Federal Heath

Manufactures turnkey sign identity solutions nationwide

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeJacksonville, TX, USANo salary listed

About the Job

Requirements

At least 2 years of IT support experience.
Ability to communicate technical issues to non-technical employees.
Keyboarding speed of at least 60 words per minute.
Ability to lift up to 50 pounds.
College degree or coursework is desired but not required.

Responsibilities

Provide help desk support across the company by phone, remotely, and through hands-on computer and printer configuration.
Troubleshoot and resolve technical issues; install and configure hardware and software; and assist with computer systems and network connectivity.
Provide technical assistance to end users experiencing problems.
Set up computers, monitors, docking stations, and printers for the Jacksonville facility.
Support the manufacturing plant's time-collection system, including handheld scanning devices, wireless access points, and connectivity.
Support the phone system, security camera system, door-scanning badge system, and time-collection systems.
Set up and configure physical devices for the upcoming VoIP phone system.
Provide ERP system support.

Desired Qualifications

Empathy, adaptability, confidentiality, problem-solving and troubleshooting, and time management.

Federal Heath Sign Company is a national sign manufacturer. We make the electrical signs that you see on national retailers, hotels, convenience stores, gas stations and so much more!
We are searching for an experienced IT SUPPORT SPECIALIST for our Jacksonville, TX (near Tyler, TX) location.
Federal Heath is a vibrant company with a talented and motivated IT team. We know that our success is a direct result of our exceptional people!

As our new IT Support Specialist, you will add additional help desk support to all of Federal Heath including phone support, remote support, and hands-on computer and printer configurations.

IT Support Specialists troubleshoot and resolve technical issues, install and configure hardware
and software, assist in maintaining computer systems and network connectivity.

You'll provide technical assistance to support end-users assisting them with problems they encounter.

You'll manage several systems unique to the Jacksonville facility including:

setting-up new computers, monitors, docking stations, and printers
time-collection system in the manufacturing plant which requires additional support for related hand-held scanning devices, wireless access points and connectivity
phone system, security camera system, door scanning badge system, and time collection systems
Upcoming VoIP phone system will require physical device setups and configurations
ERP system support.

EXPERIENCE/SKILLS REQUIRED:
Good verbal and written communication skills
Ability to explain technical issues to non-technical employees
Self-motivated
Task oriented
Keyboarding/Typing speed of 60 wpm or higher
Strong analytical and problem-solving skills
College degree or coursework desired but not required.
Soft skills of empathy, adaptability, confidentiality, problem-solving/troubleshooting, and time management.
Min 2 years IT support experience

PHYSICAL REQUIREMENTS:
Ability to lift up to 50 lbs

LOCATION
This is a M-F job on location in Jacksonville, TX. This is NOT a remote role.

About the Company

Federal Heath

Manufactures turnkey sign identity solutions nationwide

Federal Heath provides turnkey sign identity and branding services nationwide, handling design, manufacturing, program management, installation, and ongoing maintenance. It offers end-to-end sign systems by coordinating concept to installation through a national network that covers design, manufacturing, project management, and field support. The company differentiates itself with a large national footprint and more than a century of experience, delivering a single-source, integrated approach for multi-site conversions or brand launches. Its goal is to deliver high value, quality, flexibility, and reliable on-time delivery that helps businesses connect with customers while saving time and money.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Hurst, TX
Founded: 1901

Recently Posted Jobs

Explore more opportunities at Federal Heath

See more jobs