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Ticketmaster

Ticket sales platform for live events

Junior Customer Support Specialist

Full-TimePosted on 10/16/2026
No salary listed
Junior
Bachelor's
Monterrey, Nuevo Leon, Mexico
In PersonOccasional travel required.
Customer Experience & SupportCustomer Success

About the job

Requirements
  • A bachelor's degree in Business Administration, Communication and Entertainment Business Administration, or a related field.
  • Intermediate conversational English (A2–B1).
  • At least two years of customer service experience, including managing a client portfolio and performing administrative follow-up on client needs.
  • Availability for occasional travel.
Responsibilities
  • Support domestic clients throughout the event process, from the start of ticket sales through settlement.
  • Follow up with internal teams and maintain contact with promoters to meet agreed requirements and service levels.
  • Maintain communication with the assigned client portfolio and visit venues to resolve questions and handle change requests.
  • Generate informational reports for the coordinator about the needs, changes, and progress of assigned events.
  • Provide support to the domestic client portfolio by advising on response times, notifying clients of changes or failures, and identifying root causes.
  • Cover in-person or remote access-control operations, report technical failures, and assist fans with entry issues.
  • Train domestic clients to use the company's technology products and new features.
  • Provide in-person or remote support to box offices in using company systems and creating or modifying reports required for daily operations.
Desired Qualifications
  • Two years of experience in field work and/or weekend work.
  • Experience using a customer relationship management system such as Salesforce or similar, or Asana or another comparable tool.

About the company

Ticketmaster runs a platform for selling live-event tickets, covering sports, concerts, theater, and more. It connects fans with events and provides ticketing services to venues and event organizers. How it works: when fans buy tickets, a service fee is added on top of the ticket price, and Ticketmaster earns revenue from these consumer fees as well as from partners who pay for its ticketing technology and services. The platform supports event organizers and venues with tools to manage sales, seating, and ticket delivery, while also offering safety features and information about venues to help fans avoid scams and have a smooth experience. How it stands out: it leverages a large network of venues, partnerships, and technology to handle high-volume sales and provide trusted, end-to-end ticketing solutions. Its goal is to provide a seamless, secure ticket-buying experience for fans and a reliable, scalable platform for event organizers and venues.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Beverly Hills, California

Founded

1976

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Simplify's Take

What believers are saying

  • September 2026 AI partnerships expand Ticketmaster discovery inside Gemini, Muse, Claude, and Alexa+.
  • The September 2026 app launch targets the 40% of fans missing events.
  • East Africa expansion through Quicket broadens inventory while lowering fraud and checkout friction.

What critics are saying

  • Judge Frimpong kept the FTC BOTS Act case alive on September 28, 2026.
  • The DOJ settlement faces NIVA, AEG, and SeatGeek objections before mid-October 2026 ruling.
  • A breakup or conduct decree would destroy Ticketmaster’s resale-fueled monopoly economics.

What makes Ticketmaster unique

  • Ticketmaster sits inside Live Nation’s promotion, venue, and resale flywheel, unlike SeatGeek.
  • Its September 2026 app redesign and AI connectors embed discovery across Gemini, Muse, ChatGPT.
  • Quicket gives Ticketmaster local payment rails in Kenya and Uganda via M-Pesa, Airtel Money.

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Benefits

  • Health Insurance
  • Paid Vacation
  • 401(k) Company Match
  • Family Planning Benefits
  • Fertility Treatment Support
  • Professional Development Budget
  • Volunteer time off

Growth & Insights and Company News

Headcount

6 month growth

12%

1 year growth

13%

2 year growth

13%
Bandsintown
Oct 16th, 2026
Live Nation filing calls FTC suit "perversion" of bots Act.

