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Encora

Global digital engineering services provider

Senior Business Analyst

Business AnalysisConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listed

About the Job

Requirements

  • More than 10 years of professional experience in the financial sector.
  • More than 5 years of experience leading recovery and debt collection processes.
  • More than 3 years of experience as a Business Analyst, Functional Lead, Project Lead, or in a similar position.
  • Participation in at least two implementations of banking debt collection or portfolio recovery solutions.
  • Experience leading multidisciplinary business and technology teams.
  • Experience interacting with management, business leaders, and executive committees.
  • Functional knowledge of portfolio recovery processes and financial relief products.
  • Experience gathering, analyzing, documenting, and validating functional requirements.
  • Experience creating user stories, acceptance criteria, and functional documentation.
  • Experience leading functional workshops with users, business areas, and vendors.
  • Experience coordinating functional testing, System Integration Testing (SIT), and User Acceptance Testing (UAT).
  • Experience ensuring requirements traceability from analysis through production.
  • Knowledge and experience in preventive, early, intermediate, and late-stage debt collection; judicial recovery; portfolio management; recovery indicators; and financial relief products.
  • Knowledge of banking debt collection and recovery solutions, API-based architectures, integrations with core banking systems, customer relationship management (CRM), data lakes and lakehouses, the BIAN model, software-as-a-service solutions for financial services, requirements and backlog management, agile methodologies, UAT and functional validation, and analysis of recovery and debt collection indicators.
  • Strategic thinking, organizational leadership, executive communication, influence without authority, negotiation, results orientation, data-based decision-making, change management, complex problem-solving, broad understanding of debt collection and recovery business, and the ability to constructively challenge the business and develop value propositions.

Responsibilities

  • Lead the gathering, analysis, and validation of functional requirements related to recovery and debt collection processes.
  • Serve as the primary liaison between business areas and technology teams throughout the implementation cycle.
  • Define and manage the functional vision for portfolio recovery initiatives.
  • Lead discovery, definition, and functional validation workshops.
  • Translate business needs into detailed functional requirements.
  • Manage and prioritize the functional backlog, user stories, and acceptance criteria.
  • Design and validate preventive, early, intermediate, late-stage, and judicial debt collection strategies.
  • Define portfolio segmentation, prioritization, and assignment criteria.
  • Validate business rules for payment promises, refinancing, rescheduling, debt forgiveness, write-offs, and judicial recovery.
  • Coordinate activities with Recovery, Risk, Data Analytics, Operations, and Technology teams.
  • Participate in functional definitions for APIs, integrations, and solution architecture.
  • Lead and follow up on functional testing, SIT, and UAT.
  • Manage functional risks, dependencies, and impacts during implementation.
  • Ensure traceability between requirements, processes, tests, and business objectives.

Desired Qualifications

  • Experience with Debt Collection & Recovery (DCR) platforms.
  • Experience with Collections, Recoveries, or similar financial-industry systems.
  • Experience in banking digital transformation projects.
  • Knowledge of debt collection strategy automation.
  • Experience in analytics initiatives applied to recoveries.
  • Knowledge of functional architecture for banking ecosystems.

About the Company

Encora

Global digital engineering services provider

Encora offers global digital engineering services, including software product engineering, cloud services, data science, and quality engineering. It works through nearshore and offshore teams in Latin America and India to provide cost-effective software development and IT consulting for industries like financial services, healthcare, retail, and technology. The company differentiates itself with a scalable global delivery model, access to large pools of software engineers, and backing from Advent International to support growth. Its goal is to help clients accelerate their digital transformation by delivering practical, scalable engineering services at a lower cost.

Company size
5,001-10,000
Company stage
Acquired
Total funding
$215M
Headquarters
Scottsdale, AZ
Founded
2003

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