Product Operations Specialist

About us

Woflow is building data infrastructure for brick and mortar commerce. Our embedded software products allow technology platforms to automate the management and scaling of their restaurant and physical store merchants.

We help many of the world’s largest companies streamline their merchant operations by putting powerful onboarding and integration tools in their hands – our customers include Uber, Walmart, Square, DoorDash, and many others.

Woflow is a post-Series A company that was founded in 2018, and is headquartered in San Francisco. Our fast-growing team is geographically diverse (10+ countries), and passionate about our mission to digitize local commerce globally.

A career at Woflow will put you at the forefront of the evolution of physical stores and their convergence with eCommerce – we believe deeply in the digitization of brick and mortar, and that there needs to be unified data infrastructure to power the evolution of commerce.

Our Product Operations team is responsible for delivering excellent customer service and driving revenue by ensuring we meet and exceed our customer’s quality and delivery standards for all deliverables. You will manage our supply-side operations, including overseeing all areas of workforce management and data production and delivery.

Much of the day-to-day will be taking ownership and finding creative solutions to solving new and ever-changing problems. You’ll have an analytical mind with a drive and focus towards generating outstanding results. You’ll be responsible for operationalizing processes within our task management systems and directly impacting the results of our customers. In addition, you'll be a product expert and work with our Product team to develop, test and strategize roll out of new features.

The ideal candidate is driven to generate results, highly analytical, organized, empathetic and willing to continually learn and improve on existing processes.

Responsibilities:

• Own the day-to-day of customer deliverables including liaising with the customer on weekly or monthly calls

• Management and improvement of all areas of our large distributed workforce

• Continually develop and refine critical operational processes

• Collaborate with internal and external stakeholders to improve processes 

• Identifying and resolving any problems in data creation and delivery

• Contribute to the feedback loop between the workforce, product and customers

Requirements:

• 2+ years experience in a high-growth startup, consultancy or similar environment

• You're results-oriented and use creative problem solving to hit your goals

• You can juggle fifty balls at a time without dropping any

• You're curious and driven. You'll find the answer if you don't know it

• You’re able to articulate complex ideas in simple, understandable ways

• You're self-sufficient. Hate being babysat? Good, we hate babysitting

• You're process-minded. You improve upon inefficient processes

Benefits:

• Competitive salary & equity package

• Unlimited PTO

• Comprehensive medical, dental, and vision insurance plans

• STD, LTD, AD&D, and life insurance coverage

• Free membership to TalkSpace, Teladoc and Health Advocate

• Free annual membership to One Medical in participating regions

• 401(k) retirement plan with company matching

• Pre-tax commuter benefits

• Free equipment: laptop and home office stipend

*Please note: the only valid application forms are via woflow.com and ashbyhq.com/woflow