Full-Time
Product Manager
CallRail
201-500 employees
Call tracking and lead management platform
No salary listed
Atlanta, GA, USA
Hybrid
Requires in-office presence 2 days/week: Tuesdays and Thursdays in Atlanta office.
 Product (1) |
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- Three to five years of experience in Product Management, Web Experience, or a related role with a proven track record of driving conversion growth.
- Extensive experience collaborating with Engineering teams in an Agile environment, including managing backlogs, writing user stories, and facilitating sprint planning.
- Ability to take high-level quarterly goals and break them down into prioritized, technical work items.
- Hands-on experience with A/B testing methodologies and platforms (for example, Visual Website Optimizer, Optimizely, or similar).
- Working knowledge of HTML/CSS and a solid understanding of web architecture and site performance.
- Proficiency with Google Analytics (GA4) and Looker as well as experience validating Google Tag Manager implementations to ensure data integrity.
- Interest in emerging AI trends and tools, with an eye for how they can improve internal efficiency or the user journey.
- Experience with content management system platforms (for example Builder.io) and project management software (Jira and Asana).
- Strong written and verbal communication skills, with the ability to translate technical requirements and performance results for non-technical stakeholders.
- If you do not meet all the requirements listed, we still encourage you to apply; no job description is perfect, and we may have another opportunity that aligns with your skills and experience.
- Support the development and execution of the quarterly product roadmap, acting as the bridge between high-level vision and day-to-day execution to ensure Engineering partners have the clarity and prioritization needed to deliver against key business objectives.
- Partner with stakeholders to translate business objectives into clear requirements, user stories, and acceptance criteria; manage the backlog and sprint planning to ensure timely delivery of features.
- Lead end-to-end A/B testing initiatives to continuously improve site conversion, user experience, and overall performance.
- Proactively research and leverage emerging AI tools to automate internal workflows, personalize web experiences, and synthesize complex user data into actionable insights.
- Maintain site reliability and data integrity by supporting QA efforts for new features and validating that all tracking, tagging, and analytics are accurately implemented.
- Provide CMS support for website content updates as needed to keep the site current and optimized.
- Serve as a consistent point of contact for stakeholders and partners, communicating project timelines, progress, and performance results.
CallRail provides call tracking and lead management for small and medium-sized businesses by assigning unique phone numbers to different marketing campaigns, enabling measurement of which ads drive inbound calls. Its platform bundles call tracking, form tracking, conversation intelligence, and lead management in a subscription service; AI transcribes calls, analyzes keywords, and helps qualify leads, while integrating with marketing and CRM tools. It differentiates itself by focusing on SMBs with scalable pricing and native integrations, delivering end-to-end attribution and lead qualification in one system. Its goal is to help businesses understand which marketing efforts generate high-quality leads and convert them into customers to optimize campaigns and sales processes.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$149.9M
Headquarters
Atlanta, Georgia
Founded
2011
Simplify's Take
What believers are saying
- AI search platforms generate high-intent leads; CallRail captures growing ChatGPT-driven inquiries.
- Voice Assist Calendly integration eliminates 28% unanswered calls, boosting SMB conversion rates.
- Real estate vertical expansion via Yardi captures 62% after-hours renter leads competitors miss.
What critics are saying
- Google integrates call tracking natively into Ads, commoditizing CallRail's core attribution feature.
- HubSpot bundles Voice Assist natively into CRM, undercutting CallRail's pricing and differentiation.
- Open-source LLMs enable cheaper self-hosted alternatives, eroding conversation intelligence margins.
What makes CallRail unique
- ISO 42001 certification validates AI governance, setting industry standard for responsible AI practices.
- Real-time integrations with HubSpot, Yardi, Calendly enable 24/7 lead capture and qualification.
- LLM-specific attribution tracks ChatGPT, Perplexity, Gemini leads for emerging AI search channel.
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People at CallRail who can refer or advise you
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
Hybrid Work Options
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Catered lunch every Tuesday
Phone/Internet Stipend?
Home Office Stipend?
