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Toss

Fintech super-app for payments and banking

Global UX Research Program Manager

UX ResearchConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • Experience defining problems independently and creating or improving processes within an organization.
  • Ability to prioritize and allocate resources among multiple stakeholders.
  • English proficiency sufficient to communicate by email with overseas partner companies and schedule interviews with global customers.
  • Basic understanding of research and experience managing research operations, such as improving research tools, delivering training, optimizing processes, or managing participant recruitment.
  • Ability to independently prioritize and allocate resources across diverse stakeholder needs.
  • Submit a résumé and a portfolio with the application.
  • Provide examples of improving a research process or establishing new standards and guidelines to address inefficiencies in research operations.
  • Provide examples of coordinating issues while serving customer groups such as foreign nationals, seniors, business owners, or people with visual impairments.
  • Provide examples of proactively resolving problems when stakeholders had conflicting interests.

Responsibilities

  • Optimize global research processes and identify and improve inefficient areas to make research execution more effective.
  • Build insight-sharing processes and create an environment where the organization can readily access and use research insights.
  • Create and operate educational programs that teach research methods and their practical application to establish a research culture and strengthen organizational capabilities.
  • Manage user recruitment and operations, optimize internal research processes, and lead the planning and improvement of research tools and programs.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

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