Davies North America

Global insurance professional services and tech

Legal Claims Handler - Healthcare

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

Experience within a legal, claims handling, or insurance environment is essential.
Previous exposure to healthcare, clinical negligence, personal injury, or insurance claims is advantageous.
Alternatively, an appropriate legal qualification combined with relevant experience will be considered.
Strong organisational skills and the ability to prioritise a busy and varied workload are required.
Excellent communication and stakeholder management skills are required.
Experience negotiating with third parties and obtaining information to progress claims is required.
Ability to work effectively to deadlines in a fast-paced environment is required.
Strong attention to detail and analytical capability are required.
IT proficiency and experience using claims or case management systems are required.
Confidence handling enquiries from insurers, brokers, clients, and other stakeholders is required.

Responsibilities

Manage a caseload of aesthetic treatment claims alongside healthcare litigation and pre-litigation matters valued up to £50,000, under supervision.
Manage healthcare and aesthetic treatment claims from instruction through to resolution.
Liaise with clients, insurers, courts, counsel, experts, witnesses, and other parties.
Draft court documentation, correspondence, and witness statements.
File and serve court documents in accordance with procedural requirements.
Obtain and review medical records, evidence, and supporting documentation.
Progress claims through effective investigation and negotiation.
Chase outstanding instructions and ensure key deadlines are met.
Prepare hearing and trial bundles.
Instruct counsel and assist with litigation strategy where required.
Maintain accurate case records and update the case management system.
Support senior file handlers with complex healthcare litigation matters.
Ensure compliance with regulatory and professional conduct requirements.

Desired Qualifications

Previous exposure to healthcare, clinical negligence, personal injury, or insurance claims is advantageous.

This is an excellent opportunity to join Keoghs' well respected Healthcare Division, developing specialist expertise in healthcare and clinical negligence claims on behalf of insurers, healthcare providers and private medical organisations.

Working within a supportive and collaborative team, you will manage, under supervision, a caseload of aesthetic treatment claims alongside a variety of healthcare litigation and pre-litigation matters valued up to £50,000. You'll receive ongoing mentoring, technical guidance and structured development to support your progression within healthcare litigation.

The role offers exposure to the full lifecycle of defendant healthcare claims, from initial instruction through to resolution, including litigated matters. As your experience grows, you'll take increasing responsibility for handling cases and delivering practical, commercially focused solutions for clients.

This position is ideally suited to someone with claims handling or legal experience who is looking to build a career in healthcare litigation, or a junior litigator seeking to broaden their experience within defendant clinical negligence and healthcare claims.

The successful candidate will demonstrate strong analytical and organisational skills, excellent attention to detail, and the ability to manage a varied caseload while delivering clear, practical advice under appropriate supervision.

Managing healthcare and aesthetic treatment claims from instruction through to resolution
Liaising with clients, insurers, courts, counsel, experts, witnesses and other parties
Drafting court documentation, correspondence and witness statements
Filing and serving court documents in accordance with procedural requirements
Obtaining and reviewing medical records, evidence and supporting documentation
Progressing claims through effective investigation and negotiation
Chasing outstanding instructions and ensuring key deadlines are met
Preparing hearing and trial bundles
Instructing counsel and assisting with litigation strategy where required
Maintaining accurate case records and updating the case management system
Supporting senior file handlers with complex healthcare litigation matters
Ensuring compliance with regulatory and professional conduct requirements

Experience within a legal, claims handling or insurance environment is essential
Previous exposure to healthcare, clinical negligence, personal injury or insurance claims would be advantageous
Alternatively, an appropriate legal qualification combined with relevant experience will be considered
Strong organisational skills with the ability to prioritise a busy and varied workload
Excellent communication and stakeholder management skills
Experience negotiating with third parties and obtaining information to progress claims
Ability to work effectively to deadlines in a fast-paced environment
Strong attention to detail and analytical capability
IT proficient, with experience using claims or case management systems
Confident handling enquiries from insurers, brokers, clients and other stakeholders

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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