Business Manager & Operations Specialist

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist with exemplary organization skills and attention to detail to support the front-office business operations of a DHA client in Silver Spring, MD.  This position serves as a key member of the client’s “front office team” supporting executive leadership by monitoring the end-to-end flow of mental health-related research tasks coming into and out of the client organization.  This position also requires managing the execution of the client’s business processes in accordance with DHA and Department of War (DoW) policies and procedures; and ensuring client leadership understands the requirements of each incoming task assignment, and that all internal processes needed to execute each task assignment execute in accordance with leadership direction so that tasks are delivered either on-time or ahead of required due dates.  This position might also be asked to oversee general overall front-office operations to ensure the efficient execution of day-to-day business operations.

The successful candidate will bring a solid understanding of DoW and DHA policies, administrative instructions, and processes.  This position requires a highly organized and immediately responsive professional with excellent interpersonal and communication skills.

This is a hybrid position that requires 3 – 4 days/week on-site at the client’s Silver Spring, MD (with the outside chance of a move to Falls Church, VA at some point over the next year or two).  As such, all candidates must reside in the Washington, DC Metro Area.

Key Responsibilities:

This position will support, execute, and/or manage a variety of business operations, which will include, but not be limited to:

• Provide business operations and business process execution support to the client’s director and executive leadership team.
• Support the day-to-day execution and operations of the client’s tasker system; and track the status of assignments, suspense dates, and action item to completion.
• Provide real-time updates for taskers and other work products to the client’s Director and Deputy Director.  This will require communications and coordination with other federal staff and project teams.
  • Coordinate with stakeholders outside of the client’s section to collect information or data needed to complete tasks and assignments.
• Manage the end-to-end process the client uses to approve mental health research-related products such as journal manuscripts, conference presentations, research abstracts, and research posters (to name only a few) for external dissemination.
• Apply an expert-level understanding of DoW/DHA Administration Instructions to ensure the client complies with the instructions’ requirements.
• Monitor operational metrics (i.e., number of taskers the client has responded to, number of information requests supported, etc.) and provide regular status reporting.
• Assist with the development, coordination, and submission of required reports.
• Monitor compliance with DoW and DHA regulations, policies, and guidance.
• Assist with the development and maintenance of standard operating procedures and organization processes.

Mandatory Qualifications:

• 7 years of directly relevant / similar work experience (execution of client business processes and operations, DoW/DHA tasker management).

• 7 years of demonstrative strong organizational and interpersonal skills with the upmost of professionalism in working as part of a diverse team of executive leaders, operations staff, administrative professionals, and mental health experts.

• At least 7 years of experience immediately responding to client support requests.

• At least 7 years of experience applying a very strong eye and attention to detail to ensure communications are direct, succinct, unambiguous, complete, and free of grammatical errors (written and verbal).

• At least 7 years of hands-on experience with the MS Office suite of applications (Outlook, Teams, SharePoint, PowerPoint, Excel, Word).

• At least 3 continuous years of experience using MS SharePoint to collaborate on work products and to facilitate the workflow of product completion to approval.

• At least 6 years of experience working independently while maintaining close communication and collaboration with others.

• US Citizenship required by federal contract.
• Ability to pass a Public Trust agency check.

Beneficial Qualifications:

• Bachelor's degree in Management, Business Administration, Operations Research, or related field
  • Working knowledge of cultures, people, and communication styles across the range of services in the DoW and hierarchical levels.
  • Prior work experience as a federal contractor.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$74,090.00 - $125,954.00Nationwide Remote Office (US99)