsibilities:

Provide technical support to users via ticket system, phone calls, chat, emails and covering hardware and software products
Troubleshooting, imaging, install, maintain, upgrade, and configure company-wide systems and programs as needed to support the needs of the organization
Provision equipment (laptops, desktops, accessories, etc.) for new hires, and configuring equipment.
Manage user and computer accounts Active Directory, Email, SCCM, Office 365, VPN.
Work closely with the Networking team to resolve various network connectivity issues
Understand about ITIL or similar methodology will be considered an advantage
Miscellaneous IT related tasks, assigned as needed by manager

Experience Required:

Windows 7 / Windows 10 and Microsoft product 1st line troubleshooting
Knowledge and interest at least in one of the following areas: Active Directory, Exchange 2013/2016, Office 365, Skype for Business, End-user OS (Windows),
Good Network skills – TCP IPv4, IPv6, DNS, DHCP, Routing etc.
Strong command of English language, written and spoken
Strong hardware knowledge of PCs, laptops etc.
Strong configuration knowledge of MS Office, Laptops and Desktops
Strong sense of urgency and problem-solving skills

Person Specification:

Team worker with good communication skills
Responsible, motivated, mobile and flexible
Able to learn and adapt in a rapidly changing environment
Professional and customer focused work ethic (role will entail having to interact with key senior management)
Flexibility in working hours – often providing cover until 7pm, but also must be flexible in terms of hours of work around the needs of the business
Capable of lifting and moving PCs, IT equipment etc.
Fluent English language skills essential

#LI-Onsite #LI-VP1

About the Company

GTT Communications

Global Tier-1 IP network provider

GTT Communications operates a global Tier 1 IP network that connects organizations to cloud applications. Its products—SD-WAN and secure connectivity—work by routing traffic over its extensive network of 600 Points of Presence across six continents to optimize cloud performance and support cloud migrations. The company differentiates itself with a broad, globally distributed network and flexible, subscription-based solutions tailored to large enterprises. Its goal is to help digital businesses improve cloud application performance, enable secure global collaboration, and scale networking as they grow.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Arlington County, VA
Founded: 1998

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