Women's Locker Room Receptionist
$20/hr
Entry
Chicago, IL, USA
In Person
Administrative & Executive AssistanceReception & Front Desk
About the job
Requirements
- Ability to stand and move throughout the workday.
- Frequent use of computers, telephones, and office equipment.
- Ability to lift and carry up to 25 pounds.
- Ability to perform occasional reaching, bending, kneeling, and light physical tasks.
- Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Excellent organizational, multitasking, and time-management abilities.
- Ability to remain professional, calm, and solution-oriented in a fast-paced environment.
- Strong attention to detail and commitment to creating a high-quality member experience.
- Ability to work independently while contributing positively within a team environment.
Responsibilities
- Greet members and guests warmly and professionally upon arrival.
- Deliver prompt, courteous, and personalized customer service.
- Provide accurate information about Club services, amenities, programs, and policies, and anticipate member needs.
- Build positive relationships with members through consistent engagement and service.
- Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate.
- Maintain confidentiality and discretion regarding member information.
- Enforce locker room policies, procedures, and Club guidelines professionally.
- Answer and direct incoming phone calls, emails, and member inquiries.
- Schedule and manage appointments, reservations, and service requests as required.
- Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists.
- Process member transactions, including locker rentals, retail purchases, and service-related payments.
- Assist with billing inquiries and communicate discrepancies to management.
- Support the Manager with clerical and administrative tasks, including correspondence with members and Club staff.
- Coordinate locker assignments, transfers, cancellations, and inventory tracking.
- Maintain accurate locker records and member account information.
- Assist members with locker-related questions and concerns.
- Monitor locker availability and communicate utilization trends to management.
- Support lost-and-found procedures and documentation.
- Help coordinate member amenity requests and special accommodations.
- Maintain a clean, organized, and professional reception area.
- Monitor office and member-use supply inventory and communicate replenishment needs.
- Conduct periodic locker room walk-throughs to identify service concerns, cleanliness issues, or maintenance needs.
- Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations.
- Assist with departmental communications, promotions, and special events.
- Support training efforts and serve as a resource for team members when needed.
- Maintain a polished and professional appearance in accordance with Club standards.
- Wear the required uniform and name tag while on duty.
- Demonstrate reliability, accountability, and professionalism in all interactions.
- Maintain strong attendance and punctuality.
- Follow Club policies, procedures, and Employee Handbook guidelines.
- Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership.
Desired Qualifications
- At least one year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or a related environment is preferred.
- Proficiency with Microsoft Office (Word, Excel, and Outlook) and point-of-sale systems is preferred.
About the company
East Bank Club is a premier fitness, sports, and dining facility in Chicago’s River North. It offers a wide range of amenities—state-of-the-art gym equipment, group fitness classes, spa and salon services, and food and beverage options—all accessible to members through a club membership and staffed by a large team. The club differentiates itself with high-quality hospitality, extensive programming, and highly trained staff, earning a reputation as the industry gold standard. Its goal is to help members live well by promoting health and well-being beyond just fitness.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
1980
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Simplify's Take
What believers are saying
- The new Rooftop project is the club's largest reinvestment, signaling member demand.
- Membership dues listed August 23, 2026 show premium pricing power at $295 monthly.
- Corporate memberships and coworking support weekday utilization beyond gym traffic.
What critics are saying
- The 2026 rooftop project runs through Spring 2028, tying up capital and operations.
- Daniel Levin died January 11, 2025, removing the founder-level vision holder.
- A 2013–2020 embezzlement scandal showed weak internal controls and financial oversight.
What makes East Bank Club unique
- East Bank Club spans 350,000 square feet across two Chicago blocks.
- Its 2026 amenities bundle fitness, dining, coworking, salon, spa, and childcare.
- The 2026 rooftop reinvestment creates a resort-style campus competitors lack.
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Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Health Savings Account/Flexible Spending Account
- Disability Insurance
- Life Insurance
- Pet Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Profit Sharing
- Parental Leave
- Tuition Reimbursement