Springfield Clinic

Physician-owned multispecialty healthcare

Operations Manager - Clinical

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timeSpringfield, IL, USA$83.7k - $133.9k

About the Job

Requirements

Associate’s degree in Nursing is required.
A minimum of three to five years of clinical or medical practice management experience, or successful completion of Springfield Clinic's Operations Management Rotational Program, is required.
Must hold one of the listed credentials: Registered Nurse, Athletic Trainer, Licensed Clinical Social Worker, Licensed Clinical Professional Counselor, Licensed Professional Counselor, Licensed Social Worker, Licensed Practical Nurse, Registered Polysomnographic/Sleep Technologist, Physical Therapist, Occupational Therapist, Speech Therapist, or Certified Personal Trainer credential.
CPR certification under American Heart Association guidelines is required within 30 days of hire.
If the position requires driving, a reliable means of transportation, a valid Illinois driver's license, and vehicle liability insurance are required.
Strong knowledge of Excel, Word, practice management systems, business management tools, budgeting, and project leadership or management is required.
Strong analytical abilities and the ability to work with little or no supervision to carry out practice goals and objectives are required.
The ability to lead and work in a team environment is required.
Strong communication abilities are required.

Responsibilities

Manage assigned medical practices, including direct colleague supervision, resource utilization, team leadership, patient throughput, and the patient experience.
Provide input into the evaluation and improvement of clinical workflows.
Work with Human Resources and the Clinical Development team to facilitate candidate interviews, hiring, new colleague onboarding, and orientation.
Manage and resolve conflicts among colleagues.
Conduct required periodic reviews and annual colleague evaluations, create annual performance goals, ensure colleague accountability, and identify solutions to employee performance problems.
Discipline assigned staff, involving the Director or physician resource as appropriate.
Create and implement staffing matrices for assigned practices across clinical and non-clinical areas.
Approve payroll and monitor staff sick, vacation, personal, and FMLA time.
Promote a positive, team-oriented, and productive work environment.
Work with facilities staff to ensure facility cleanliness and maintenance.
Communicate with physicians and staff, consider staff concerns and suggestions, resolve them promptly or consider implementation, and provide feedback.
Identify and implement ideas to improve patient flow, patient safety, quality, expenses, and the patient experience; receive, research, and perform service recovery as needed.
Manage purchase requisitions for clinical, non-clinical, and miscellaneous medical practice supplies and maintain appropriate par levels.
Assist the Department Chair and Operations Director with department meeting agendas; complete and distribute minutes promptly and follow up on assignments.
Serve as a professional communication conduit among Springfield Clinic departments, administration, and outside agencies.
Formulate and implement department- and provider-level annual budgets with the Operations Director; ensure accountability for operating and capital budgets and provide monthly variance and mitigation reporting.
Monitor monthly department and provider operational metrics, including productivity standards, purchasing processes, and financial decisions, and implement course corrections as appropriate.
Use effective organization, efficiency, resourcefulness, relationship, decision-making, and verbal and written communication skills.
Monitor diagnostic services, facilities, and staff use to ensure effective resource utilization and assess needs for additional staff, equipment, and resources.
Maintain awareness of treatment equipment, data processing technology, and health insurance changes.
May function as a Registered Nurse when staffing and operations require it.
Comply with Springfield Clinic incident reporting policies and procedures.
Adhere to required OSHA and Springfield Clinic training and accomplishment policies.
Provide customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other assigned job duties.
For applicable Urgent Care-based manager positions, obtain ACLS and PALS within 120 days of hire.

Desired Qualifications

A bachelor’s degree in Nursing is strongly preferred.

The Operations Manager - Clinical is responsible for the day-to-day practice operations, continuity and efficiency of clinical operations, appropriate staff management, compliance to internal and external regulatory requirements, effective decision making in order to manage daily functions and work toward continuous improvement in a team environment. Provides clinical insight in the development and evaluation of clinical protocols in partnership with department providers and organizational leadership.