Designated bike storage
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -1%CallRail is first in its category to achieve ISO 42001 certification for responsible AI practices. Mar 17, 2026, 07:50 ET Independent audit validates CallRail's Artificial Intelligence Management System (AIMS), setting a new benchmark for transparency, risk management, and ethical AI oversight ATLANTA, March 17, 2026 /PRNewswire/ - CallRail, the AI-powered lead engagement platform, today announced the successful completion of ISO 42001 certification for its Voice AI (Voice Assist) product. CallRail is the first in its category to achieve this global standard for Artificial Intelligence Management Systems (AIMS), putting it among the top 0.2% of global companies for verified AI governance. As AI adoption accelerates, governance, transparency, ethics, and accountability have become mission-critical. By obtaining ISO 42001 certification, CallRail furthers its commitment to trust, providing independent validation that its AI systems are built, deployed, and monitored within a rigorous framework of ethical guardrails, continuous risk assessment, and operational oversight. While many providers claim AI safety, CallRail now offers third-party proof. "We aren't just participating in the AI revolution; we're defining how it should be managed," said Kurdeen Karim, Sr Director of IT and Infrastructure at CallRail. "This milestone proves our approach is disciplined and human-centric. By institutionalizing these 'safety rails' now, we are future-proofing our platform and enabling faster, safer innovation for our customers." Removing the "Black Box" from AI ISO 42001 is the first international standard specifically designed to govern AIMS. The certification required an extensive independent audit of CallRail's AI governance framework, validating that its processes meet strict global standards for risk management, data oversight, and lifecycle monitoring. By providing independent auditors full visibility into our AI's architecture, we offer a blueprint for how our models reach their conclusions. This ensures that every insight CallRail generates is rooted in ethical accountability, giving customers the confidence that their data is handled with integrity and that our models are built to be fair, explainable, and human-centered. Rather than focusing on a single product feature, the certification validates CallRail's company-wide AI governance framework, including: * Artificial Intelligence Management System (AIMS): A centralized structure governing how AI is designed, tested, deployed, and continuously monitored. * Systemic Risk and Impact Assessments: A repeatable process to evaluate models for potential bias, privacy risks, and unintended harm before deployment. * Data Governance and Traceability Controls: Strict oversight of data quality, sourcing, and security across model training and evaluation. * Human-in-the-Loop Oversight: Built-in mechanisms ensuring human accountability and intervention in AI decision-making processes. Together, these controls reduce "black box" concerns, giving customers full visibility into how AI-driven insights are generated. A Competitive Differentiator in a Volatile AI Landscape "There is no doubt that AI is unlocking powerful and even superhuman new capabilities and insights," said Marc Ginsberg, CEO of CallRail. "However, as AI becomes foundational to business growth, it must be managed responsibly and securely. Achieving ISO 42001 demonstrates that our customers can count on us, and our systems meet the highest global standards for transparency and accountability." ISO 42001 builds on CallRail's existing SOC 2 and HIPAA compliance, extending its legacy of trust into the AI era. About CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 225,000 businesses worldwide, CallRail's AI-powered solutions help businesses attribute each call, text, chat, and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. CallRail has grown from the G2 top-rated inbound call tracking solution to include Form Tracking, Conversation Intelligence(R), Premium Conversation Intelligence(TM), Convert Assist, and Voice Assist. CallRail's award-winning platform integrates with dozens of leading marketing and sales software, and offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. For more information, visit http://www.callrail.com. SOURCE CallRail
CallRail unveils real-time Yardi integration to help real estate teams stop losing leases. March 5, 2026 CallRail, the AI-powered lead engagement platform, today announced a two-way integration between its AI voice agent, Voice Assist, and Yardi, the leading property management software. This integration allows real estate businesses to provide 24/7 responses with up-to-the-minute context from Yardi to prospective renters without increasing staff workload. During live calls, Voice Assist pulls real-time property data from Yardi to handle availability and pricing inquiries, qualify prospective renters, and then sync call insights from CallRail back into Yardi. This seamless loop ensures that every lead is captured and documented without manual intervention. Capturing the "After 5pm" Renter In the competitive rental market, speed is the primary driver of conversion. Current industry data highlights a significant challenge for leasing teams: * 62% of renters search for apartments after 5 p.m. * 60% of prospects will move to a competitor if they don't receive a response within 24 hours. Key Benefits of the Integration The two-way communication between Voice Assist and Yardi means you never miss the opportunity to convert a high-intent lead. Key benefits include: For the Business: Increased Efficiency and Captured Revenue * 24/7 Lead Capture: Never miss an opportunity to convert, with a Voice Assistant that can answer callers' specific questions about properties even after hours or during peak volume. * Zero Manual Entry: Eliminate the "data double-entry" headache; lead information and attribution flow into Yardi automatically. * Operational Scale: Qualify leads and automate routine inquiries about pricing, availability, floor plans, amenities, and more, so your team can focus on tours, relationships, and closing leases. For the Leads: A Faster, Smarter Path to a New Home * Instant Gratification: Every Voice Assist response is powered by live Yardi data, so prospects get up-to-date availability and pricing without waiting. * Personalized Interactions: Returning leads have a seamless experience through AI that tailors the conversation based on prior inquiries, properties viewed, or past interactions. * Zero Friction: No more "we'll call you back tomorrow" - leads get the help they need the moment they decide to reach out. "We're making it easy to turn real estate calls into qualified leads," said CallRail Chief Product Officer Ryan Johnson. "This unique integration allows callers to get the answers they need, when they need them. Armed with real-time context, Voice Assist delivers accurate conversations and less operational burden for leasing teams." The Yardi integration is available today to CallRail's 225,000+ customers. For real estate businesses ready to scale their lead conversion, more information is available at www.callrail.com/integrations/yardi. About CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 225,000 businesses worldwide, CallRail's AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. CallRail has grown from the G2 top-rated inbound call tracking solution to include Form Tracking, Conversation Intelligence(R), Premium Conversation Intelligence(TM), Convert Assist and Voice Assist. CallRail's award-winning platform integrates with dozens of leading marketing and sales software, and offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. For more information, visit http://www.callrail.com.
CallRail has launched a two-way integration between its AI voice agent, Voice Assist, and Yardi property management software, enabling real estate teams to provide 24/7 responses to prospective renters with real-time property data. The integration allows Voice Assist to pull live information from Yardi during calls to handle availability and pricing enquiries, then sync call insights back into Yardi automatically. This eliminates manual data entry and ensures leads are captured outside business hours, addressing a critical challenge as 75% of apartment searches occur after 5pm and 78% of leads will move to competitors without a response within 24 hours. The integration is now available to CallRail's 225,000+ customers, offering automated lead qualification whilst allowing leasing teams to focus on property tours and closing deals.
CallRail's Voice Assist now includes Calendly integration for live appointment scheduling. Feb 04, 2026, 07:50 ET New custom integration streamlines the lead-to-appointment process with AI ATLANTA, Feb. 4, 2026 /PRNewswire/ - CallRail, the AI-powered lead engagement platform, today announced a powerful integration between its AI voice agent, Voice Assist, and Calendly, the world's leading scheduling automation platform. Small businesses can now convert high-intent callers into confirmed appointments 24/7, without a human ever picking up the phone. Inbound calls are the highest-intent touchpoint for service-driven businesses, yet 28% of business calls go unanswered, according to CallRail research. Many of these missed leads never call back. By seamlessly integrating Voice Assist and Calendly, businesses provide an always-on front line that answers inbound calls, qualifies leads, and books appointments in real time, even after hours or during peak rushes. "Every minute matters when a customer contacts your business," said CallRail Chief Product Officer Ryan Johnson. "This integration eliminates any extra steps after the phone call that often cost them leads. By booking appointments instantly, on the call businesses can deliver the fast, seamless experience customers expect." Historically, small businesses have struggled with manual follow-ups and friction-filled booking processes. This integration removes those hurdles by allowing the AI voice agent to: * Identify intent: Recognize when a caller wants to book an appointment. * Check real-time availability: Access connected Calendly calendars instantly. * Close the loop: The caller leaves the interaction with a confirmed appointment. "We're excited to partner with CallRail to help small businesses reduce friction and make the most of every customer interaction," said Calendly Chief Technology Officer Chirag Chheda. "It highlights the power of our platforms in helping shared customers turn interest into action through a seamless scheduling experience." Early users of Voice Assist reported a 44% increase in answered calls. Now amplified with Calendly's automated 24/7 booking feature, customers can further increase operational efficiency and conversion rates. The Calendly integration is available today to all of CallRail's 225,000+ customers. For businesses looking to scale their lead management without increasing their headcount, more information can be found at www.callrail.com/integrations/calendly. About CallRail CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 225,000 businesses worldwide, CallRail's AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. CallRail has grown from the G2 top-rated inbound call tracking solution to include Form Tracking, Conversation Intelligence(R), Premium Conversation Intelligence(TM), Convert Assist and Voice Assist. CallRail's award-winning platform integrates with dozens of leading marketing and sales software, and offers affiliate, agency, and technology partnership opportunities, helping businesses earn, grow, and build with CallRail. For more information, visit http://www.callrail.com. SOURCE CallRail
CallRail, an AI-powered lead engagement platform, has analysed nearly 20 million inbound leads to reveal how AI search tools are reshaping customer discovery. The research shows that 0.073% of inbound calls now originate from AI search platforms like ChatGPT, Perplexity, Gemini and Claude. ChatGPT leads with 90.1% of AI-driven enquiries, particularly in healthcare and automotive sectors. Perplexity generates nearly one in ten AI leads for travel and manufacturing, despite representing just 6.3% of total volume. Gemini accounts for 2.4% and shows strength in manufacturing and business services, whilst Claude, at 1.2%, has carved a niche in marketing agencies and estate agents. CallRail is the first platform to offer LLM-specific attribution, helping businesses understand which AI models drive customer enquiries. The company serves over 225,000 businesses worldwide.