Part-Time
Airport Ambassador
Posted on 5/9/2026
Metropolitan Washington Airports Authority
Compensation Overview
$18.01/hr
No H1B Sponsorship
Dulles, VA, USA
In Person
Less than 30 hours/week; shifts may start as early as 5:00 am and end as late as 10:00 pm; weekend/holiday work required.
US Citizenship Required
Category
 Customer Experience & Support (1) |
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Required Skills
Customer Service
Requirements
- Must be a United States Citizen or Lawful Permanent Resident (Green Card).
- Ability and willingness to interact with and provide assistance to others, including persons of different ethnic, cultural and socio-economic backgrounds.
- Ability to work independently and solve routine problems in accordance with established priorities, policies, procedures, and standards.
- Ability to speak and write effectively with emphasis on listening to and answering questions.
- Skill in using a computer and modern office suite software with an emphasis on the ability to learn and use a variety of systems/software.
- High school diploma or a Certificate of General Educational Development (GED).
- A background security investigation will be required for all new hires.
- Must be willing to work less than 30 hours/week.
- Must be willing to work a shift starting at 5:00 am.
- Must be willing to work a shift that does not end until 10 pm.
- Must be willing to work weekends and holidays.
- Work requires standing, walking and light physical effort to move supplies or equipment.
- Work is typically reviewed in progress and upon completion for quality, quantity, timeliness, teamwork, customer service, and other factors.
Responsibilities
- Guides the flow of passengers through the Airport’s international arrivals areas including the International Arrivals Building (IAB) and/or the Federal Inspection Station (FIS) by managing passenger lines, announcing flights, restricting queues, and directing customers to IAD's various check-in points and through customs, arrival, baggage, and concession areas.
- Responds quickly to passenger questions and concerns, providing accurate information on flights, customs processes, ground transportation, and amenities offered in and around IAD.
- Guides and informs passengers in the international facility by using customer service techniques and knowledge of U.S. Customs and Border Protection (CBP) regulations and processes, Airports Authority, IAD and non-Airports Authority offices’ functions and key programs.
- Directs passengers to a CBP Officer for processing.
- Helps identify and analyze passenger expectations and concerns based on results of surveys, and/or customer complaints; makes recommendation to immediate supervisor to improve queuing procedures, patterns and wait times in the IAB/TSA areas.
- Keeps abreast of information and issues that concern international flights and passengers.
- Participates in Airport customer service initiatives such as the Going the Extra Mile program.
- Assists Airport Operations Duty Managers in situations when the Aero Train (Automated People Mover) is out of service, by re-directing passengers.
- Supports special event and promotional activities by providing information, tours, and general customer service assistance/support as required. May set up/tear down equipment/supplies for special events or assist with other types of set-up and clean up.
- Performs other duties as assigned.
Desired Qualifications
- One year of general work experience providing effective customer service.
- Fluency in one (or more) of the following high-demand foreign languages: Amharic, Arabic, Chinese, French, German, Russian, and Telegu