Job Relationships

Reports to the Director of Operations

Principal Responsibilities

Responsible for the management of assigned medical practice(s), which includes direct colleague supervision, resource utilization, and team leadership. Includes efficient management of patient throughput and of the patient experience throughout the medical practice.
Provide input in evaluation and improvement of clinical workflows.
Responsible for working with the Human Resource department and Clinical Development team to facilitate candidate interviews, hiring, and new colleague onboarding and orientation.
Provide conflict management and resolution among colleagues.
Provide periodic required reviews, annual colleague evaluations, and create annual performance goals; ensure colleague accountability. Identify solutions for employee performance problems.
Provide discipline to assigned staff involving Director or physician resource as appropriate.
Create and implement staffing matrix for assigned practices for both clinical and non-clinical areas.
Approve payroll and monitor sick, vacation, and personal time use, as well as FMLA time, for all staff.
Promote a positive, team oriented and productive work environment.
Works closely with facilities staff to ensure cleanliness and maintenance of facilities.
Responsible for timely communication with physicians and staff while being attentive to staff concerns and suggestions. Offer due consideration, prompt resolution, or potential implementation with consistent feedback to respective staff.
Regularly bring ideas to improve patient flow, patient safety and quality, expense reduction and operational ideas to optimize the patient experience for the medical practice(s). Receive, research and perform service recovery as needed.
Responsible for purchase requisitions for clinical, non-clinical and miscellaneous medical practice supplies maintaining appropriate par levels.
Assist Department Chair and Operations Director in department meeting agenda preparation. Timely minute completion and distribution, along with follow-up on assignments.
Serve as communication conduit for other Springfield Clinic departments, administration and outside agencies always professionally representing assigned areas of responsibility and the organization.
In conjunction with the Operations Director, formulate and implement department level and provider level annual budgets. Create accountability to annual budgets both operational and capital. In addition, provides monthly variance and mitigation reporting of responsible departments and providers.
Consistently monitor department and provider monthly operational metrics such as productivity standards, purchasing process, and decisions related department finances. Implement course correction when appropriate.
Consistently demonstrate effective organization skills, efficiency, and resourcefulness. Demonstrate effective relationship skills, decision-making skills and verbal and written communication skills.
Monitor the use of diagnostic services, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and resources.
Maintain awareness of treatment equipment, data processing technology, and health insurance changes.
May step in and function as an RN when staffing and operations require it.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.

Education/Experience

Associate’s degree in nursing required; Bachelor’s degree in nursing strongly preferred.
Minimum of three to five (3-5) years clinical or medical practice management experience OR successful completion of Springfield Clinic's Operations Management Rotational Program required.

Licenses/Certificates

Must have one of the following:
- Currently licensed as a Registered Nurse in the State of Illinois.
- Currently licensed as an Athletic Trainer in the State of Illinois.
- Current licensure as a Licensed Clinical Social Worker, Licensed Clinical Professional Counselor or Licensed Professional Counselor. Licensed Social Worker in the State of Illinois required.
- Current licensure as an LPN in the state of Illinois.
- Current certification as a Registered Polysomnographic/Sleep Technologist, as recognized by the Board of Registered Polysomnographic Technologists (BRPT) and/or American Academy of Sleep Medicine (AASM).
- Currently licensed as a Physical Therapist in the state of Illinois.
- Currently licensed as an Occupational Therapist in the state of Illinois.
- Currently licensed as a Speech Therapist in the state of Illinois.
- Certified Personal Trainer from the National Academy of Sports Medicine.
CPR Certification per American Heart Association guidelines required within 30 days of hire.
If applicable, Urgent Care-based managers require ACLS and PALS within 120 days of hire.
If position requires driving a vehicle: reliable means of transportation, valid IL driver’s license, and vehicle liability insurance is required.

Knowledge, Skills and Abilities

Ability to present oneself and one's ideas with clarity, confidence and pride.
Strong knowledge of Excel, Word, practice management systems, business management tools, budgeting and project leadership/management.
Strong analytical abilities, strong communicator and able to work with little or no supervision in order to carry out the practice goals and objectives.
Able to lead as well as work in a team environment.

Working Environment

Normal office environment
May require travel to various Clinic locations.

PHI/Privacy Level

HIPAA1

Pay Range: $83678.40-$133889.60

About the Company

Springfield Clinic

Physician-owned multispecialty healthcare

Springfield Clinic is a physician-owned multispecialty medical group serving central Illinois. It provides primary care, specialty medicine, urgent care, diagnostics, procedures, and outpatient services through clinics across the region. Patients receive care from physicians and advanced practitioners supported by coordinated clinical and administrative teams. Its operating model connects medical departments with nursing, imaging, laboratories, pharmacy, scheduling, revenue cycle, and technology. Roles span clinical practice, allied health, patient access, medical support, information systems, facilities, and administration.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Springfield Clinic

See more jobs