Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As the Sales Operations Manager leading the “Order to Cash” (OTC) Team, you will play a pivotal role in ensuring the efficiency and effectiveness of our sales operations processes from Sales Order conversion to cash collection. You will be responsible for managing the end-to-end order management process, overseeing billing, invoicing, and collections activities, collaborating with cross-functional teams to optimize the order to cash cycle.

Your leadership extends to a team of individuals both in-market and offshore, entrusted with executing the daily tasks of Order updates, Sales Order Fulfilment, Print/processing, and RMA/credits. Your ability to educate and foster the growth of this team will be pivotal to achieving operational excellence and delivering on our objectives.

This position demands a strategic mindset, strong analytical skills, and driving process improvements to enhance operational performance and customer satisfaction. Reporting directly to the Director of Sales Operations, you'reexpected to be the subject matter expert on OTC, partnering with the LTO manager for function improvements.

Your key stakeholders are Sales Operations LTO, Deployment, Account Management, and Finance. Building and maintaining relationships with all these key stakeholders to ensure their processes are followed through and completed is crucial to success in this role. Acting as the glue in the middle to cradle the orders through from creation to cash collection is essential.

Role Accountabilities

Team Leadership
Serve as the primary contact for all Sales Order related escalation enquiries.
Develop and deliver training programs to onboard new team members and enhance the skills of existing staff.
Provide ongoing coaching and feedback to team members to support their professional development and career growth.
Identify and manage strategy for uninterrupted coverage of critical daily, weekly, monthly, quarterly, and annual OTC tasks. Report strategy to leadership monthly.
Order to Cash Process Management
Accountable for the “Order to Cash“ phase of the sales order process.
Key stakeholder for Sales Ops in providing updates on the “Revenue Blocker Summary” to wider business
Manage end-to-end Order to Cash processes for US business & lead a team of staff to deliver on KPI targets
Develop and document Order to Cash process for each Customer, driving continuous improvement opportunities.
Conduct monthly knowledge-sharing sessions for process improvement.
Sales Order & Invoice Processing
Ensure accurate data is maintained on Sales Orders to support supply chain and deployment activities, working with GSS offshore team to rectify process breakdowns and bottlenecks in the process
Work closely with Supply Chain to ensure accurate fulfilment dates and warehouse data is maintained.
Cross Functional Collaboration
Collaborate with Finance for accurate customer data and invoice issue resolution.
Close collaboration with AM and Deployment teams to ensure Sales Order data is accurate to drive correct deployment & invoicing activity
Deploy OTC staff to cover cross functional meetings and establish process to ensure team ownership of follow up and delivery of successful outcome.

Role Requirements

Bachelor’s degree in Business Administration, Management, or related field.
Proven experience in sales order management or a similar role, with at least 2-3 years in a leadership position.
Strong leadership and team management skills, with the ability to motivate and inspire team members.
Excellent organizational and time-management abilities, with a focus on attention to detail.
Proficiency in using sales order management software and Microsoft Office Suite.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Effective communication and interpersonal skills, with the ability to collaborate cross-functionally.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- Wedo not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Sales Operations Manager

Coates Group

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