Google Fiber

Fiber-optic broadband internet service provider

Installation Services Technician 2

Telecom & Utility Field ServiceConfirmed live in the last 24 hours

Full-timeLogan, UT, USAIn-person

About the Job

Requirements

A high school diploma or GED is required.
Three years of experience installing and repairing telecommunications or cable services is required.
A valid driver's license is required.
The candidate must pass a motor vehicle record check that meets company standards.
The candidate must be able to lift and move up to 50 pounds of equipment as required.
The candidate must be able to work non-standard hours, including weekends, holidays, and shift-based schedules as required.
One year of experience working directly with fiber, including single/drop fiber splicing and repair, is preferred.
Outstanding communication, interpersonal, and problem-solving skills are preferred.
The ability to work well under pressure in a variety of situations is preferred.
A willingness to learn and explore new skills is preferred.
The role requires consistent, regular, and punctual attendance.
The candidate must be able to work in areas exposed to moderate noise, dogs or other house pets, construction areas, or the public.

Responsibilities

Serve as the Installation Services subject matter expert and mentor and peer-coach Installation Services Technician I.
Perform installations while following applicable codes, requirements, guidelines, company procedures, and safe work practices to provide a positive customer experience.
Collaborate with cross-functional remote teams to troubleshoot and resolve complex issues, including Remote Gateway and wireless extender issues with the Network Operations Center, account provisioning with remote engineers, and Wi-Fi signals including RSSI values with the Install Support Team.
Update customer accounts to maintain accurate records of products and services and support ongoing customer relationships.
Use installation and hand tools and perform work at heights on poles and roofs, including climbing poles with permitted safety equipment, and using ladders and bucket trucks 18 to 26 feet high.
Manipulate connectors, fasteners, and wire using hand tools.
Wire single-dwelling and multiple-dwelling units, including work in crawl spaces, attics, and other confined spaces.
Adhere to manufacturers' rated weight capacities for equipment, including ladders and aerial lifts.
Troubleshoot and resolve customer inquiries and concerns to ensure products and services are working correctly.
Translate customer questions and interactions into actions and fixes.
Communicate with customers, engage them, and educate them about products and services.
Collaborate with cross-functional remote teams to troubleshoot and resolve complex issues.
Learn and complete company-specific training in installations, safety standards, and other functions needed to perform the role.

Desired Qualifications

One year of experience working directly with fiber, including single/drop fiber splicing and repair.
Outstanding communication, interpersonal, and problem-solving skills.
The ability to work well under pressure in a variety of situations.
A passion for learning and exploring new skills each day.

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least June 1, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

The Installation Services team is responsible for the installation and repair of residential and small business services. Within gFiber’sField Operations, the Installation Services team supports wired and wireless customer installation.

Role Description

As the Installation Technician II, known internally as a Repair Tech, you’ll have the opportunity to meet new people every day in their homes and businesses as a trusted expert for installing gFiber technology in high-speed broadband, Wi-Fi and voice services. In this role, you will have the ability to work independently, performing technical troubleshooting and resolution in addition to the installation. At one visit you might be putting in a new line, while at the next you might be climbing a ladder or simply plugging in and activating a Wi-Fi network. You will also act as a resource for team members, providing guidance and training to enhance skills and knowledge across technicians.

In this role, you'll:

Technical Expertise

Serve as the Installation Services subject matter expert. Mentor and peer coach Installation Services Technician I.
Perform installations, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.
Work collaboratively with cross functional remote teams to troubleshoot and resolve complex issues (e.g., troubleshoot Remote Gateway and wireless extenders with the Network Operations Center, partner with our remote engineers to troubleshoot account provisioning, and troubleshoot WiFi signals including RSSI values with the Install Support Team).
Update customer accounts to ensure an accurate record of their products and services to develop a positive ongoing customer relationship.
Use installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with the permitted equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
Manipulate connectors, fasteners, wire and use hand tools.
Wiring single dwelling units and multiple dwelling units (MDUs). This may require working in crawl spaces, attics, and other confined spaces.
Adhere to manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.

Customer Service

Troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working correctly.
Translate customer questions and interactions into actions and fixes.
Display active listening skills and empathy when communicating with customers.
Communicate, engage, and provide customers with education on products and services.
Work collaboratively with cross functional remote teams to troubleshoot and resolve complex issues utilizing strong communication skills.

Teamwork and Operations

Demonstrate a willingness to learn and be trained on company specific training, installations, safety standards, and other critical functions needed to perform your role at a high-level.

Additional Responsibilities

Ability to demonstrate consistent, regular, and punctual attendance.
Ability to work in areas with exposure to moderate noise level, dogs or other house pets, construction areas, or the public in general.

At a minimum we'd like you to have:

High School diploma or GED.
3 years of experience installing and repairing telecommunications or cable services.
Valid driver’s license.
Ability to pass a motor vehicle record check that meets company standards.
Ability to lift/move up to 50lbs of equipment as required.
Ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.

It's preferred if you have:

1 year of experience working directly with fiber including single/drop fiber splicing and repair.
Outstanding communication, interpersonal and problem-solving skills.
Ability to work well under pressure in a variety of situations.
Passion to learn and explore new skills each day.

The US base hourly range for this full-time position is between $20.72 - $25.14 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

About the Company

Google Fiber

Fiber-optic broadband internet service provider

Google Fiber provides fiber-optic broadband internet service to residential and small business customers. It delivers high-speed, fiber-to-the-home connections with multiple speed tiers and symmetric upload/download speeds, typically without data caps or annual contracts, and it can include TV or phone through partnerships. The company builds and operates its own fiber networks (sometimes using city networks or acquisitions) to expand service, differentiating itself with symmetric speeds and simple pricing. Its goal is to broaden access to ultra-fast internet and stimulate competition in the broadband market, supported by a strategic merger with Astound Broadband to fund further expansion.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Mountain View, CA
Founded: 2010

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