Teleperformance Spain

Runs multilingual customer support and sales services

English Speaking Account Manager - Sales Ads

Account ManagementConfirmed live in the last 24 hours

Full-timeBarcelona, Spain€24.3k /yr

About the Job

Requirements

C2-level English proficiency in written and spoken communication is required.
At least 18 months of proven experience in sales, account management, or a client-facing role is required.
Ability to quickly build rapport and drive client growth is required.
Capability to create and present digital advertising strategies tailored to small and medium-sized businesses is required.
A BA/BS degree is preferred, or demonstrated career progression showing strong functional expertise.
A proven track record of retaining and growing a small and medium-sized business client portfolio, with consultative and influencing skills, is required.
Prior experience in complex customer service or account management focused on issue resolution, client satisfaction, and process improvement is required.
Ability to quickly understand new business models, platform updates, and client challenges, and adapt efficiently to evolving needs, is required.
Familiarity with digital advertising platforms such as Pinterest Ads, Meta, or Google Ads is a strong plus.
Proficiency with Salesforce or another enterprise customer relationship management system is required.

Responsibilities

Manage a portfolio of small and medium-sized business clients advertising on the client’s platform, serving as their primary point of contact and trusted advisor.
Develop a deep understanding of each client’s business goals, media objectives, and challenges, and provide tailored advertising strategies that drive measurable results.
Drive revenue growth by identifying upsell and cross-sell opportunities within the existing client portfolio, leveraging the full suite of advertising solutions.
Conduct regular client meetings to review campaign performance, present data-driven insights, and continuously optimize advertising strategies.
Work with performance targets and key performance indicators, consistently meeting or exceeding revenue and retention objectives.
Build and nurture long-term relationships with small and medium-sized business clients, ensuring high levels of satisfaction, loyalty, and continued investment.
Address client inquiries, resolve issues, and provide timely and effective solutions.
Maintain accurate and up-to-date client information in Salesforce, including account activity, opportunities, and revenue forecasts.
Adapt quickly to evolving client needs, platform updates, and shifting business priorities.

Desired Qualifications

Systematically improve organizational processes to enhance efficiency, effectiveness, and quality.
Work effectively with others, sharing ideas and resources to achieve common goals.
Understand and manage one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
Consider and appreciate diverse perspectives and ideas to foster collaboration.
Evaluate information and arguments to make informed and effective decisions based on data insights.
Approach problems and challenges with a focus on finding practical and effective solutions.
Apply an entrepreneurial mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.

English Speaking Account Manager - Sales Ads-

Teleperformance Spain · Barcelona, Spain (Hybrid) · Full-time · Posted 2026-10-14

Workplace: hybrid

Department: PT_AM

Description

Purpose of the Role

As an Account Manager for Sales Ads Direct, you will be responsible for managing and growing a portfolio of small and medium-sized businesses advertising on our Client’s platform. We are looking for a resilient, service-oriented professional who excels at building strong business relationships and delivering tailored digital advertising solutions to growing businesses. Your focus will be on retaining and expanding existing client relationships, maximising their investment and ensuring long-term satisfaction and revenue growth. If you have a proven account management track record, thrive in fast-paced environments, and can quickly earn client trust, this role is an excellent fit.

Key Responsibilities

Manage a portfolio of SMB clients advertising on our Client’s platform, serving as their primary point of contact and trusted advisor.
Develop a deep understanding of each client's business goals, media objectives, and challenges, providing tailored advertising strategies that drive measurable results.
Drive revenue growth by identifying upsell and cross-sell opportunities within the existing client portfolio, leveraging full suite of ad solutions.
Conduct regular client meetings to review campaign performance, present data-driven insights, and continuously optimise advertising strategies.
Work with performance targets and KPIs, consistently meeting or exceeding revenue and retention objectives.
Build and nurture long-term relationships with SMB clients, ensuring high levels of satisfaction, loyalty, and continued investment.
Deliver excellent customer service by addressing inquiries, resolving issues, and providing timely and effective solutions.
Maintain accurate and up-to-date client information in Salesforce, including account activity, opportunities, and revenue forecasts.
Adapt quickly to evolving client needs, platform updates, and shifting business priorities.

Requirements

C2 level of English (written and spoken).
At least 18 months of proven experience in sales, account management, or a client-facing role, with the ability to quickly build rapport and drive client growth.
Strong capability in creating and presenting digital advertising strategies tailored to small and medium-sized businesses.
BA/BS degree preferred, or demonstrated career progression showing strong functional expertise.
Expert Account Management: Proven track record of retaining and growing an SMB client portfolio, with strong consultative and influencing skills.
Comprehensive Service Focus: Prior experience in complex customer service or account management, with a focus on issue resolution, client satisfaction, and process improvement.
Resourceful Adaptation: Ability to quickly understand new business models, platform updates, and client challenges, adapting efficiently to evolving needs.
Familiarity with digital advertising platforms (Pinterest Ads, Meta, Google Ads or similar) is a strong plus.
Proficiency with Salesforce or other enterprise CRM systems.

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Full-time (39 hours/week) hybrid position in Barcelona
Salary: 24.299€ gross/year + up to 2.628€ gross/year in bonus
Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
Continuous skill development and certifications. Specific sales training.
Clear career growth opportunities supported by coaches and a motivating team environment.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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About the Company

Teleperformance Spain

Runs multilingual customer support and sales services

Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1989

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