Team Lead – DMOH Referral Office

Job Description

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: Medical Oncology and Hematology
Reports to: Program Manager, Medical Oncology and Hematology
Salary: $29.87 - $37.34 per hour
Hours: 37.5/ week
Shifts: 5 per week, 9am-5pm
Status: Permanent Full Time
Closing Date: November 20, 2026

Position Summary

The Team Lead, Referral Office, DMOH provides support for the New Patient Registration and Referral (NPRR or referral office) Office within the Division of Medical Oncology and Hematology (DMOH). The NPPR Office is the team that receives both internal and external referrals for DMOH providers, liaises with DMOH physicians regarding the triage decision and coordinates the patients first visit at Princess Margaret.  

The Team Lead is charged with the responsibility of assisting the referral office team and supporting the manager on a multitude of projects within DMOH. He/she will be knowledgeable and multifaceted in office administration including: payroll, finance and general administration. The Team lead will enable a supportive work environment and assist the Manager in establishing a positive working relationship with team members.

Duties

• Provides assistance to manager and administrative personnel
• Coordinates and participates in professional development/education activities and programs to ensure excellence and growth for staff in the referral office
• Documents and updates policies and procedures
• Monitors and analyses departmental budgets
• Manages general office administrative and organizational tasks 
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Qualifications

• Minimum of a 2 year community college program in Health Sciences or Office Administration in Business or recognized equivalent required 
• Minimum of four (4) years related work experience - required
• Previous experience working in a Health care environment - preferred
• Previous experience working with EPIC preferred
• Working knowledge of computer software applications preferably in a Microsoft Office environment required 
• Demonstrated commitment to client service and satisfaction
• Excellent interpersonal and listening skills
• Strong communication, organizational, time management and problem solving skills
• Strong judgment/decision making skills
• Ability to remain calm and composed when dealing with difficult people or situations
• Ability to work efficiently in a high-pressured environment with simultaneous demands
• Adheres to confidentiality policy for sensitive patient data and information
• Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Compensation: 29.87 to 37.34 (CAD) (HOURLY)