Pharmacy Innovation Project Manager - Specialty Pharmacy

Job Description:

This position is responsible for delivering multiple concurrent, and sometimes accelerated, Pharmacy Innovation projects and programs with quality, to plan, and budget, and in support of department strategy. In addition, conducts operational process analysis, process improvement identification, program refinement and recommendations, and executes action plans. The incumbent, working in partnership with internal and external partners, is responsible for all aspects of the project from initiation to post-implementation monitoring and maintenance. This role includes supporting ideation, solutioning, resourcing, program delivery, monitoring, and stakeholder communication.

Essential Accountabilities:

Level I

• Plans, directs, and coordinates matrixed team(s) activities to manage and implement assigned and interrelated Pharmacy Innovation projects and programs through the innovation cycles of ideation, assessment, delivery, and refinement. Following the launch of the program to an operational stage, the project manager will support MOB-related projects and initiatives determined by leadership that are internal to Pharmacy Innovation functions but may also have broader corporate involvement.
• Plans, schedules, monitors, and reports on activities related to Pharmacy Innovation projects and process improvement initiatives. Process improvement and program refinement responsibilities include internal Pharmacy Innovation as well as process improvement for the cross-divisional interface between Pharmacy Innovation, LBS, PHE, customer service, IT, etc. May lead the project team(s) in determining customer requirements and translating requirements into operational plans. May also combine and assume other roles simultaneously such as product manager and user experience lead along with program manager responsibilities. Creates the Pharmacy Innovation project work plans and is responsible for their execution.
• May represent Pharmacy Innovation for project approval meetings, ensures appropriate prioritization of assigned projects (and provides guidance and support to justify critical nature of work).
• Tracks and keeps current, a log of the Pharmacy Innovation and Pharmacy Services pipeline initiatives and market developments. Assists pharmacy, sales and LBS leadership teams with conducting internal, market and competitive research.
• Acts independently to assess and monitor projects, including problem identification, developing potential solutions, implementing them, and evaluating outcomes involving various staff as needed. Responsible for troubleshooting and using all resources to find needed answers. This includes assessing when to elevate issues and doing so as needed.
• Educates and plans trainings for others throughout Pharmacy Services and other stakeholder functions, such as finance, IT, sales or governance committees regarding project processes and tools used. Writes and speaks fluently on all aspects of work. Communicates effectively with users/customers, colleagues, and all levels of management. Able to translate needs of users to technical staff as appropriate.
• Acts as lead and as contact, company-wide, for projects. Responsible for answering questions regarding project and education for project internally and externally.
• Responsible for the creation and deployment of monitoring reports of the Pharmacy Innovation project portfolio that does not fall into the Strategic Project Monitoring done by the EPMO.
• Responsible for enhancing communication channels within and outside Pharmacy Innovation for key Pharmacy Innovation priorities, project work, and other impact of Project Management work cross divisionally.
• Meets with management, sponsors, and project teams to review project scope/progress and resolve project issues.
• Establishes appropriate metrics for measuring key project criteria. Develops, proposes, and negotiates project proposals, quotations, and add-ons to leadership and the customer. May be responsible for preparing incoming management for transition from implementation to operating stage. Maintains currency on project management techniques through matrix relationships with various project management organizations (PMO) within the company for engagement with professional development opportunities. Maintains awareness of emerging technologies.
• Selects and applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed policies. Produces work plans according to required standards. Works with colleagues to produce/recommend/develop long-term plans.
• Fosters a positive environment of continuous process improvement. Constantly explores ways to increase efficiencies and productivity, reducing waste, reducing costs, and supporting the program’s value stream.
• Monitors and reports on the progress of the resolution of high impact problems according to established standards, including handling exceptions and scope change requests for appropriate decisions.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Level II (in addition to Level I Accountabilities)

• Represents leadership of supported areas in decision-making responsibilities, attendance at committees, meetings, and workgroups as it relates to the project.
• Matrix manages cross-functional teams in delivering solutions.
• Determines, monitors, and reviews all project economics to include project costs, operational budgets, staffing requirements, project resources, and project risk. Identifies and assembles the appropriate blend of talent and additional resources to meet project needs and requirements.
• Formulates contingency plans to address schedule revisions, manpower adjustments, fund allocations, and work requirements. Controls project requirements, scope, and change management issues.
• Coaches and counsels members of cross-functional teams to accomplish projects, meet established schedules, or resolve technical/operational issues.
• Responsible for managing multiple project teams. Guides and mentors project management implementation team and fosters positive attitudes among staff regarding quality and excellence of execution to ensure that delivered product meets department needs.
• Mentors and trains new staff within Pharmacy Innovation on Excellus methodology, processes, and current activities related to project management work.
• Contributes suggestions and works independently to implement changes to project management methodology and processes, including those that bring synergy to the innovation cycle; gains consensus amongst various groups to accept the changes.

Level III (in addition to Level II Accountabilities)

• Serves as a change leader, developing and implementing strategies that will benefit LBS and the Health Plan.
• Represents leadership of supported areas in all activity pertaining to related projects, including decision-making responsibilities, attendance at cross-divisional and regional leadership committees, leadership meetings and workgroups. May represent Pharmacy Innovation leadership externally.
• Works directly with senior management to determine impact of C-Suite work and proactively identify areas of risk and political exposure - creates preemptive plans and deploys to mitigate risk.

Minimum Qualifications:

NOTE:

We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels

• Bachelors degree in Computer Science, Information Technology, Business Administration, or relevant field.
• Minimum of five years demonstrated performance in healthcare administration, operational management, or other related area.
• Three years of Project Management experience.
• Demonstrated leadership skills.
• Demonstrated skills in developing and achieving project scope, costs, planning, and meeting project deliverables.
• Demonstrated skills in forming and fostering high performance, cross-functional teams.
• Highly Effective communicator.
• Demonstrated skills in quality principles, especially root cause analysis and problem solving.
• Very strong analytical and business process development skills.
• Strong organizational and multi-tasking skills.
• In-depth knowledge of application delivery, management structures, and reporting procedures.

Level II (in addition to Level I Qualifications)

• Five years Project Management experience
• Three years of experience managing cross-functional teams.
• Experience in drafting both internal and external communications to convey project findings and status.
• Demonstrated experience in multiple project methodologies - waterfall, agile, SDLC, etc.
• Experience coaching and mentoring on process improvement and project management.
• Ability to apply process improvements to matrixed environments.

Level III (in addition to Level II Qualifications)

• Eight years Project Management experience, or combination of 5-6 years Project Management experience, plus PMP/PMI or comparable certification.
• Five years of experience managing cross-functional teams.
• Demonstrated experience communicating with senior management in various formats, informal discussions, written reports, scheduled meetings, and executive level presentations.
• Experience training individuals and teams on process improvement and project management.
• Ability to apply process improvement to large systems and matrixed environments.

Physical Requirements:

• Ability to travel across the health plan service regions as needed.

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In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

E3: $ 62,400 - $106,929

E4: $ 65,346 - $117,622

E5: $71,880 - $129,384

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. 

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.