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Full-Time

Support Analyst

Latin America

Confirmed live in the last 24 hours

Placer Labs

Placer Labs

501-1,000 employees

Location analytics and customer behavior insights

Data & Analytics
Consulting

Compensation Overview

$10 - $12Hourly

Entry, Junior

Remote in USA

Fully remote.

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Salesforce
Requirements
  • At least one year of experience in level 1 technical support or a 4-year college degree.
  • Excellent English language proficiency in both written and verbal communication.
  • Strong interpersonal and communication skills for collaboration with diverse groups.
  • Exceptional critical and independent thinking skills for problem-solving.
  • Proficient at solving moderately complex issues independently and escalating when needed.
  • Adaptability in a flexible and dynamic work environment.
  • Skillful in task prioritization.
  • Excellent aptitude for following instructions.
  • Attentive to detail.
  • Excellent listening skills and the ability to ask appropriate probing questions for comprehensive customer support.
  • Empathy and a strong commitment to delivering exceptional customer experiences.
Responsibilities
  • Be the main point of contact for Placer platform inquiries from internal and external customers using Salesforce and Slack.
  • Proactively handle incoming tickets, responding promptly to customer queries, and escalating unresolved issues to the appropriate teams.
  • Research and gather information to understand customer issues and process tickets efficiently.
  • Stay updated with the Placer Analytics Platform and become a product specialist to deliver excellent customer support.
  • Use technical knowledge and critical thinking skills to troubleshoot and respond to customers quickly and accurately.
  • Collaborate with our global support team, promoting teamwork and knowledge sharing.
  • Support Sales and Customer Success Managers to provide assistance and resources related to platform functionality, ensuring customer success and customer satisfaction.
  • Provide clear instructions for customers to resolve platform-related tasks independently.
  • Take ownership of investigating and resolving platform issues reported by customers.
  • Keep management informed about ongoing tasks and projects to maintain transparency and keep stakeholders informed.

Placer.ai offers businesses insights into the performance of their physical properties through location analytics and customer behavior intelligence. Their technology analyzes data on customer visit trends and demographics, helping clients understand property performance, benchmark against competitors, and identify investment opportunities. Placer.ai stands out by providing accurate, actionable data that empowers clients to optimize their marketing efforts and select ideal locations for new stores. The company's goal is to enable businesses to enhance their strategies and monitor success in real-time.

Company Stage

Series C

Total Funding

$298.4M

Headquarters

Los Altos, California

Founded

2018

Growth & Insights
Headcount

6 month growth

6%

1 year growth

27%

2 year growth

57%
Simplify Jobs

Simplify's Take

What believers are saying

  • The partnership with TapClicks enhances Placer.ai's platform by integrating comprehensive marketing analytics, broadening its appeal to marketers.
  • Placer.ai's data-driven insights have proven valuable in high-stakes scenarios, such as analyzing the impact of California's minimum wage hike on fast-food foot traffic.
  • The company's technology is recognized for its accuracy and utility, as evidenced by its use in high-profile retail acquisitions and performance assessments.

What critics are saying

  • The reliance on proprietary technology means that any significant data inaccuracies or system failures could severely impact client trust and satisfaction.
  • The competitive landscape in location analytics is intensifying, with new entrants potentially eroding Placer.ai's market share.

What makes Placer Labs unique

  • Placer.ai's proprietary technology offers real-time insights into customer visit trends and demographic details, setting it apart from competitors who may rely on less timely data.
  • The company's focus on actionable insights for optimizing physical properties and marketing efforts provides a unique value proposition in the location analytics market.
  • Placer.ai's ability to benchmark against competition and identify high-potential investment opportunities gives clients a competitive edge in their respective industries.