Compensation Overview

Who We Are 

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients’ digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location and Flexibility

This role will operate out of our office in Vancouver, BC on Tuesdays, Wednesdays, and Thursdays with the flexibility to work remotely on Mondays and Fridays.

The Opportunity 

As a UX Researcher, you’ll impact our teams, clients, and company from idea conception to product launch. You’ll kick-off and lead research projects for our clients’ digital products across a variety of industries.

Responsibilities 

• You’ll build trust and credibility with clients through empathy and open communication
• Partner with clients to set research and business goals and resolve any conflicts to ensure the users’ best interest
• Collaborate with Product Strategists and Product Designers to design rigorous research methodologies while flexibly considering timeline and scope
• Identify important research questions and implement user-centred research methods that translate to digital features and design
• You’ll draw from a breadth of tools and approaches to investigate UX questions such as user interviews, surveys, ethnographic research, and usability tests
• You’ll balance quantitative and qualitative research methods to drive product direction and implementation
• Compile and present findings to stakeholders in a clear, actionable, and compelling way
• Advocate for research best practices with our clients and across the company

Qualifications 

• Experience conducting research with a focus on digital or UX 
• A strong foundation of research design and can maintain research integrity
• You’ve conducted mixed methods research and are comfortable using quantitative or qualitative research
• You’ve conducted research within the digital and/or mobile product space
• You have client management experience and can design research engagements around business needs
• You’ve selected appropriate research methodologies while considering timelines and constraints
• You’re comfortable designing and conducting interviews, surveys, ethnographic research, usability tests, competitive landscapes, secondary research (e.g. literature reviews), etc
• Ability to creatively target and recruit participants
• You can recognize patterns, disentangle confounding variables, and synthesize information
• Experience presenting complex ideas to clients and team members in a compelling and actionable way
• Fluency (written and verbal) in French is mandatory, to support specific client needs. 

Bonus Points

• Statistics training and/or experience 
• You have digital agency experience
• You’ve shipped products with features based on your research

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it’s important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.