Full-Time

Senior Human Resources Business Partner

Posted on 5/11/2026

TSC

TSC

201-500 employees

Global CX agency building customer journeys

No salary listed

Huntsville, AL, USA

Hybrid

On-site as needed at Huntsville, AL; some remote work available.

Category
People & HR (1)
Required Skills
Workday HRIS
Human Resources Information System (HRIS)
Data Analysis
Requirements
  • Bachelor’s degree in human resources, business, or a related field plus 8 or more years of progressive HR experience as a full-function HR Generalist or HR Business Partner
  • Demonstrated knowledge of federal and state employment laws, including but not limited to Title VII, Civil Rights Act of 1991, ADA, ADEA, FMLA, FLSA, SCA, and PDA
  • Proven ability to coach and advise leaders on employee relations, performance concerns, and sensitive employee issues with diplomacy and discretion
  • Experience conducting effective, confidential investigations into alleged misconduct, policy violations, and/or performance issues and recommending appropriate action based on findings
  • Demonstrated ability to resolve employee-related challenges and serve as a trusted advisor to managers and stakeholders
  • Strong communication skills with the ability to effectively partner across all levels of the organization and with diverse groups
  • Strong analytical skills with the ability to collect, interpret, and present data to support employee and business decisions
  • Proven ability to protect employee data and maintain compliance with HIPAA requirements
  • Demonstrated ability to operate effectively in ambiguous situations and solve problems when guidance is limited, or precedent does not exist
  • Technical aptitude and professional curiosity to leverage HR technology to streamline HR functions and improve efficiency
  • Experience supporting and/or administering compensation-related activities such as salary equity audits, pay band reviews, and training for managers/employees
  • On-site work at TSC’s Huntsville, AL facility with remote work available at other times
  • Preferred: Workday as an HCM system experience
  • Preferred: Professional certification in Human Resources (e.g., SHRM-CP/SHRM-SCP, PHR/SPHR)
Responsibilities
  • Provide clear and effective communication of HR policies and procedures to employees and managers
  • Serve as a trusted advisor to managers and employees, offering guidance on HR-related matters and ensuring compliance with company policies
  • Research and resolve employee-related issues, ensuring solutions align with policies and procedures
  • Conduct and/or support investigations into alleged misconduct or performance concerns, engaging appropriate stakeholders and recommending courses of action
  • Ensure accurate and timely updates in the HRIS system
  • Develop and maintain HR metrics and reporting to monitor trends and support decision-making
  • Coach and counsel managers on employee-related matters, escalating complex issues to HR leadership as appropriate
  • Support HR audits and compliance efforts, including FLSA, SCA, DCAA, and OFCCP requirements
  • Maintain thorough documentation of employee counseling and corrective actions in accordance with company policies
  • Facilitate performance management and review cycles, including: Training managers on effective performance reviews and ratings; Ensuring timely completion of reviews and escalating exceptions as needed; Analyzing trends and identifying areas of concern using data insights
  • Partner with leadership to identify employee development needs and ensure training records, licenses, and required hours are tracked and renewed as needed
  • Maintain working knowledge of company benefits and compensation programs, supporting employee and manager inquiries
  • Support compensation-related activities such as salary equity audits and pay band reviews
  • Collect and analyze employee data to monitor trends in attrition, engagement, and satisfaction, recommending actions based on findings
  • Partner with leadership to identify high-potential employees, succession candidates, and related development needs

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Zaion partnership boosts AI voice automation for enterprise clients.
  • Serves blue-chip clients like BNP Paribas, Nestlé, and Orange.
  • Sitel Group membership accesses 75,000-person global CX platform.

What critics are saying

  • Foundever rebrand erases TSC identity in 3-6 months.
  • Qualtrics XM3 automates journey mapping 40% faster by March 2026.
  • GPT-5 no-code tools capture 30% market by February 2026.

What makes TSC unique

  • TSC excels in chatbot deployments for Parc Astérix and Ramsay Santé.
  • TSC partners with Zaion for AI callbots serving Accor and Citroën.
  • TSC leads in Social Media Intelligence and Visual IVR expertise.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement