Full-Time

Senior Customer Success Manager

Posted on 11/10/2025

Pacvue

Pacvue

501-1,000 employees

Cloud-based advertising automation and analytics platform

Compensation Overview

$120k - $130k/yr

+ Variable Compensation

Chicago, IL, USA

In Person

Category
Sales & Account Management (1)
Requirements
  • 4-5+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand/manufacturer or at an agency
  • Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights
  • Strong communication skills to influence product decisions and engage with stakeholders at all levels
  • Proficiency in utilizing Customer Relationship Management systems to generate reports on account management metrics
  • Capacity to manage projects, timelines, and division of responsibilities effectively
  • In-depth understanding of eCommerce strategies, product nuances, Amazon backend systems, and industry trends
  • Stay updated on the latest updates to Amazon backend systems and emerging eCommerce trends
Responsibilities
  • Advise customers on optimal product usage across their journey stages, from onboarding to advocacy
  • Act as the customer's advocate in resolving escalated troubleshooting and product usage cases
  • Introduce new products/services to customers, highlighting their potential value
  • Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells
  • Identify trends in customer feedback, communicating product improvements and quality of life enhancements
  • Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation
  • Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions
  • Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products
  • Stay updated on the latest updates to Amazon backend systems and emerging eCommerce trends
Desired Qualifications
  • 2+ years of managing Amazon DSP campaigns and strategy highly preferred
  • 2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc.) preferred

Pacvue provides a software platform that helps online retailers optimize advertising and sales on major marketplaces like Amazon and Walmart. It includes tools for campaign automation, sales analytics, and digital shelf optimization, plus services such as Revenue Recovery, all under a subscription model. It stands out with end-to-end marketplace advertising management, centralized analytics, and an education-focused approach through Pacvue University. Its goal is to help eCommerce businesses achieve higher advertising efficiency and stronger sales on competitive marketplaces.

Company Size

501-1,000

Company Stage

Acquired

Total Funding

$1.1M

Headquarters

Seattle, Washington

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • ChatGPT ads integration captures conversational commerce growth with Kepler activating ten brands.
  • Trade Desk partnership enables full-funnel CTV and retail media activation in Q3 2026.
  • Reddit Ads unification leverages 121 million daily users for high-intent discovery alongside retail media.

What critics are saying

  • Skai's identical Trade Desk integration erodes Pacvue's enterprise clients within 6-12 months.
  • Amazon DSP in-house AI commoditizes Pacvue's automation, capturing its 12% ad spend in 18-24 months.
  • OpenAI native self-serve ChatGPT ads obsoletes Pacvue's integration in 9-15 months.

What makes Pacvue unique

  • Pacvue unifies retail media, commerce operations, and measurement across 100+ marketplaces in one AI-powered OS.
  • Pacvue integrates ChatGPT ads with Amazon and Walmart for cross-channel management since May 2026.
  • Pacvue's Precision AI automates SKU-level campaigns, combining Helium 10 insights dashboard.

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Benefits

Unlimited Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Life Insurance

Pet Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Vacation

Company News

The Trade Desk
Apr 28th, 2026
The Trade Desk, Pacvue, and Skai unlock unified activation and measurement across 250+ commerce media partners.

