Head of Technology Operations

Bullwaves hires FP Markets' former Client Relations Head as COO. Friday, 09/10/2026 | 05:06 GMT-7 by Tareq Sikder * Martin Stoilov spent over three years as FP Markets' Global Head of CX and Client Relations. * Recently, Acuity Trading added Bullwaves Prime to its client list before extending the relationship to Bullwaves' retail brand. Bullwaves has appointed Martin Stoilov as its new Chief Operating Officer, according to an announcement by the company. Stoilov joins the online trading firm after more than five years at FP Markets, where he held several roles in customer support and client relations. He spent his final three years and seven months at the broker as Global Head of CX and Client Relations. Bullwaves has also expanded its trading technology offering. In July, the company signed an agreement with Acuity Trading to add market, event and trade intelligence tools to its retail trading platform. Bullwaves COO takes charge of operations. At FP Markets, Stoilov focused on the customer journey, including client communications, lead management and conversion rates. His responsibilities also included monitoring performance, gathering client feedback and introducing technology to improve customer support. Before that, he served as Head of Customer Support for one year and two months. He oversaw global support operations across multiple channels, focusing on service quality, operational efficiency and client satisfaction. Stoilov began his tenure at FP Markets as a Customer Service Representative, a position he held for one year before moving into management. Bullwaves said Stoilov will oversee operational strategy, customer experience and partner relations. Acuity Trading adds Bullwaves retail brand. Bullwaves first partnered with Acuity Trading in June, when the provider added Bullwaves Prime, the group's proprietary trading arm, to its client list. The July agreement extended the relationship to Bullwaves' retail brand. Paolo Vullo, the group's operations chief, represented Bullwaves in both announcements. Tareq is a financial writer with 15 years of experience covering global markets. His work spans technical analysis, forex broker reviews, and market sentiment, with a focus on topics relevant to retail traders. He joined Finance Magnates in 2023. At Finance Magnates, he serves as News Editor, covering retail forex and CFD brokers, cryptocurrency exchanges, fintech firms, and regulatory developments shaping the trading industry. He holds an Honours degree in Information Technology from Anfell College, London. Education: Honours degree Information Technology, Anfell College, London * 2508 Articles * 46 Followers

FP Markets wins three Global Forex Awards 2026. * September 16, 2026 FP Markets has won three titles at the Global Forex Awards 2026, securing recognition for value and transparency across global and regional categories. The broker received: * Best Value Broker - Global * Most Transparent Broker - Asia * Most Transparent Broker - Latam The awards were presented on September 15, 2026 at the Amara Hotel in Limassol, Cyprus, during an industry event bringing together companies and professionals from across the trading and fintech sectors. FP Markets wins Best Value Broker - Global. The Best Value Broker - Global award gives FP Markets recognition at an international level rather than within a single region. The category reflects the broker's broader positioning around trading costs, access to multiple markets and the range of platforms and products available to clients. FP Markets currently provides access to more than 10,000 CFD instruments across seven asset classes through platforms including MetaTrader 4, MetaTrader 5, TradingView and cTrader. The broker has also continued investing in platform development and expanding its product range as competition intensifies across the retail trading industry. Business takeaway. The global award reinforces FP Markets' effort to compete on a combination of pricing, platform access and product breadth rather than relying on a single feature such as spreads or leverage. Transparency awards cover Asia and Latin America. FP Markets also received two regional transparency awards, covering both Asia and Latin America. The dual recognition is notable because transparency can involve multiple aspects of the client relationship, including product terms, pricing, regulatory disclosures, execution information and account conditions. For an international broker operating through several regulated entities, clarity around which company serves a particular client and which rules apply can also be an important part of the customer experience. FP Markets said the two regional awards reflect its commitment to providing clients with transparent trading conditions across different markets. | Award | Coverage | | Best Value Broker | Global | | Most Transparent Broker | Asia | | Most Transparent Broker | Latam | John Lewis points to client experience. FP Markets Chief Marketing Officer John Lewis said the awards reflect the experience the broker aims to provide across its international operations. "In an industry where competition is intense, being voted Best Value Broker globally, alongside Most Transparent Broker in both Asia and Latam, is a reflection of what our clients experience day to day." - John Lewis, Chief Marketing Officer, FP Markets Lewis added that the recognition reflects the work of FP Markets teams across the regions where the company operates. He also linked the awards to the broker's wider focus on value and transparency. Brand takeaway. Winning in both global value and regional transparency categories gives FP Markets a broader marketing message than a single product or technology award. Global Forex Awards enter their eighth year. The Global Forex Awards are now in their eighth year and recognise companies operating across the forex, CFD and broader online trading industries. The 2026 ceremony was held in Limassol, one of the major European hubs for online brokerage and financial