Full-Time

Café Coach

Posted on 11/27/2024

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Compensation Overview

$112.1k - $123.9kAnnually

+ Performance-based incentives + Cash bonuses + Long-term incentives

Junior, Mid

No H1B Sponsorship

New York, NY, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • High School Diploma, GED, or Equivalent Certification
  • At least 2 years of Customer Service, Retail, or Financial Services experience
  • At least 1 year of People Management experience or 2 years Retail Bank Experience
  • Bachelor's Degree (Preferred)
  • 3+ years of Customer Service, Retail, or Financial Services experience (Preferred)
  • 2+ years of People Management experience (Preferred)
Responsibilities
  • You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
  • You'll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.
  • You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride.
  • You've been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics.
  • You're friendly and engaging and can connect with Café visitors and regulars alike.
  • You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.
  • We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.
  • You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
  • You are always within reach when our customers need assistance.
  • You'll work with an energized team of Café Ambassadors and help inspire your teammates as they inspire you.

Capital One offers a range of financial services, including credit cards, savings accounts, car loans, and business checking accounts, primarily in the United States. The company focuses on user-friendly banking solutions with no fees or minimums, making it easier for customers to manage their money. Capital One stands out from competitors through its commitment to financial inclusion and literacy, partnering with organizations to provide educational resources. The goal is to make banking accessible and straightforward for everyone.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Capital One's extensive range of financial products and services provides ample opportunities for career growth and specialization.
  • The company's commitment to financial inclusion and literacy offers employees a chance to make a meaningful impact on communities.
  • Strategic partnerships and investments, such as those with Stripe, Adyen, and StrongDM, indicate a forward-thinking approach and potential for innovation.

What critics are saying

  • The competitive financial services landscape requires Capital One to continuously innovate to maintain its market position.
  • The end of the consumer card partnership with Walmart could impact customer acquisition and revenue streams.

What makes Capital One unique

  • Capital One's focus on financial inclusion and no-fee banking solutions sets it apart from traditional banks that often have more restrictive fee structures.
  • Their strategic partnerships with fintech giants like Stripe and Adyen for fraud prevention highlight their commitment to leveraging technology for enhanced security.
  • Capital One's collaboration with educational platforms like Khan Academy underscores their dedication to financial literacy, a unique value proposition in the financial services sector.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program