Walgreens

Retail pharmacy chain with health services

Beauty and Wellness Consultant

Retail SalesPosted on Nov 10

Full-timeOak Forest, IL, USA$16 - $21 /hrIn-person

About the Job

Requirements

Have a high school diploma or GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal, or at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
Have experience developing ways to accomplish goals with little or no supervision, relying on oneself to complete objectives, and determining when escalation of issues is necessary.
Have knowledge of products and brands to engage customers and meet their needs.
Have experience building and maintaining relationships within a team.
Have basic-level PC and tablet skills.
Be willing to work a flexible schedule, including evenings, weekends, and holidays.
Be fluent in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Maximize sales and brand awareness by providing friendly, efficient, and professional customer care and impartial, personalized expertise and advice regardless of brand or budget.
Provide inspirational beauty knowledge and solutions for customers’ beauty and wellness needs, including mini-makeovers and skincare consultations, emphasizing the customer’s total look.
Model and deliver a distinctive customer experience and maintain overall beauty department standards.
Engage customers by greeting them, offering assistance with products and services, resolving issues, and answering questions.
Model customer-care best practices by proactively offering assistance, asking questions to determine customer needs, and informing customers of their options.
Identify customer needs, make customers aware of appropriate products and services, and provide warm transfers to other store areas when necessary.
Demonstrate products and provide consultations using tools such as the Skin Hydrometer and tablet.
Lead and deliver in-store events that promote brand awareness and loyalty for Owned Brands and total Beauty, Wellness, and Personal Care.
Build customer relationships, provide authentic closure to customer interactions, and foster ongoing relationships.
Use omnichannel solutions to enhance customer engagement and experience.
Locate products in other stores or online when unavailable in the store.
Achieve or exceed predetermined sales goals by assisting customers with purchases and modeling exceptional customer care.
Review beauty business performance regularly in partnership with store leadership to understand performance within the store and district.
Focus on link-selling and up-selling by showing customers sale items and complementary offerings.
Use testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
Ensure testers are stocked and maintained in compliance with hygiene standards, and maintain a clean, organized department.
Implement company asset-protection procedures to identify and minimize profit loss.
Process sales for customers and employee purchases on the cash register.
Participate in meetings and conference calls about programs and promotions, new items, brand launches, sales goals, and customer-care practices.
Maintain working knowledge of store systems and equipment.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments as assigned.
Pursue self-development by monitoring performance, setting high personal standards, staying aware of beauty and wellness trends, learning from others, and improving job performance.
Maintain knowledge of competitors, new product and brand launches, and industry trends.
Attend and participate in meetings, seminars, and other knowledge- and business-development opportunities; educate the store team on beauty updates and learnings from training.
Attend training and complete e-learning modules requested by the manager or assigned by corporate.
Maintain a professional appearance and image in compliance with company guidelines.
Model and share behaviors with other Beauty and Wellness Consultants, and provide training and assistance to new consultants.
Work collaboratively with store leadership to review goals and maintain product knowledge.

Desired Qualifications

Hold a cosmetology or esthetician license granted by the appropriate state licensing authority.
Have experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors.
Have experience demonstrating makeup application and providing makeovers to customers.
Have experience selling prestige brands.
Have a degree from Beauty School.
Have experience with another retailer in the form of an externship.

Job Objectives

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.

Job Responsibilities/Tasks

Customer Experience

Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary
Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
Engages with omni-channel solutions to enhance customer engagement/experience.
Locates products in other stores or online if unavailable in the store.

Operations

Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
Implements company asset protection procedures to identify and minimize profit loss.
Processes sales for customers and/or employee purchases on cash register.
Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
Has working knowledge of store systems and store equipment.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments as assigned.

Training & Personal Development

Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance.
Maintains knowledge of competition, new product/brand launches, and overall industry trends
Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
Attends training and completes e-learning modules requested by Manager or assigned by Corporate.
Maintains professional appearance and image in compliance with company guidelines at all times.
Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.
Works collaboratively with Store Leadership to review goals and maintain product knowledge.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

External Basic Qualifications

High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care
Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
Knowledge of products and brands in order to engage and meet the needs of the customer.
Experience building and maintaining relationships within a team.
Basic level PC/tablet skills.
Requires willingness to work flexible schedule including evenings, weekends, and holidays.
Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)

Preferred Qualifications

Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience demonstrating makeup application and providing makeovers to customers.
Experiencing selling Prestige brands.
Degree from Beauty School.
Experience with another retailer in the form of an Externship.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Employment Type

Full-time

Job Function

Retail

Store

05104-OAK FOREST IL

Common Location

5525 159TH ST,OAK FOREST,IL,60452-03223-05104-S

Pay Type

Hourly

Start Rate

Max Rate

About the Company

Walgreens

Retail pharmacy chain with health services

Walgreens is a retail pharmacy network in the United States that sells prescription medications, over-the-counter drugs, health and wellness products, and offers photo services. It operates through a large network of stores and an online platform, enabling customers to order prescriptions or products online and pick them up the same day. Walgreens’ photo service lets customers print photos and create personalized gifts such as photo books, cards, invitations, and other custom items via in-store kiosks or online. The company differentiates itself with a nationwide store footprint, integrated pharmacy and health services, and the ability to deliver convenience through online ordering and same-day pickup. Its goal is to provide convenient access to medications and health-related products while expanding personalized consumer services to improve everyday wellness.

Company size: 10,001+
Company stage: Grant
Total funding: $25M
Headquarters: Deerfield, IL
Founded: 1901

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