Deskside Engineer
About the job
- One to two years of basic understanding of IT systems, hardware, software, and networking concepts.
- One to two years of experience with common operating systems, such as Windows and macOS, and productivity tools, such as Microsoft Office Suite.
- One to two years of experience with ticketing systems and documentation of support activities.
- Knowledge of basic cybersecurity practices and safe computing principles.
- Ability to manage multiple service requests and prioritize tasks effectively.
- Strong problem-solving and troubleshooting skills for resolving technical issues.
- Excellent communication and interpersonal skills to assist non-technical users.
- Customer service orientation with a focus on user satisfaction.
- A Secret clearance is required.
- Respond to and resolve basic IT support requests via phone, email, or ticketing systems.
- Troubleshoot hardware, software, and network connectivity issues for end users, and provide guidance on IT systems, applications, and tools.
- Document and track service requests, resolutions, and user interactions in a ticketing system.
- Escalate unresolved or complex issues to higher-level support teams.
- Assist with the setup, configuration, and maintenance of end-user devices, including desktops, laptops, and peripherals.
- Perform routine system checks and updates to ensure functionality and security.
- Support onboarding by configuring accounts and devices for new users.
- Maintain knowledge of organizational IT policies and procedures to ensure compliance.
- Deliver customer service and maintain professionalism in all user interactions.
- Relevant certifications such as CompTIA IT Fundamentals (ITF+) or CompTIA A+ are preferred.
About the company
ActioNet provides IT solutions focused on cloud-based services, cyber security, and agile software engineering. It helps clients design, implement, and manage secure cloud environments and software projects using agile methods and IT service management practices. The company combines technical expertise with rigorous process frameworks (CMMI-DEV and CMMI-SVC at Level 4, ISO 27001/20000/9001, HDI) and PMI/ITIL methodologies to deliver reliable, scalable IT services. It differentiates itself through its strong certifications, compliance standards, woman-owned status, recognized financial stability, and awards, alongside a client-centric, mission-focused approach. The company’s goal is to help customers achieve measurable outcomes by delivering secure, compliant, and efficiently managed IT solutions that align with their missions and budgets.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Vienna, Virginia
Founded
1998
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Simplify's Take
What believers are saying
- NIWC Pacific award on September 15, 2026 expands Navy cyber delivery.
- NASA SEWP VI win on June 22, 2026 opens broader federal buying channels.
- Thirteenth straight Top Workplace recognition helps recruiting in the Washington market.
What critics are saying
- ActioNet's revenue depends on DoD and civilian recompetes from 2026-2028.
- Large primes can bundle adjacent work and squeeze ActioNet's margin.
- A failed recompete at NASA or Navy would trigger immediate staffing cuts.
What makes ActioNet unique
- NSA named ActioNet a CSfC Trusted Integrator on July 24, 2026.
- ActioNet reached CMMC Level 2 and CMMI V3.0 Level 4 in 2026.
- NASA SEWP VI and NIWC Pacific wins deepen ActioNet's federal access.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Holidays
- Unlimited Paid Time Off
- Disability Insurance
- Flexible Spending Accounts