Live Nation filing calls FTC suit "perversion" of bots Act. In a fiery federal court filing, Live Nation asserts the FTC is distorting anti-bot laws and punishing Ticketmaster for third-party scalper abuse. Oct 16, 2026 Live Nation and Ticketmaster this week filed their answer to the high-stakes lawsuit brought by the Federal Trade Commission (FTC) and seven states. The live entertainment giant contends that federal regulators are misapplying the Better Online Ticket Sales Act (BOTS) by attempting to penalize the very platform the statute was designed to protect. * The Legal Filing: Live Nation and Ticketmaster submitted their formal Answer and 16 affirmative defenses in the U.S. District Court for the Central District of California this week. * The Opponents: The FTC is joined by state attorneys general from Colorado, Florida, Illinois, Nebraska, Tennessee, Utah, and Virginia. * The Core Argument: Live Nation argues that the FTC is attempting to "flip the Act on its head" by holding ticketing companies liable when bad actors bypass their security measures, rather than prosecuting the scalpers running the bots. * The Defense Metrics: Ticketmaster reports investing more than $1 billion since 2010 to counter ticket scalping and claims it blocked nearly 260 million daily bot attempts in 2025. * The Constitutional Defenses: Live Nation raises 16 defenses, including violations of Due Process, the Equal Protection Clause, and the Major Questions Doctrine. More on all this below. * Live Nation and Ticketmaster also emphasized their advocacy for ticketing reform including lobbying for the original 2016 BOTS Act. Flipping the BOTS Act 'on its head' At the center of Live Nation's filing is statutory interpretation. Congress enacted the BOTS Act in 2016 to outlaw the technological circumvention of purchase limits and to penalize scalpers who sell tickets acquired through those means. Live Nation's legal teams at Latham & Watkins and Sidley Austin argue the statute distinguishes between bad-faith scalpers and primary ticket issuers. According to the filing: "The Commission seeks to flip the Act on its head by turning it against Live Nation and Ticketmaster, the very companies the Act is intended to support. This perversion of the Act contradicts its plain meaning, flouts the will of Congress, and undoubtedly sets back the fight against scalpers." Citing legislative history from the Senate Commerce Committee, Live Nation says that lawmakers specifically framed primary sellers' safeguards as the frontline defense against automated ticket harvesting. Under prior FTC enforcement actions, Ticketmaster was consistently treated as the protected ticket issuer whose controls were circumvented by outside scalpers. Live Nation argues that the FTC's current theory reinterprets the statute to punish ticketing platforms whenever a determined scalper discovers a loophole, effectively transforming anti-bot legislation into a platform liability. Warnings of a 'chilling effect' on anti-bot security. Live Nation's response outlines what it characterizes as a dangerous paradox in the FTC's enforcement approach. Because BOTS Act liability hinges on circumventing safeguards used to enforce ticket limits, a ticketing company that implements zero purchase limits and zero anti-bot defenses faces no exposure under the statute at all. If courts determine that platforms face compound statutory liability whenever a third-party broker evades an anti-abuse control, Live Nation warns that ticketing platforms will face economic and regulatory pressure to abandon purchase caps and security measures entirely. Alternatively, platforms like it could be forced to severely curtail or shutter fan-to-fan resale marketplaces to avoid third-party liability, eliminating authenticated resale protections and driving consumers back to unregulated secondary black markets. Addressing the complaint's allegations regarding pricing transparency and ticket disclosures, Ticketmaster stated that it now operates with all-in pricing consistent with FTC regulations and denied engaging in unfair or deceptive acts. 16 affirmative defenses: Due Process and the Major Questions Doctrine. In addition to a general denial of wrongdoing, Live Nation asserted 16 formal defenses including: * Third-Party Causation: Any harm suffered was caused by the intervening and superseding actions of independent scalpers, not Ticketmaster. * Major Questions Doctrine: The FTC is attempting to unilaterally expand its regulatory authority across the entire secondary ticketing market without clear congressional authorization. * Constitutional Vagueness & Fair Notice: Applying BOTS Act terms like "circumvent" and "sell or offer to sell" against ticket platforms violates Due Process guarantees under the Fifth and Fourteenth Amendments. * Selective Enforcement: The enforcement action constitutes arbitrary and unequal treatment under the Equal Protection Clause. * Good Faith & Public Interest: The company acted in good faith, and the sweeping injunctive remedies sought by regulators would disrupt live event ticketing and harm the broader public interest. What comes next in FTC vs Live Nation and Ticketmaster. Following Judge Maame Ewusi-Mensah Frimpong's decision to reject Live Nation's previous motion to dismiss, this litigation now enters an intensive, multi-year discovery phase. The court will enter a formal Pretrial and Scheduling Order setting binding discovery deadlines, opening the door for the FTC to subpoena Ticketmaster's internal communications with brokers, account-monitoring logs, and secondary fee revenue. Concurrently, Ticketmaster's legal team will prepare its defense in part by gathering technical information to demonstrate ongoing mitigation efforts against scalpers. This fact-finding and expert deposition process will likely dominate 2027, setting up summary judgment battles in early 2028 where Live Nation will formally challenge the FTC's statutory authority. The parties have already proposed vastly different trial schedules: the FTC and state plaintiffs are pushing for an April 24, 2028 jury trial date, while Live Nation and Ticketmaster are requesting an October 2028 trial kickoff. Get the latest Live Music & Industry News updated continuously from across the web under the Hypebot Industry News tab here.

Arab News
Oct 15th, 2026
Ticketmaster appointed as Dubai Racing Club's official ticketing partner.

Ticketmaster appointed as Dubai Racing Club's official ticketing partner. * The platform will power key events including the Dubai Racing Carnival and Dubai World Cup during the 2026-27 season DUBAI: Dubai Racing Club has appointed Ticketmaster as its official ticketing partner to support the racing calendar at Meydan Racecourse. The platform will power Dubai Racing Club's ticketing website for key events including the Dubai Racing Carnival and Dubai World Cup throughout the 2026-27 season, making it easier for fans to discover, purchase and manage tickets. Club CEO and board member Ali Al-Ali said: "Every season, we look for new ways to make an evening at Meydan Racecourse even more enjoyable for our guests - whether they are here for the racing, the hospitality, the dining or simply the atmosphere. We're pleased to welcome Ticketmaster as our official ticketing partner, helping make it even easier for fans in the UAE and around the world to join us for another exciting season." Andreas Muller, managing director of Ticketmaster Middle East, said: "Dubai Racing Club puts on some of the biggest dates in the global horseracing calendar, from the Dubai Racing Carnival through to the Dubai World Cup. We're delighted to be part of the journey and to help more fans experience these incredible events. Our technology will make buying and managing tickets simple, while keeping the experience unmistakably Dubai Racing Club from start to finish." The announcement follows Ticketmaster's recent appointment as official ticketing partner of the FIBA Basketball World Cup 2027 in Qatar, and Khaleeji Arabian Dyar 27 (27th Arabian Gulf Cup), in Jeddah. Together with a multiyear partnership with the F1 Abu Dhabi Grand Prix, these highlight Ticketmaster Sport's growing role in connecting fans with some of the Middle East's biggest live sporting moments. Originally published by Arab News

The Lawyers Weekly
Oct 14th, 2026
Live Nation says FTC twists BOTS act to target Ticketmaster.

Live Nation says FTC twists BOTS act to target Ticketmaster. By Bonnie Eslinger ( October 14, 2026, 6:56 PM EDT) - Live Nation and Ticketmaster fought back against the Federal Trade Commission's case accusing the companies of ignoring ticket scalpers and failing to disclose significant Ticketmaster fees upfront, telling a California federal judge the agency is targeting the companies "for not perfectly blocking all ticket purchase abuse on Ticketmaster's platform."... Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as * Daily newsletters * Expert analysis * Mobile app * Advanced search * Judge information * Real-time alerts * 450K+ searchable archived articles Experience Law360 today with a free 7-day trial. Attached documents. Related sections. Case information. Case title. Case number. Court. Nature of suit. Judge. Date filed. Law firms. Companies. Government agencies. Judge analytics. powered by Lex Machina(R) From major deals to high-profile litigation, the firms named to Law360's 2026 Regional Powerhouses list are leading the way across 14 states. They deliver deep regional expertise and make a lasting impact at the state and local level.

Newsquest Media Group
Oct 14th, 2026
Tesco Clubcard 500 new partners including Nike, Ticketmaster.

Tesco Clubcard 500 new partners including Nike, Ticketmaster. The expansion welcomes 500 new Points Partners across fashion, beauty, home and travel brands (Image: Tesco) Shoppers can now collect Tesco Clubcard points at 500 online retailers. Tesco rolled out the expansion on Wednesday, October 14, introducing partner brands across fashion, beauty, home, and travel. Previously, members of the supermarket loyalty scheme could only collect points through 13 external partners. The new retailers include Nike, Boden, and Ticketmaster. Shoppers must access each retailer's online shop through the Clubcard section of the Tesco app or the Clubcard website to collect points. Tesco delivered the expanded scheme in partnership with loyalty specialist Valuedynamx. Points rates vary by retailer, with several brands offering more than the standard rate of one point for every pound spent. For instance, Nike offers up to four points per pound spent, meaning a £100 spend produces 400 points. Under the scheme, 400 points can become a £4 voucher. That voucher can also be tripled to £12 when exchanged with seven restaurant Clubcard Reward Partners. Shama Wilson, Tesco's Group Loyalty & Membership Director, said: "We are really excited to be giving Clubcard members even more ways to collect points on more brands they already know and love." She added: "Today marks the biggest expansion of the partner brands where customers can collect Clubcard points, with more than 500 brands now available across fashion, beauty, home, travel and more." She said: "As we head into Black Friday and Christmas, customers can collect points on spending they are planning to do and turn those points into rewards that matter most to them."

