Federal Heath Sign Company is a national sign manufacturer. We make the electrical signs that you see on national retailers, hotels, convenience stores, gas stations and so much more!
We are searching for an experienced IT SUPPORT SPECIALIST for our Jacksonville, TX (near Tyler, TX) location.
Federal Heath is a vibrant company with a talented and motivated IT team. We know that our success is a direct result of our exceptional people!

As our new IT Support Specialist, you will add additional help desk support to all of Federal Heath including phone support, remote support, and hands-on computer and printer configurations.

IT Support Specialists troubleshoot and resolve technical issues, install and configure hardware
and software, assist in maintaining computer systems and network connectivity.

You'll provide technical assistance to support end-users assisting them with problems they encounter.

You'll manage several systems unique to the Jacksonville facility including:

setting-up new computers, monitors, docking stations, and printers
time-collection system in the manufacturing plant which requires additional support for related hand-held scanning devices, wireless access points and connectivity
phone system, security camera system, door scanning badge system, and time collection systems
Upcoming VoIP phone system will require physical device setups and configurations
ERP system support.

EXPERIENCE/SKILLS REQUIRED:
Good verbal and written communication skills
Ability to explain technical issues to non-technical employees
Self-motivated
Task oriented
Keyboarding/Typing speed of 60 wpm or higher
Strong analytical and problem-solving skills
College degree or coursework desired but not required.
Soft skills of empathy, adaptability, confidentiality, problem-solving/troubleshooting, and time management.
Min 2 years IT support experience

PHYSICAL REQUIREMENTS:
Ability to lift up to 50 lbs

LOCATION
This is a M-F job on location in Jacksonville, TX. This is NOT a remote role.

About the company

Federal Heath provides turnkey sign identity and branding solutions, handling design, manufacturing, and program management for nationwide sign programs. It coordinates bidding, consultation, design, site-specific work, installation, and ongoing maintenance through a national network. Its offerings cover end-to-end sign systems and branding assets from concept to service, enabling consistent nationwide delivery. The company differentiates itself with a 124-year heritage, a large national footprint, and an integrated service model that saves time and money while ensuring on-time, high-value results.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Hurst, Texas

Founded

1901

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Simplify's Take

What believers are saying

Federal Heath celebrated 125 years in March 2026, reinforcing brand credibility.
Its website highlights national leadership and broad project history across industries.
Marsh Global Holdings ownership supports capital access for equipment, expansion, and acquisitions.

What critics are saying

Federal Heath disclosed no 2026 revenue, headcount, or backlog, limiting hiring confidence.
Private ownership under Marsh Global Holdings obscures restructuring risk and compensation changes.
Signage demand follows customer capex cycles; store rationalizations can cut project volume fast.

What makes Federal Heath unique

Founded 1901, Federal Heath offers turnkey design, engineering, manufacturing, installation, and maintenance.
It serves national brands from Hurst, Texas, backed by Marsh Global Holdings.
The 2026 anniversary campaign signals durable scale and century-long customer relationships.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Tuition Reimbursement

Federal Heath

IT Support Specialist

About the job