T

Trilogy Health Services

Senior living, memory care, healthcare services

Director of Independent Living

Community Outreach & ProgramsUpdated on Nov 10
Full-timeEastgate, Columbus, OH, USAIn-person

About the Job

Requirements

  • A high school diploma or GED/HSE is required; an Associate degree is preferred.
  • Two or more years of experience in hospitality, customer service, event planning, senior living, resident engagement, or a related field is preferred.
  • Must maintain all licenses, certifications, and qualifications required to safely transport residents and operate campus vehicles in accordance with applicable state laws and regulations.

Responsibilities

  • Lead the development and execution of lifestyle, wellness, hospitality, and engagement programs that enhance resident satisfaction, independence, social connection, and overall quality of life.
  • Create and coordinate educational, recreational, cultural, wellness, volunteer, and special event programming that delivers a vibrant and engaging Independent Living experience.
  • Serve as the primary point of contact for residents and families, fostering strong relationships while identifying opportunities to improve services, satisfaction, and community engagement.
  • Oversee resident events, outings, transportation coordination, move-in experiences, orientation activities, and community integration initiatives.
  • Partner with dining, environmental services, maintenance, sales, and campus leadership teams to ensure exceptional service delivery and a seamless resident experience.
  • Manage resident communications, including newsletters, activity calendars, social media content, and promotional materials that showcase the Independent Living lifestyle.
  • Build and maintain relationships with volunteers, community organizations, guest presenters, and external partners to expand resident programming and engagement opportunities.
  • Champion resident rights, safety, privacy, and dignity while supporting quality improvement initiatives, regulatory compliance, customer service excellence, and continuous enhancement of the resident experience.

Desired Qualifications

  • An Associate degree is preferred.
  • Two or more years of experience in hospitality, customer service, event planning, senior living, resident engagement, or a related field is preferred.

About the Company

Trilogy Health Services

Senior living, memory care, healthcare services

Tr Trilogy Health Services operates senior living communities in the United States, offering assisted living, memory care, and post-acute healthcare. It focuses on personalized living experiences and activities that reflect residents’ interests, such as music, baking, gardening, and painting. Revenue comes from resident housing and care fees as well as billed healthcare services across long-term and post-acute stays. The company differentiates itself with the Trilogy SHIELD program, which emphasizes sanitation and illness prevention, and by investing in staff development to ensure high-quality care and a safe, supportive environment for both residents and employees.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$26M
Headquarters
Louisville, KY
Founded
1997

Recently Posted Jobs

Explore more opportunities at Trilogy Health Services

See more jobs