JD Supra
Oct 14th, 2026
Court allows FTC drip pricing lawsuit against Ticketmaster to proceed.

Court allows FTC drip pricing lawsuit against Ticketmaster to proceed. LinkedIn Facebook X Last month, a federal court in California denied Live Nation and Ticketmaster's motion to dismiss a Federal Trade Commission (FTC) lawsuit challenging several aspects of their ticketing practices, including their display of mandatory fees. The FTC, joined by seven states, alleges that Ticketmaster advertised ticket prices that excluded mandatory fees, which were disclosed later in the purchase process and could raise the total cost by as much as 44%. The court concluded that the FTC plausibly alleged deception under Section 5 even though consumers saw the total price before completing their purchases. The lawsuit also includes claims concerning Ticketmaster's alleged circumvention of ticket purchase limits and its dealings with ticket brokers, including claims under the Better Online Ticket Sales (BOTS) Act. The court allowed those claims to proceed as well. The ruling underscores a broader lesson for businesses that advertise prices with mandatory fees: disclosing the full cost before checkout may not cure a potentially misleading price presented earlier in the consumer journey. The decision also suggests that even a "+Fees" disclosure may fall short when it leaves consumers without a meaningful sense of what they will ultimately pay. Why Ticketmaster's fee disclosures may be deceptive. Live Nation and Ticketmaster argued that their pricing was not deceptive because consumers saw the final price, fees included, before buying. The court disagreed. The court relied on Ninth Circuit precedent holding that the FTC Act "is violated if it induces the first contact through deception, even if the buyer later becomes fully informed before entering the contract." The FTC alleged that Ticketmaster first displayed a ticket's face-value price, which consumers could use to filter their options, and that this price did not include mandatory fees. Those fees were disclosed later in the purchase process. According to the court, those allegations plausibly showed that consumers were drawn in by lower advertised prices before being presented with a higher total price. Showing the full total before the purchase was complete did not resolve the alleged deception. FTC deception claims versus state Consumer Protection law. Interestingly, the federal court in Maryland reached a different conclusion on a putative class action claim against a Ticketmaster competitor, Vivid Seats, under the Maryland Consumer Protection Act. There, the court found that plaintiff had failed to allege reliance, an essential element of a plaintiff's claim under the Maryland statute, where the full price was disclosed before the purchase was consummated and plaintiff had not alleged that she would not have bought the ticket in question if she had known the full price at the beginning of her purchase journey. Reliance is not an element of a Section 5 deception claim. A "+fees" Disclosure may not be enough. The court also rejected the argument that displaying "+Fees" next to the initial price adequately disclosed the extra charges. The court called the label "vague and ambiguous." Even if it tells consumers that fees will apply, it does not tell them how much, and the amount "can be significant." As the court put it, "a reasonable consumer would not associate '+Fees' as a 44% increase in cost." That conclusion reflects a familiar advertising law principle: a truthful disclosure may not cure a misleading net impression. For pricing claims, the decision suggests that simply flagging that mandatory charges exist may not be enough when the upfront price materially understates what consumers will actually pay. FTC junk fees rule raises pricing stakes. The decision comes amid heightened scrutiny of "junk fees" and drip pricing. The FTC's Rule on Unfair or Deceptive Fees, which took effect in May 2025, requires businesses selling live-event tickets and short-term lodging to display the total price, including mandatory fees, upfront. In explaining its historical approach to pricing, Ticketmaster argued that adopting all-in pricing before a nationwide rule would have put it at a competitive disadvantage because consumers could instead choose platforms advertising lower upfront prices. The court viewed that explanation as supporting the FTC's theory that those prices could draw consumers in through deception. Although the court was deciding only whether the FTC had adequately pleaded its claims, not whether Live Nation and Ticketmaster's practices actually violated the FTC Act, the decision is another reason for advertisers to look closely at how prices are presented throughout the consumer journey. The lesson extends beyond ticket sellers. Where mandatory fees are unavoidable, businesses should be cautious about leading with a price that excludes them and relying on later disclosures to reveal the total price. At least under this court's reasoning, showing consumers the full price before they pay may still be too late if the initial advertised price excluded mandatory fees. Meta Description: FTC Ticketmaster lawsuit moves forward as court examines mandatory fees, drip pricing, and whether later disclosures cure deceptive ticket prices. DISCLAIMER: Because of the generality of this update, the information provided herein may not be applicable in all situations and should not be acted upon without specific legal advice based on particular situations. Attorney Advertising. (C) Venable LLP 2026