Applied Materials is the leading semiconductor and display manufacturing company in the world…we Make Possible. World class IT department that drives change within the business and is recognized globally as an innovator and pioneer.

Lead the cutting edge cloud platform…ServiceNow. Drive, create, design, build, implement.

The Head of ServiceNow Enterprise Applications is responsible for leading the organization’s efforts in optimizing and leveraging Service Now and other systems in the ecosystem to improve operational efficiency, streamline business processes, and drive innovation. This role involves hands on functional and technical leadership to manage a team of professionals, managing technology investments, and ensuring that enterprise applications align with the company’s strategic goals, enhances operational efficiency, and supports our growth objectives.

Strategic Leadership:

• Develop and execute a comprehensive Service Now Application strategy in alignment with the organization’s business objectives.

• Collaborate with business and technology senior leaders to define technology roadmaps and long-term vision.

• Develop and articulate a clear vision for our Service Now and ecosystem, aligning technology investments with the company’s strategic goals.

• Drive innovation by identifying emerging technologies and trends that can be leveraged to gain a competitive edge.

Team Management:

• Global team with 30+ (pillar managers, developers, business analysts).

• Build, lead, coach, and mentor a high-performing team of professionals, application architects, developers, and analysts.

• Set clear goals and objectives for the team and provide guidance for their professional development.

• Foster a culture of collaboration, creativity, and continuous learning within the team.

Service Now Implementation and Portfolio Management:

• Hands on leader to drive the implementation, maintenance, and enhancement of Service Now platform and ecosystem of applications.

• Platform assessment and optimization of our Service Now portfolio, ensuring alignment with business needs and scalability.

• Maintain a holistic view of our application landscape, making informed decisions about software development, integration, and retirement.

• Ensure the systems meet business requirements, compliance standards, and performance and quality expectations.

Digital Transformation:

• Champion digital transformation initiatives by leveraging technology to streamline business processes, enhance data analytics, and improve customer and colleagues’ engagement.

• Ensure the seamless integration of digital solutions across the organization.

Business Process Optimization:

• Work closely with various Business Units to identify opportunities for process improvements and automation including HR Service Delivery, IT Service Desk, Customer Support, Facilities, etc...

• Streamline workflows to enhance productivity and reduce costs.

Budgeting and Resource Allocation:

• Develop and manage the Service Now application budget, ensuring cost-effective utilization of resources.

• Prioritize projects and allocate resources effectively.

Performance Monitoring and Reporting:

• Establish KPIs and metrics to measure the performance and effectiveness of Service Now and ecosystem systems.

• Provide regular reports to senior leadership on system performance, KPIs, and project status.

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field

• 5+ years of Enterprise Application development

• Hands-on techno-functional leader with 5+ years in Service Now system management specifically IT Service Management, Customer Service Management, HR Service Delivery.

• Proven track record of successfully implementing and managing Service Now platform in complex organizations for at least 2 modules listed above.

• Strong strategic thinking, problem-solving, and decision-making skills.

• Strong knowledge of enterprise software, cloud solutions, technology trends, and industry best practices.

• Excellent leadership, communication, and interpersonal skills with the ability to collaborate effectively at all organizational levels.

• Project management and change management expertise.

• Budgeting and financial management skills.

** This is an onsite based job. The candidate selected can be located on our Santa Clara, CA site or our Austin, TX site.

Qualifications

Education:

Bachelor’s Degree (Required)

Skills:

ServiceNow Implementation, ServiceNow IT Operations Management, ServiceNow Platform

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$148,000.00 - $203,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.