Full-Time

Workforce Specialist

Posted on 5/14/2024

WhatNot

WhatNot

501-1,000 employees

Livestream shopping platform with buyer protection

Consumer Goods

Junior

Austin, TX, USA + 1 more

Required Skills
Communications
Data Analysis
Excel/Numbers/Sheets
Requirements
  • At least 1+ years of experience in Workforce Management or Data Analysis functions within a Customer Experience organization
  • Bachelor’s degree (Comp. Sci., Data Science, Statistics) preferred but not required
  • Experience in a fast-paced environment, preferably a startup
  • Experience working within Zendesk CRM and Sigma BI
  • Ability to use spreadsheets (Excel, Google Sheets) at an intermediate level
  • Exceptional written and verbal communication skills
  • Sound business judgment, including using data to drive strategy and business action
  • Ability to move remarkably fast with little structure and guidance
Responsibilities
  • Assist with tracking scheduling change requests and time-off processes for the CX and Trust and Safety organizations
  • Assist with Workforce Management platform administration (Tymeshift, Verint)
  • Assist with real-time monitoring when queues are sufficient to affect response time goals
  • Data collection for established reporting (forecasting inputs, productivity, adherence)
  • Building new reporting for analysis of KPIs where the need arises
  • Follow guidelines for approval or denial of time-off requests submitted by CX and Trust and Safety agents

This company offers a dynamic work environment that thrives on technology-driven solutions for livestream shopping, setting a standard in real-time transactional integrity. With investment backing from prominent figures like Andreessen Horowitz and YC Continuity, it provides a robust platform for career growth in e-commerce technology. Furthermore, the emphasis on seller vetting and buyer protection makes it an ethical workplace dedicated to maintaining high standards of user safety and satisfaction.

Company Stage

Series D

Total Funding

$464.7M

Headquarters

Marina del Rey, California

Founded

2019

Growth & Insights
Headcount

6 month growth

18%

1 year growth

60%

2 year growth

261%

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits