Customer/Supplier Rate Management Specialist

Key Responsibilities:

• Manage the end-to-end Rate Management process, from receipt of approved contracts through rate validation, configuration, testing, and operational readiness.
• Review and validate customer and vendor contracts, ensuring standard rates, accessorial charges, validity dates, units, conditions, and commercial terms are complete and accurate.
• Ensure rate-filing accuracy and quality by validating system configurations against approved contracts before rates are released in production.
• Manage rate amendments, renewals, and contract expiry, proactively coordinating with Rate Owners to ensure updated rates are received and configured before existing rates expire.
• Perform rate testing and issue resolution to identify configuration gaps and prevent incorrect transportation charges, shipment-rating failures, and billing discrepancies.
• Maintain process governance and audit compliance through appropriate SOPs, controls, approval records, exception documentation, trackers, and supporting contract evidence.
• Drive continuous improvement and performance management by monitoring rate accuracy, turnaround time, exceptions, backlog, expiry compliance, and recurring issues while identifying opportunities for standardization and automation.

Key Skills & Competencies:

• OTM - Contract & Rate Validation
• Strong analytical and problem-solving skills
• Effective stakeholder and customer management skills
• Good written and verbal communication skills
• Collaborative mindset with a focus on continuous improvement
• 3 to 6 years of relevant experience.

Qualification:

• Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or a related field 

Shift Timings:

• US Shift

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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