technology businesses. The event brought together brokers, technology providers and other companies operating across global trading markets. For brokers, industry awards can provide an additional branding tool in a market where firms increasingly compete on similar platform, product and pricing propositions. Industry awards are one signal, not a substitute for due diligence. Awards can provide useful information about how a company is perceived within the industry or by participating voters, but they should not be treated as a standalone measure of whether a broker is appropriate for a particular client. Prospective traders still need to consider the exact legal entity they would contract with, regulatory coverage, product availability, execution model, fees and risk disclosures. This is particularly important for international brokers because account conditions and regulatory protections can vary between jurisdictions. Client takeaway. Awards can add useful context, but traders should still assess the actual entity, fees, trading conditions and regulatory protections that apply to their account. FP Markets has collected more than 80 awards. FP Markets said it has now earned more than 80 industry awards over the course of its operations. The company was established in Sydney in 2005 and has since expanded into an international multi-asset brokerage business. It now operates across multiple regulated jurisdictions and serves clients through a range of desktop, web and mobile trading platforms. The latest awards add to a broader strategy focused on increasing the company's international visibility alongside continued investment in trading technology and product expansion. Technology investment remains part of FP Markets' strategy. FP Markets said it continues to invest in trading technology as part of its long-term growth strategy. Its current platform offering includes: * MetaTrader 4 * MetaTrader 5 * TradingView * cTrader The broker has also been increasing its focus on AI and internal technology transformation. Recent developments include the launch of the TradeMedic behavioural analytics tool and the appointment of Geo Nicolaidis as Head of AI Transformation. These moves suggest that the company's technology strategy is extending beyond core execution infrastructure toward analytics, automation and internal AI adoption. Technology takeaway. FP Markets' recent activity shows a broader technology push spanning trading platforms, AI-powered client tools and internal operational transformation. More than 10,000 CFDs across seven asset classes. FP Markets provides access to more than 10,000 CFD instruments across seven asset classes. The range forms part of the broker's broader multi-asset proposition and gives clients access to different global markets from within the same trading ecosystem. CFDs are derivative products, meaning clients do not directly own the underlying assets represented by those contracts. They can also involve leverage, which can magnify both profits and losses. FP Markets operates through multiple regulated entities. The broker maintains a regulatory presence across several jurisdictions. According to FP Markets, relevant regulators include: * Australian Securities and Investments Commission * Financial Services Authority of Seychelles * Financial Sector Conduct Authority of South Africa * Capital Markets Authority of Kenya The exact legal entity and regulatory framework applicable to a client depends on jurisdiction and account arrangements. Licences held by one FP Markets entity should not automatically be interpreted as applying to every operation across the broader group. Value and transparency remain key broker battlegrounds. The categories won by FP Markets highlight two areas that remain central to competition in online brokerage. Value is increasingly about more than headline spreads. Traders may also consider commissions, financing costs, execution quality, platform choice, account conditions and the range of instruments available. Transparency is similarly becoming more important as brokers operate through increasingly complex international structures. Clients need to understand not only pricing but also which legal entity provides the service, how risks are disclosed and which regulatory protections apply. Industry takeaway. As broker product offerings become more similar, value and transparency can become stronger points of differentiation than instrument count alone. What comes next? The three Global Forex Awards add to a period of expansion for FP Markets across products, technology and management. The company has recently strengthened its senior team, increased its focus on AI transformation and continued broadening its technology offering. The latest awards give FP Markets additional recognition across both global and regional categories as it continues competing for clients across multiple international markets. The more important long-term test will be whether the broker can continue translating those awards into measurable improvements in pricing, transparency, execution and client experience. Feature image suggestion: Use a premium awards visual showing three trophies representing Global, Asia and Latam recognition, with a modern trading backdrop and subtle FP Markets branding. PNG, no text overlay. Risk Warning: CFDs are leveraged financial products and involve significant risk. Awards and industry recognition do not guarantee investment performance, trading success or the suitability of a broker for a particular client. Disclaimer: This article is for informational purposes only and does not constitute financial or investment advice. Award titles and company metrics are based on information released by FP Markets. About FP Markets. FP Markets is a global multi-asset broker established in Sydney, Australia, in 2005 and headquartered in Limassol, Cyprus. The broker provides access to more than 10,000 CFD instruments across seven asset classes through platforms including MetaTrader 4, MetaTrader 5, TradingView and cTrader.