The Trade Desk, Pacvue, and Skai unlock unified activation and measurement across 250+ commerce media partners. April 28, 2026 By eliminating silos across channels, the integration enables advertisers to better connect, measure, and optimize full-funnel campaigns NEW YORK - (BUSINESS WIRE) - The Trade Desk, a leading global advertising technology company, today announced a new integration with Pacvue and Skai that allows mutual clients to use Pacvue and Skai services to streamline enterprise activation of programmatic advertising campaigns alongside retail media investments. The integration enables brands and agencies to manage, automate, and optimize campaigns executed on The Trade Desk within Pacvue's and Skai's enterprise commerce media platforms, helping marketers coordinate campaign workflows, reporting, and performance insights across channels while breaking down operational silos across teams and platforms. As advertisers increasingly adopt full-funnel strategies that span awareness through conversion, managing programmatic and retail media investments across fragmented platforms has become more complex. The integration with the services offered by Pacvue and Skai addresses that challenge by bringing together upper-funnel programmatic channels, such as connected TV (CTV) and digital audio, with lower-funnel commerce media investments, including retail media and search, in a centralized environment. This enables advertisers to better understand and drive true incrementality across the customer journey, rather than relying solely on last-click attribution. "Advertisers today are looking for more seamless ways to connect their media investments and drive measurable outcomes across the entire customer journey," said Matthew Fantazier, VP of Data Partnerships at The Trade Desk. "Our integrations with Pacvue and Skai make it easier for brands to coordinate and activate upper-funnel channels like CTV and digital audio with lower-funnel retail media and search - helping them drive more meaningful business outcomes beyond last-click attribution." Through the integrations with Pacvue and Skai services, advertisers can execute campaigns on The Trade Desk alongside their broader commerce media strategies within Pacvue and Skai, unlocking a more coordinated and efficient approach to full-funnel marketing. "Brands are under increasing pressure to deliver accountable performance across every channel," said Melissa Burdick, President and Co-founder of Pacvue. "As programmatic and commerce media converge, they need a unified way to plan, execute, and measure across the full funnel. Our integration with The Trade Desk enables advertisers to move beyond siloed optimization and drive more coordinated, incremental growth across the customer journey." "Marketers need a holistic view of their media investments to drive growth," said Jeff Cohen, Chief Business Development Officer at Skai. "As the industry shifts to a more agent-driven model, our integration with The Trade Desk helps brands connect upper- and lower-funnel strategies while bringing data into a consistent structure that supports real-time analysis and action across the entire funnel." With the services offered by Pacvue and Skai, brands and agencies can: * Centralize campaign execution by managing programmatic campaigns from The Trade Desk alongside retail media investments within a single platform * Access cross-channel reporting to evaluate performance across awareness, engagement, and conversion in one platform * Optimize budget allocation and pacing with improved visibility across media investments * Apply automation and governance at scale using rule-based controls and workflow tools within Pacvue and Skai * Increase operational efficiency by reducing fragmentation across platforms, teams, and retail media investments As the retail media landscape continues to expand and converge with programmatic advertising, marketers are placing greater emphasis on unified measurement, operational consistency, and scalable activation. The Trade Desk's integrations with the services offered by Pacvue and Skai reflect a shared commitment to helping brands navigate this complexity, better connect upper- and lower-funnel strategies, and work towards maximizing the incremental impact of their media investments. The integration with Pacvue and Skai services are expected to be available to mutual clients in the third quarter of 2026. About The Trade Desk The Trade Desk(TM) is a technology company that empowers buyers of advertising. Through its self-service, cloud-based platform, ad buyers can create, manage, and optimize digital advertising campaigns across ad formats and devices. Integrations with major data, inventory, and publisher partners ensure maximum reach and decisioning capabilities, and enterprise APIs enable custom development on top of the platform. Headquartered in Ventura, CA, The Trade Desk has offices across North America, Europe, and Asia Pacific. To learn more, visit thetradedesk.com or follow The Trade Desk on Facebook, X, and LinkedIn. This content release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements relate to expectations concerning matters that (a) are not historical facts, (b) predict or forecast future events or results, or (c) embody assumptions that may prove to have been inaccurate, including statements relating to industry and market trends and the Company's growth. When words such as "believe," "expect," "anticipate," "will," "outlook" or similar expressions are used, the Company is making forward-looking statements. Although the Company believes that the expectations reflected in such forward-looking statements are reasonable, it cannot give readers any assurance that such expectations will prove correct. These forward-looking statements involve risks, uncertainties and assumptions, which makes it difficult to evaluate the demands and expectations of clients and the ability to attract and retain clients, and the potential that business plans or partnerships may not materialize as anticipated. The actual results may differ materially from those anticipated in the forward-looking statements as a result of numerous factors, many of which are beyond the control of the Company. These are disclosed in the Company's reports filed from time to time with the Securities and Exchange Commission, including its most recent Form 10-K and any subsequent filings on Forms 10-Q or 8-K, available at www.sec.gov. Readers are urged not to place undue reliance on these forward-looking statements, which speak only as of the date of this content release. The Company does not intend to update any forward-looking statement contained in this content release to reflect events or circumstances arising after the date hereof. Contacts. Media Farshad Hash Communications The Trade Desk [email protected]

The Manila Times
Mar 24th, 2026
Pacvue and Market Performance Group expand strategic partnership to power integrated Commerce Operating model.

Pacvue and Market Performance Group expand strategic partnership to power integrated Commerce Operating model. By GlobeNewswire March 24, 2026 Pacvue's commerce operating system enables MPG to advance its operating model across retail media, ecommerce operations, and performance analytics LOS ANGELES, March 24, 2026 (GLOBE NEWSWIRE) - Pacvue, a leader in AI-powered commerce and retail media technology, and Market Performance Group (MPG), a leading omnichannel commerce agency accelerating profitable brand growth with end-to-end solutions, today announced an expanded strategic partnership designed to deliver a more unified, data-driven approach to commerce, and advance MPG's integrated commerce operating model. As part of this expansion, MPG is deepening its integration of Pacvue across its broader commerce infrastructure, connecting retail media, ecommerce operations, and performance analytics into a more integrated and scalable system for its clients. This builds on the companies' longstanding relationship and reflects a shared commitment to eliminating silos across the commerce lifecycle. As retail media and ecommerce operations become increasingly fragmented, brands and agencies face growing pressure to deliver a more connected, data-driven approach that enables brands to move faster, make better decisions, and more directly tie media investment to business outcomes. Pacvue enables this shift by unifying data, automation, and measurement in a single platform, empowering MPG to operationalize a more connected commerce strategy at scale. By leveraging a unified platform approach, MPG enhances visibility across channels, accelerates optimization cycles, and improves the ability to translate insights into action, ultimately driving stronger, more measurable growth for its clients. "This is about fundamentally improving how we drive growth for our clients," said Danny Silverman, EVP of Digital Commerce at Market Performance Group. "Commerce today requires media, operations, and analytics to work as one system. By advancing a more integrated model, we are giving our clients faster access to actionable insights, greater operational efficiency, and a clearer connection between investment and results across major retail media ecosystems, including Amazon." The expanded partnership also strengthens MPG's ability to leverage AI-driven automation, real-time data, and advanced analytics to improve performance across the full commerce funnel, from media execution to retail outcomes. As part of this collaboration, MPG and Pacvue have introduced enhanced mobile capabilities that allow teams to monitor and act on performance in real time. This increased accessibility enables faster decision-making and greater agility in managing campaigns and commerce operations. "MPG's expansion with Pacvue reflects a broader shift toward integrated commerce, where media, operations, and analytics work together in one system," said Melissa Burdick, President and Co-Founder of Pacvue. "We're proud to power that transformation with technology that helps teams move faster, operate more efficiently, and drive stronger business outcomes." This partnership represents a continued investment in building a more connected, AI-enabled commerce ecosystem, designed to help brands navigate complexity and unlock more efficient, profitable growth. About Pacvue Pacvue is the only fully integrated Commerce Operating System that seamlessly unifies retail media, commerce management, and advanced measurement to power growth across 100+ global marketplaces, including Amazon, Walmart, Target and Instacart. Fueled by industry-leading AI technology, real-time data, and actionable insights, Pacvue's first-to-market platform enables over 70,000 brands and agencies to maximize advertising performance, increase profitability, drive incrementality, capture market share, and expand their reach throughout the commerce universe - all from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide. Leveraging the combined strengths of Pacvue's enterprise suite and Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes. To learn more about Pacvue capabilities, visit www.pacvue.com. About Market Performance Group Market Performance Group (MPG) is a leading omnichannel commerce agency delivering end-to-end commerce solutions, from strategy to reality, that accelerate profitable brand growth. MPG's team-industry leaders from top retailers, CPGs, and digital platforms-connects brands with consumers across the full funnel commerce landscape, delivering right-sized strategies, strategic go-to-market plans, advanced analytics, and deep retailer relationships for exceptional results. To learn more about MPG and its end-to-end capabilities, visit: https://www.marketperformancegroup.com Media Contact: Rachel Jermansky

Pacvue
Mar 24th, 2026
Pacvue and Market Performance Group expand strategic partnership to power integrated Commerce Operating model.

Pacvue and Market Performance Group expand strategic partnership to power integrated Commerce Operating model. Pacvue's commerce operating system enables MPG to advance its operating model across retail media, ecommerce operations, and performance analytics. LOS ANGELES, March 24, 2026 (GLOBE NEWSWIRE) - Pacvue, a leader in AI-powered commerce and retail media technology, and Market Performance Group (MPG), a leading omnichannel commerce agency accelerating profitable brand growth with end-to-end solutions, today announced an expanded strategic partnership designed to deliver a more unified, data-driven approach to commerce, and advance MPG's integrated commerce operating model. As part of this expansion, MPG is deepening its integration of Pacvue across its broader commerce infrastructure, connecting retail media, ecommerce operations, and performance analytics into a more integrated and scalable system for its clients. This builds on the companies' longstanding relationship and reflects a shared commitment to eliminating silos across the commerce lifecycle. As retail media and ecommerce operations become increasingly fragmented, brands and agencies face growing pressure to deliver a more connected, data-driven approach that enables brands to move faster, make better decisions, and more directly tie media investment to business outcomes. Pacvue enables this shift by unifying data, automation, and measurement in a single platform, empowering MPG to operationalize a more connected commerce strategy at scale. By leveraging a unified platform approach, MPG enhances visibility across channels, accelerates optimization cycles, and improves the ability to translate insights into action, ultimately driving stronger, more measurable growth for its clients. "This is about fundamentally improving how we drive growth for our clients," said Danny Silverman, EVP of Digital Commerce at Market Performance Group. "Commerce today requires media, operations, and analytics to work as one system. By advancing a more integrated model, we are giving our clients faster access to actionable insights, greater operational efficiency, and a clearer connection between investment and results across major retail media ecosystems, including Amazon." The expanded partnership also strengthens MPG's ability to leverage AI-driven automation, real-time data, and advanced analytics to improve performance across the full commerce funnel, from media execution to retail outcomes. As part of this collaboration, MPG and Pacvue have introduced enhanced mobile capabilities that allow teams to monitor and act on performance in real time. This increased accessibility enables faster decision-making and greater agility in managing campaigns and commerce operations. "MPG's expansion with Pacvue reflects a broader shift toward integrated commerce, where media, operations, and analytics work together in one system," said Melissa Burdick, President and Co-Founder of Pacvue. "We're proud to power that transformation with technology that helps teams move faster, operate more efficiently, and drive stronger business outcomes." This partnership represents a continued investment in building a more connected, AI-enabled commerce ecosystem, designed to help brands navigate complexity and unlock more efficient, profitable growth. About Pacvue Pacvue is the only fully integrated Commerce Operating System that seamlessly unifies retail media, commerce management, and advanced measurement to power growth across 100+ global marketplaces, including Amazon, Walmart, Target and Instacart. Fueled by industry-leading AI technology, real-time data, and actionable insights, Pacvue's first-to-market platform enables over 70,000 brands and agencies to maximize advertising performance, increase profitability, drive incrementality, capture market share, and expand their reach throughout the commerce universe - all from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide. Leveraging the combined strengths of Pacvue's enterprise suite and Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes. To learn more about Pacvue capabilities, visit Pacvue. About Market Performance Group Market Performance Group (MPG) is a leading omnichannel commerce agency delivering end-to-end commerce solutions, from strategy to reality, that accelerate profitable brand growth. MPG's team - industry leaders from top retailers, CPGs, and digital platforms - connects brands with consumers across the full funnel commerce landscape, delivering right-sized strategies, strategic go-to-market plans, advanced analytics, and deep retailer relationships for exceptional results. To learn more about MPG and its end-to-end capabilities, visit: https://www.marketperformancegroup.com

New York Digital News
Mar 18th, 2026
Reddit partners with Pacvue to expand ad access.

Reddit partners with Pacvue to expand ad access. posted on Mar. 18, 2026 at 9:47 am This audio is auto-generated. Please let New York Digital News know if you have feedback. Reddit has added another way for advertisers to launch their in-app campaigns, partnering with Pacvue to enable Pacvue users to directly access Reddit ads from the app. As reported by AdWeek, Pacvue users will be able to buy and track ads within Pacvue's management platform, which also includes integrations with more than 100 retail media networks. Pacvue offers a fully integrated commerce operating system that unifies retail media, commerce management and advanced measurement within a single tool. According to the Pacvue website, the platform is used by over 70,000 businesses. And now, those users will also be able to manage Reddit ads from the same dashboard, making it easier to extend campaigns and experiment with Reddit's evolving targeting and formats. Which should see more brands trying out Reddit ads, and seeing whether they can gain traction from the app. Reddit has also been getting more attention of late due to artificial intelligence chatbots frequently citing Reddit results within their responses. And with more search activity switching to AI tools, that has seen many brands assessing their options, and considering how they might be able to use Reddit to enhance their own presence within evolving purchase journeys. The addition of Reddit ad buying within Pacvue leans into this, and could prompt many more brands to take a look at Reddit ads.

