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Samsonite

Global luggage brand selling lightweight bags

Zonal Manager

Retail Store ManagementPosted on Nov 11
Full-timeAntofagasta, ChileNo salary listedIn-person

About the Job

Requirements

  • Two years of experience in similar positions.
  • Intermediate proficiency with Microsoft Office.
  • User-level proficiency with SAP.

Responsibilities

  • Create a customer experience that accurately reflects the brand, build and maintain strong customer relationships, and drive sales through exceptional service.
  • Oversee and manage company-owned stores and points of sale across the assigned zone.
  • Administer and coordinate daily store operations and sales staff activities, ensuring the team promotes and sells products to strengthen the brand’s market image.
  • Ensure excellent customer service and compliance with the sales service protocol, including after-sales service.
  • Analyze business trends and implement plans to maximize sales and meet or exceed each store’s and point of sale’s targets and objectives in the assigned zone.
  • Define individual and store sales incentives and objectives, including conversion rate, average transaction value, and units per receipt.
  • Direct and supervise training and development for store and point-of-sale staff across the assigned zone.
  • Ensure compliance with legal and safety regulations to protect workers and prevent fines or labor contingencies.
  • Manage store schedules and monitor team attendance.
  • Recruit and maintain candidate networks, ensure hiring of a high-performing team, and maintain an active database of potential candidates.
  • Administer candidate hiring processes and ensure new hires are properly contracted.
  • Organize stores according to the Visual team’s guidelines and maintain displays as specified.
  • Manage and report key performance indicators for the assigned zone and ensure targets and sales objectives are met.
  • Supervise staff in maintaining the organization’s corporate image at points of sale and company-owned stores.
  • Distribute corporate uniforms and supervise their proper use.
  • Provide sales assistants and salespeople with induction and training on policies, procedures, products, and product features.
  • Prepare schedules for sales assistants and salespeople, monitor attendance, and report attendance matters to Human Resources.
  • Analyze and report to Human Resources on bonus payments for stores and department stores in the zone.
  • Periodically supervise points of sale and company-owned stores to ensure operations follow organizational guidelines.
  • Verify cleanliness and tidiness at points of sale and company-owned stores.
  • Supervise product condition, labeling, security tagging, and correct display at points of sale and company-owned stores.
  • Monitor sales performance periodically for the assigned zone.
  • Conduct weekly physical inventories at points of sale and compare organizational records with physical stock.
  • Receive merchandise and control inventory and shrinkage.
  • Schedule merchandise loads for the store and supervise deliveries in the assigned zone, informing points of sale of delivery dates.
  • Prepare reports for management describing issues and contingencies at points of sale along the assigned route.
  • Periodically review merchandise loads at points of sale and company-owned stores.
  • Ensure products are properly organized and stored in the stockroom.
  • Request cleaning supplies and office materials through the online portal in accordance with procedure.
  • Request point-of-purchase materials and shopping bags.
  • Inform, update, and supervise staff on promotions, discounts, sales, current point-of-purchase materials, and active marketing campaigns.
  • Report thefts and file the corresponding report according to protocol.
  • Coordinate and conduct the e-learning customer service protocol course for the entire team.
  • Enter delivery notes into the point-of-sale system and report merchandise discrepancies according to established procedures.
  • Plan and ensure that the team meets targets set by Commercial Management.
  • Track and record daily, weekly, and monthly sales by salesperson and business line across all stores and points of sale in the zone.
  • Ensure daily cash register opening, reconciliation, and closing are completed according to procedures.
  • Coordinate and control daily deposits of proceeds at the assigned financial institution for all locations under the role’s responsibility.
  • Send gift card sales information.
  • Promote a culture of identity and commitment to the company.
  • Supervise and control weekly attendance of temporary-service and contractor personnel working for the company.
  • Ensure temporary-service workers have signed contracts when they arrive at the point of sale and report irregularities.
  • Develop and train human resources for future challenges.
  • Complete the company-wide general checklist.
  • Ensure daily compliance with use of the Follow Up tool.
  • Ensure compliance with online sales and click-and-collect operations.

Desired Qualifications

  • Technical studies in Administration or a similar area.
  • SAP proficiency at user level.

About the Company

Samsonite

Global luggage brand selling lightweight bags

Samsonite is a global luggage brand that designs and sells a wide range of travel and personal accessories. Its products include suitcases, business bags, kids’ backpacks, casual bags, and related gear, all built to be lightweight, durable, and functional for travelers. The company emphasizes materials, construction, and design features such as strong shells, smooth wheels, secure zippers, and organized compartments to protect belongings and ease travel. Samsonite differentiates itself through extensive research and development, a history of industry firsts, and a strong global distribution network that includes direct sales, retail partners, and online channels. Its goal is to provide reliable, high-quality travel solutions that meet the needs of frequent travelers, business professionals, and families, maintaining leadership in the travel luggage market by continuing to innovate and improve user experience.

Company size
Not listed
Company stage
IPO
Headquarters
Luxembourg
Founded
1910

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