Full-Time

Support Analyst

Latin America

Posted on 9/6/2024

Placer Labs

Placer Labs

501-1,000 employees

Location analytics and customer behavior insights

Data & Analytics
Enterprise Software

Compensation Overview

$10 - $12Hourly

Entry, Junior

Remote in USA

Fully remote.

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Salesforce
Requirements
  • At least one year of experience in level 1 technical support or a 4-year college degree.
  • Excellent English language proficiency in both written and verbal communication.
  • Strong interpersonal and communication skills for collaboration with diverse groups.
  • Exceptional critical and independent thinking skills for problem-solving.
  • Proficient at solving moderately complex issues independently and escalating when needed.
  • Adaptability in a flexible and dynamic work environment.
  • Skillful in task prioritization.
  • Excellent aptitude for following instructions.
  • Attentive to detail.
  • Excellent listening skills and the ability to ask appropriate probing questions for comprehensive customer support.
  • Empathy and a strong commitment to delivering exceptional customer experiences.
Responsibilities
  • Be the main point of contact for Placer platform inquiries from internal and external customers using Salesforce and Slack.
  • Proactively handle incoming tickets, responding promptly to customer queries, and escalating unresolved issues to the appropriate teams.
  • Research and gather information to understand customer issues and process tickets efficiently.
  • Stay updated with the Placer Analytics Platform and become a product specialist to deliver excellent customer support.
  • Use technical knowledge and critical thinking skills to troubleshoot and respond to customers quickly and accurately.
  • Collaborate with our global support team, promoting teamwork and knowledge sharing.
  • Support Sales and Customer Success Managers to provide assistance and resources related to platform functionality, ensuring customer success and customer satisfaction.
  • Provide clear instructions for customers to resolve platform-related tasks independently.
  • Take ownership of investigating and resolving platform issues reported by customers.
  • Keep management informed about ongoing tasks and projects to maintain transparency and keep stakeholders informed.

Placer Labs provides businesses with insights into the performance of their physical properties through location analytics and customer behavior intelligence. Their technology collects and analyzes data on customer visit trends, market landscape, and demographic details. This helps clients, including retailers and property managers, understand how their properties are performing, compare against competitors, and identify investment opportunities. Placer Labs also aids in optimizing marketing efforts by analyzing the effectiveness of initiatives and suggesting strategies to attract the right customers. Additionally, they assist businesses in finding ideal locations for new stores or restaurants. Unlike competitors, Placer Labs focuses on delivering accurate, actionable data that helps clients gain a competitive edge in the market. The company's goal is to empower businesses with real-world data to enhance their strategies and monitor their success in real-time.

Company Stage

Late Stage VC

Total Funding

$292.8M

Headquarters

Los Altos, California

Founded

2018

Growth & Insights
Headcount

6 month growth

7%

1 year growth

26%

2 year growth

55%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for location analytics boosts Placer.ai's market potential in retail sectors.
  • Shift to in-person work increases need for Placer.ai's urban foot traffic analytics.
  • Placer.ai ranked 160th in Deloitte Technology Fast 500, showcasing rapid growth.

What critics are saying

  • Emerging location analytics startups pose a threat to Placer.ai's market share.
  • Privacy regulations like CCPA may increase compliance costs for Placer.ai.
  • Economic downturns could reduce demand for Placer.ai's analytics services.

What makes Placer Labs unique

  • Placer.ai offers real-time insights into physical property performance and customer behavior.
  • The platform serves diverse sectors, including retail, real estate, and economic development.
  • Proprietary technology analyzes customer visit trends and demographic details for competitive benchmarking.

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