Guest Service Agent

Job Description

Position Summary 
The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Front Office Manager.

Job Posting Deadline 
Applications for this position will be accepted until November 22, 2026.

Essential Job Functions/Key Responsibilities
•    Pick up and deliver guests to various local locations as scheduled by the Front Desk
•    Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
•    Know about all daily hotel functions, locations, and times for appropriate guest direction
•    Maintain constant communication with Front Desk for itinerary changes and guest requests
•    Check inside and out of vehicles for cleanliness
•    Clean inside and outside of vehicles when needed
•    Check all essential fluids including oil and brake fluid and check the tire pressure
•    Report any problems with the vehicles to Front Office Manager
•    Follow baggage tagging procedures and ski storage procedures
•    Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
•    Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
•    Fill out vehicle maintenance checklists as directed
•    Report all accidents accurately filling out incident reports immediately
•    Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
•    Other duties as assigned

Qualifications

Education & Experience Requirements
•    Must be over 18 years of age
•    A valid driver’s license is required
•    One year of guest/ customer service skills preferred

Knowledge, Skills & Abilities
•    Knowledge of hotel fire and safety procedures and ability to assist in emergency and security procedures as directed by management
•    Knowledge of product or service (example retail product, food & beverage products)
•    Knowledge of company policies and procedures
•    Proficiency in communicating clearly both verbally and in writing to team members and customers
•    Ability to work in collaboration with others to achieve team goals
•    Assist in emergency and security procedures as directed by management
•    Ability to maintain the cleanliness of work area
•    Ability to engage with customers in a positive and helpful manner
•    Ability to always drive safely

Additional Information

Work Environment & Physical Demands
•    Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend
•    Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster

Compensation: N/A to 21 (USD) (HOURLY)