Analyst – GHRSS Learning & Development

Introduction


Overview

Independently manages routine CSOD LMS transactions and standard stakeholder requests with minimal supervision. The role requires solid process understanding, proactive issue identification, and timely communication on assigned work.

How you'll make an impact

Responsibilities:

• Independently execute routine LMS transactions such as course assignments, curriculum updates, session management, attendance updates, completion uploads, and standard reporting requests.
• Validate request details, prerequisites, templates, approvals, and learner data before execution.
• Manage standard learner and stakeholder queries within defined SLAs and communication protocols.
• Track assigned requests, update operational trackers, and provide clear status updates to requestors and team leads.
• Conduct self-quality checks to reduce errors and rework.
• Identify recurring transactional issues and highlight trends to senior team members.
• Support SOP, FAQ, and checklist updates based on approved process changes.
• Support basic testing activities during CSOD enhancements, configuration changes, or release validations.

About you

Qualifications:

• Working knowledge of CSOD LMS processes
• Process adherence
• Data validation
• SLA orientation
• Clear verbal and written communication
• Issue identification

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)