Pacvue
Mar 17th, 2026
Pacvue and Reddit announce partnership to bring Reddit Ads into Pacvue's Commerce Operating System.

Pacvue and Reddit announce partnership to bring Reddit Ads into Pacvue's Commerce Operating System. The integration enables enterprise teams to activate and optimize Reddit Ads alongside retail media within a governed, AI-powered commerce operating system. LOS ANGELES, March 17, 2026 (GLOBE NEWSWIRE) - Pacvue and Reddit have announced a new partnership that will bring Reddit Ads into Pacvue's Commerce Operating System. The integration, launching this spring, will combine Reddit's community-driven reach and high-intent audiences with Pacvue's AI-powered platform, used by enterprise brands and agencies to plan, activate, and optimize full-funnel performance at a global scale. "Reddit plays a critical role in how consumers evaluate products today," said Rahul Choraria, Chief Executive Officer, Pacvue. "Our goal is to make that influence easier to operationalize at scale. This partnership gives brands the tools to manage Reddit alongside retail media within a single, governed system." With the rise of social platforms and discovery commerce, purchase decisions are increasingly shaped by peer discussion, reviews, and community validation. Attracting 121 million daily active unique visitors to over 100,000 active communities, Reddit is a rich well of commerce signals, with 90% of its users saying they trust the platform as a resource to learn about new products and brands (Reddit for Business). For brands and agencies, platforms like Reddit are becoming central to full-funnel strategy. As retail media strategies shift upstream into community-driven platforms, however, operational scale has become a constraint. Brands need to connect discovery, consideration, and conversion across channels, but the systems supporting those channels are often working in silos. For enterprise teams managing multiple brands, markets, and stakeholders, this fragmentation creates challenges in governance, budget pacing, and cross-channel measurement. Performance insights may exist, but without a unified system to prioritize and operationalize them, optimization slows and opportunity is lost. Reddit offers unique opportunities for brands to tap into a high-intent, high-trust environment at key moments of discovery when consumers are actively seeking recommendations. By integrating Reddit Ads into Pacvue's platform, this partnership will make it easier for brands to leverage those opportunities across markets and alongside the rest of their full-funnel media mix. In addition to unified reporting and measurement capabilities that offer cleaner rollups and faster insight delivery, the new integration enables: * Enterprise-scale campaign management: Streamlined creation and editing across a broad range of Reddit Ads formats - including Product, Video, Image, Carousel, and Free-form Ads - designed to support governed execution across brands, markets, and teams. * Advanced audience activation: Flexible management of Reddit's targeting capabilities, including interests, communities, keywords, automated targeting, and custom audiences, within a standardized operational framework. * Budget governance and pacing control: Portfolio-level budget management, tagging, dayparting, and automation to maintain pacing discipline and reduce manual work. * Automation and decision intelligence: Rules-based execution and prioritized recommendations that accelerate optimization and turn insights into action more quickly. * Creative intelligence built for community context: Advanced creative analysis extending Reddit's Ad Inspiration Library, delivering actionable insights that connect creative attributes to measurable performance outcomes. Through their partnership, Reddit and Pacvue are giving brands and agencies the ability to bring a major conversation-driven channel into the same operating system that unifies execution across 100+ retail media networks and 30+ markets, reducing fragmentation and accelerating decision-making. About Pacvue Pacvue is the only fully integrated Commerce Operating System that seamlessly unifies retail media, commerce management, and advanced measurement to power growth across 100+ global marketplaces, including Amazon, Walmart, Target and Instacart. Fueled by industry-leading AI technology, real-time data, and actionable insights, Pacvue's first-to-market platform enables over 70,000 brands and agencies to maximize advertising performance, increase profitability, drive incrementality, capture market share, and expand their reach throughout the commerce universe - all from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide. Leveraging the combined strengths of Pacvue's enterprise suite and Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes. About Reddit, Inc. Reddit is a community of communities. It's built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and 116 million daily active unique visitors, Reddit is one of the internet's largest sources of information. For more information, visit www.redditinc.com.

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