Senior Customer Success Manager
Sayari
Senior Customer Success Manager
Sayari
Counterparty and supply chain risk intelligence
Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv.
JOB RESPONSIBILITIES:
Client Onboarding & Retention: Drive product adoption, renewal rates, and expansion within a portfolio of Tokyo-based and regional Japanese enterprise clients.
Workflow Integration: Embed Sayari’s solutions into local client workflows by understanding their specific organizational structures, regulatory requirements, and business priorities.
Localization & Communication: Serve as a bilingual liaison, delivering high-touch customer education, conducting business reviews (QBRs), and presenting product updates fluently in Japanese (Native/N1 level) and English (Business level).
Domain Knowledge & Trust: Act as a trusted advisor on commercial risk intelligence, supply chain transparency, corporate risk, compliance, and Third-Party Risk Management (TPRM).
Cross-Functional Feedback: Gather market intelligence and local feedback from Japanese clients to inform Sales, Marketing, Product, and Engineering teams on Japan-specific requirements (e.g., local data privacy laws, Japanese corporate governance standards).
Escalation & Account Health: Coordinate internally to proactively address client inquiries, mitigate churn risk, and demonstrate clear ROI to executive stakeholders (including Bucho / Shucho level leaders).
Travel: Travel up to 15% within Japan and the APAC region as required.
SKILLS AND EXPERIENCE:
Experience: 3–7 years of Customer Success, Account Management, or Solutions Consulting experience within a SaaS, Data & Analytics, RegTech, or Risk Intelligence environment.
Language Proficiency: Native-level Japanese (keigo/business etiquette required for enterprise client management) and Business-level English (for internal global alignment).
Domain Expertise: Solid understanding of Risk & Compliance, Third-Party Risk Management (TPRM), Supply Chain Risk (e.g., forced labor, sanctions, ESG compliance), or Anti-Money Laundering (AML/KYC).
Stakeholder Management: Proven track record of managing Japanese enterprise accounts (Nikkei 225 companies, major trading houses/Sogo Shosha, or financial institutions).
Data Literacy: Comfort working with complex corporate ownership datasets, graph analytics, or open-source intelligence (OSINT).
Sayari provides risk intelligence for counterparty and supply chain risk. It helps businesses and analysts understand and monitor the relationships between corporate entities and their stakeholders, such as shareholders, subsidiaries, customers, and suppliers. The product works by integrating trade data from 65 reporting countries with global corporate ownership data to create a unified view of cross-border networks. Through a subscription platform, users can perform batch supplier screening, risk identification, and generate detailed reports to support regulatory, ESG, and compliance decisions. Sayari differentiates itself by offering a comprehensive, globally sourced data integration that reveals hidden risks in supply chains and corporate networks, enabling more complete risk assessments than with fragmented data. The company's goal is to promote transparency and reduce risk in global commerce by helping clients identify regulatory, reputational, and business continuity risks.
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