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Castrol

Global producer of high-performance lubricants

Technical Services Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

  • Relevant technical certification or degree in Mechanical Engineering, Chemical Engineering, or a similar discipline.
  • At least 10 years of total experience in a global or multinational organization in a similar role within the lubricants industry.
  • Strong skills in HSSE, chemistry, engineering, and problem solving.
  • Technical understanding of lubricants and product applications.
  • Knowledge or experience in Mechanical Engineering, Engineering, Reliability, Condition Monitoring, or Chemistry.
  • ICML Training, Noria, or similar lubricants training.
  • Exposure to an automotive or industrial lubricants business environment, including automotive and industrial sales; combined manufacturing experience is preferred.
  • English and Thai language proficiency are required.

Responsibilities

  • Lead a team providing technical advice and support regarding BP/Castrol products, solutions, and applications, including resolving specific technical problems.
  • Provide technical training for internal staff, technical service vendors, and customers as required to improve customer satisfaction.
  • Support the sales team in prospect and pipeline management as the technical expert in accordance with the market's agreed technical offer framework.
  • Understand customer needs and develop value propositions with account managers or sales executives, offering products and services that deliver customer benefits through value-selling techniques.
  • Define the Technical Offer for the Market in line with the overall PU approach.
  • Provide leadership to assure and build a strong HSSE culture within the technical service engineer and on-site technician team.
  • Build technical, product knowledge, and application capability among technical engineers and the sales team to support business growth goals.
  • Respond to technical service requests involving intricate application requirements and handle technical queries quickly and effectively.
  • Assist sales teams in resolving product or solution technical issues promptly, visiting customers when required to reinforce the company's quality reputation.
  • Coordinate technical issues related to product trials and interpret laboratory reports as needed.
  • Stay current with technical developments to provide sound technical support.
  • Empower the field force's technical knowledge by supporting technical training for sales teams, customers, and distributors.
  • Process and communicate customer Chemical Declaration requests for product export purposes.

About the Company

Castrol

Global producer of high-performance lubricants

Castrol is a global leader in high performance lubricants used in cars, industrial applications, ships, and aircraft. It manufactures lubricants and related products and sells them worldwide, serving customers in more than 150 countries. As a wholly-owned subsidiary of BP PLC, Castrol leverages BP’s resources for research, development, and distribution. Its products work by reducing engine and equipment wear, minimizing friction, and protecting components under different operating conditions. Castrol’s breadth of product lines across automotive, industrial, marine, and aerospace markets, along with its global manufacturing and distribution network, differentiates it from competitors that lack the same scale and backing. The company aims to provide reliable, high-performance lubricants worldwide to help customers keep engines and machinery running smoothly and efficiently.

Company size
5,001-10,000
Company stage
Acquired
Total funding
Not listed
Headquarters
Pangbourne, United Kingdom
Founded
1899

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