Operations Coordinator

Job Description

This is an onsite position at the NM Delnor Hospital campus without the option of hybrid or remote consideration.  The schedule for this position is Mondays, Wednesdays, and Fridays 08:00a-4:30p.

The Operations Coordinatorreflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Support and direct the offices front-line clerical, and financial staff.
• Manage patients schedules with templates and optimize patient care hours to enhance productivity.
• Oversee flow of patient information to and from collaborating administrative offices.
• Ensure that patient safety, dignity and confidentiality are maintained at all times.
• Utilize tools and resources to support staff and enhance efficiency.
• Identify technical needs of the practice and work with IT for resolution (phone, copiers, fax machines, PCs, etc.).
• Monitor daily activity to ensure compliance with procedures.
• Resolve complex situations involving patients, staff and customers: consults with manager for guidance as needed.
• Schedule patients and allocate resources across hours of operation to maximize patient access, safety and satisfaction, cost-savings, and operational efficiencies.
• Complete other duties as assigned.

Qualifications

Required:

• Bachelor's degree or, in lieu of degree, at least 5 years of work experience in an outpatient center.
• Minimum of three years of work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in an outpatient setting.
• Working knowledge of EPIC electronic medical record software, Microsoft Teams, Word and Excel.

Preferred:

• Experience with financial clearance center operations.
• Experience scheduling patients for outpatient infusion therapy.
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Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. 

Background Check 

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. 

Artificial Intelligence Disclosure 

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.  

Benefits 

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. 

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits  

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.  

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.  

Compensation: 25.75 to 37.33 (USD) (HOURLY)