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Sysco

Supplies food and kitchen goods to restaurants

Key Account Representative

Account ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A high school diploma or GED is required.
  • One to five years of business-to-business sales experience or food service management experience is required.
  • Demonstrate basic business and restaurant operations acumen to manage customers with multiple units.
  • Influence key stakeholders across operating companies servicing customers.
  • Read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  • Understand and interpret customer concerns.
  • Learn proprietary customer relationship management tools for planning and forecasting sales growth.
  • Properly plan and execute business plans.
  • Demonstrate consultative selling, prospecting, networking, and negotiation skills.
  • Effectively present information and products to customers.
  • Have organizational and project management skills.
  • Express information in terms of profit and loss, food cost, and expense ratio.
  • Solve practical problems.
  • Know Microsoft spreadsheet and word processing software.
  • Work with peers and associates from other departments.
  • Prioritize and multitask.
  • Be proactive and self-directed, and structure a weekly schedule for success.
  • Successfully demonstrate all individual Framework competencies for the position.
  • Meet the physical demands of the job, including occasional lifting or moving of up to 20 pounds.
  • If working remotely, have the required software, a dedicated distraction-free workspace, and the ability to participate in business-friendly conference calls.
  • Be currently authorized to work in the United States.

Responsibilities

  • Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and assigned objectives within the territory.
  • Research customer business needs and develop a mix of products and services to meet those needs.
  • Evaluate market trends and recommend products based on customers' business needs and goals.
  • Offer value-added services to customers to support growth and customer loyalty.
  • Stay informed about market conditions, product innovations, competitor products, prices, and sales.
  • Share information and knowledge with customers as a value-added service.
  • Answer customer questions about products, prices, availability, and product uses.
  • Provide product information and practical training to customer personnel.
  • Manage deliveries according to the transportation department's published routing schedule.
  • Troubleshoot order-process problems, including out-of-stock items, special orders, and low inventory.
  • Participate in ongoing training sessions.
  • Participate in company functions, customer visits, and customer events.
  • Attend and participate in general sales and district meetings.
  • Review and analyze daily and weekly reports, including special order requests, customer bid files, and sales and gross profit margin data.
  • Use Sysco's proprietary customer relationship management tool for sales planning and forecasting and to maintain updated customer files and profiles.
  • Use Sysco business tools, including menu analysis, online sales tracking, and communications.
  • Maintain sales records, process credits and pickup requests, prepare sales quotes and menu suggestions, and file reports.
  • Understand customer contracts and mutually track compliance.
  • Track expiring contracts and participate in building new Master Distribution Agreements.
  • Coordinate with other Sysco operating and specialty companies serving customers to improve the customer experience, including new location openings, order guide changes, and limited-time offers.
  • Perform other duties as assigned.
  • Regularly travel using a personal vehicle; the work may involve long periods of sitting.
  • Work evenings or weekends as customer needs require.

Desired Qualifications

  • A bachelor's degree in a related field is preferred.
  • Five or more years of foodservice sales and/or restaurant management experience is preferred.

About the Company

Sysco

Supplies food and kitchen goods to restaurants

Sysco buys, stores and delivers food, kitchen supplies and equipment to restaurants, hospitals, schools, hotels and other businesses that cook away from home. Alongside national brands, it sells its own Sysco Brand line of foods and supplies, which fills a large share of the cases it ships. Its biggest product groups are fresh and frozen meats, canned and dry goods, and frozen produce and baked goods. Customers order through Sysco sales representatives or online, and Sysco delivers from distribution centers across North America and Europe, earning money on the difference between what it pays suppliers and what customers pay for delivered goods. Sysco was founded in 1969, began public operations in 1970 and is based in Houston, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Houston, TX
Founded
1969

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