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Cincinnati Financial

Underwrites property and casualty insurance.

Customer Care Center - Account Technician

Customer SupportPosted on Nov 11
Part-timeFairfield, OH, USA

About the Job

Requirements

  • Strong verbal and written communication skills when communicating with agencies, policyholders, and certificate holders.
  • Ability and willingness to collaborate effectively while remaining flexible and adaptable in a changing environment.
  • Analytical and decision-making skills, with strong attention to detail and a focus on accuracy.
  • Ability to work independently under time constraints while proactively seeking guidance when appropriate.
  • A high school diploma is required.

Responsibilities

  • Respond to customer inquiries by phone or email.
  • Process requests received from policyholders.
  • Use technology to complete tasks.
  • Maintain the overall quality and efficiency of work performed within the team.
  • Meet high demand for requests within stated service standards while maintaining accuracy.
  • Assist the account manager and associate account manager by servicing policyholders on behalf of independent agents.

Desired Qualifications

  • An associate or bachelor’s degree is preferred.

About the Company

Cincinnati Financial

Underwrites property and casualty insurance.

Cincinnati Financial provides property and casualty insurance through The Cincinnati Insurance Companies, distributed by independent agents to reach a broad market. It offers personal lines (homeowners, auto, personal liability) and commercial lines (general liability, property, casualty), plus life insurance, disability income, and annuities through Cincinnati Life. The products work by underwriting policies and investing premiums to generate income; customers pay premiums and receive coverage when incidents occur, while the company earns returns on its investment portfolio. The independent-agent distribution and multi-line product mix help it serve individuals and businesses across a wide range of needs, differentiating it from peers that rely on direct sales or narrower lines. The goal is to provide steady protection and financial security to clients while growing through prudent underwriting and investment management.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Fairfield, OH
Founded
1950

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