Lab Service Representative

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

HOURS:

7:00am - 5:00pm and 8:00am - 6:00pm

LOCATION:

4450 Leeds Place West, North Charleston, SC

Primary Function/General Purpose of Position  

Receives and relays telephone and fax information in an accurate, timely and professional manner. Returns telephone and fax inquiries in an accurate, timely and professional manner. Contacts practice representatives with problems encountered with specimens/lab orders for a quick resolution and follow-up. Assists with other laboratory clerical duties. 

Essential Job Functions  

• Must identify tests offered by the lab and those tested by a participating reference lab.  
• Must properly identify insurances and the tests that are to be distributed to participating labs. 
• Must identify practice locations and the physicians at those locations.  
• Must properly identify order problems and communicate with practices/physicians quickly for follow-up and resolution.  
• Performs computer functions (i.e. label reprint, report reprint, demographics, correction, add/delete test) as required in an accurate and timely manner. 
• Perform data entry functions as needed. 
• Behaves in a professional manner at all times.  
• Maintains a professional appearance at all times. 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. 

Licensing/Certification 

Education 

• High school diploma or equivalent. (required)  

Work Experience 

• Knowledge of medical laboratory terminology and protocols (required)  
• Data entry computer experience (prefferred) 

Training 

Language 

Patient Population  

The following must be included in all position descriptions that involve direct or indirect patient care.  This is a Joint Commission requirement.  Also, select the age of the patient population served:  

    X     Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. 

         Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​ 

         Neonates (0-4 weeks) 

         Infant (1-12 months) 

         Pediatrics (1-12 years) 

         Adolescents (13-17 years) 

         Adults (18-64 years) 

         Geriatrics (65 years and older) 

         Not applicable to this position 

Working Conditions/Physical Requirements  

Works in a fast paced, well lighted, comfort controlled office. Interaction with physicians, staff, public, which may be constant and interruptive. High traffic area in a close work environment. Work may be stressful at times. Potential exposure to communicable diseases, toxic substances and other conditions common to a clinic or laboratory environment. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Frequent walking, sitting, bending and standing required for extended periods of time. Lifts and carries items weighting up to twenty-five pounds.                                                      

Skills 

Hard/Tech/Clinical Skills: 

• Maintains knowledge of and complies with established policies and procedures (includes OSHA-Blood borne Pathogen Standard, OSHA-Hazardous Chemical Communication Standard, and Clinical Laboratory Improvement Act).  
• Assures a clean and safe business office, including treatment rooms, kitchen and restroom.  

Soft/Interpersonal Skills: 

• Must maintain strict confidentiality of work related information. 
• Must have strong interpersonal and communication skills. 

Roper St. Francis Healthcare is an equal opportunity employer. 

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Phlebotomy - RSFPP

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].