Retail Business Analyst

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Responsible for identifying and documenting the business needs of various business units, to include understanding their structure, processes, and operations, and interpreting their rules, requirements, and workflows to help the business achieve their goals and resolve their business challenges via information technology solutions. The goal is to achieve a higher level of standardization, centralization, and simplification across key systems and business processes which significantly impact operations from end to end. This role acts as a liaison between the business and technology functions of the company.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):
• Leads and conducts design, configuration, testing, training, deployment, and support of strategic projects utilizing the defined software development life cycle (SDLC). Identify and recommend areas of process improvements by analyzing industry and company best practices.
• Participates in the deployment of IT solutions to include requirements gathering, system configuration, data cleansing/conversion, training, and deployment.
• Assists with developing functional designs (FDD’s) to include logical data model, system interfaces, and security requirements, and reviews with and obtains stakeholder approvals.
• Performs System Testing and reports and tracks issues identified through resolution.
• Develops user acceptance test plans and test scenarios and manages the execution of UAT. Documents test results and monitors and reports testing results and status.
• Perform first and second level production support for various systems, including analysis and resolution of assigned ServiceNow incidents.
• Manages requirements and functional design through entire lifecycle - tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Leads and conducts definition, documentation, testing, training, implementation, and support of system requirements on assigned projects. Manages issues and reports status to assigned Project Manager.
• Liaison between departmental end-users and IT in the analysis, design, configuration, testing and maintenance of information systems to ensure optimal operational performance.
• Influences and contributes to process and organizational continuous improvements.

SCOPE & IMPACT:
This role supports multiple internal and external systems and technology bases. Responsibilities include support of functional areas across multiple disciplines, and divisions. Also has responsibility for leading & mentoring less experienced Business Analysts.

MINIMUM REQUIREMENTS:
• Bachelor’s degree in Computer Science/IT or related field with 2 - 4 years of relevant experience. Ability to effectively work with both technical staff and business process owners
• Demonstrated leadership abilities and ability to work in a team atmosphere
• Demonstrated experience as a Project Manager
• Ability to manage multiple complex tasks simultaneously and independently
• Strong oral and written communication skills, and teamwork and interpersonal skills
• Microsoft Office Suite, Visio, SQL, business process modeling
• Travel Required: Up to 15%

PREFERRED REQUIREMENTS:
• Certified Business Analyst Professional
• Experience MS SQL


SUPERVISORY RESPONSIBILITIES: None.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment / no specific or unusual physical or environmental demands.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.