SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

Manager, Branch

Retail & Commercial BankingUpdated on Nov 12

Full-timePasadena, CA, USA$112.2k - $179.5kIn-person

About the Job

Requirements

A high school diploma or GED is required.
A bachelor's degree or equivalent years of experience is preferred.
At least 10 years of previous experience is required; financial-industry experience is preferred.
At least 1 year of previous management experience is required. Participation in the California DMV pull program may be required depending on the assignment.
The role typically manages a medium-to-large branch or cluster of branches; specific criteria are based on a weighted average of branch size and activity.

Responsibilities

Plan, direct, and oversee all functions of the assigned location, including an express center, full-service branch, or cluster of branches.
Ensure quality Member service experiences, audit compliance, and branch focus on achieving credit union goals; coach and develop assistant managers, supervisors, and team members.
Use lending authority to make quality loan decisions and create plans to increase Member participation through quality service in team-member interactions.
Attract new Members by participating in school, community, and business functions; conduct, coordinate, and train staff on school visitations and off-site presentations.
Create an environment that ensures a world-class Member experience at every branch interaction.
Provide consultative services to Members regarding credit union products and services, and ensure team members assess Member needs, address concerns, and gain agreement.
Maintain consumer loan decision authority and assist the team with escalated lending situations.
Direct branch marketing efforts.
Research, evaluate, and implement department and/or divisional projects.
Provide daily staff support by answering questions, resolving problems, communicating job expectations, and planning, monitoring, and appraising job results.
Train, coach, counsel, and discipline employees; develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances.
Contribute to organizational goals and priorities as a member of the Management team; establish and implement plans with a short-term (1–2 year) impact on business results aligned with organizational objectives.
Evaluate operating procedures and policies to ensure high Member service, productivity, and internal control.
Initiate, research, coordinate, and implement department or division projects intended to benefit Members, internal team members, or department operations.
Ensure compliance with state and federal laws and other applicable regulations.
Understand credit union organizational goals and key performance indicators and take necessary actions to achieve desired results.
Perform other duties as assigned.
Comply with regulatory compliance and assigned training requirements, including Bank Secrecy Act regulations corresponding to specific job duties.

Desired Qualifications

Financial-industry experience is preferred.
A bachelor's degree is preferred.

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Manager, Branch

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$112,185.00 - $179,496.00

Scheduled Weekly Hours:

What You’ll Be Doing

Responsible for planning, directing and overseeing all functions of assigned location (express center, full service branch or cluster of branches) including but not limited to: Ensuring quality Member service experiences, ensuring branch is run within audit compliance, directing branch focuses to achieve credit union goals, and providing coaching and development of assistant manager, supervisor and teammembers to enhance the Member service experience. Utilize lending authority to make quality loan decisions and create plans to increase Member participation through focus on quality service in all teammember interactions.

Attracts new Members through participation in school, community and business functions. Conducts, coordinates and trains staff on school visitations and off-site presentation efforts.
Creates an environment to ensure a world-class Member experience at every branch interaction.
Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
Maintains consumer loan decision authority and assists team with escalated lending situations.
Directs branch marketing efforts.
Researches, evaluates, and implements department and/or divisional projects.

Additional Job Functions

Provides daily support to staff, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances.

Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.

Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.

Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations.

Ensures compliance with state and federal laws as well as any other applicable regulations.

Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

High School Diploma or GED required

Bachelor's Degree or equivalent years of experience preferred

10+ years previous experience, financial industry preferred

1-3 years previous management experience required

Participation in the CA DMV pull program may be required depending on assignment

Knowledge, Skills, and Abilities

Typically manages a medium-to large-size branch or cluster of branches. Specific criteria is based on a weighted average of branch size(s) and activity.

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

About the Company

SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

SchoolsFirst Federal Credit Union provides financial services to members, especially school employees and their families, including savings and checking, auto loans, mortgages, credit cards, investments, and insurance through branches and online tools. Members join and use member-owned accounts with online/mobile banking, deposits, payments, and planning help. It differs from many competitors by being member-owned, federally insured, and focusing on the education community, offering educator-focused loan programs and lower fees. Its goal is to help teachers and school staff manage money effectively with affordable products and education resources while building a loyal member base.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Ana, CA
Founded: 1934

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