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Unicity Care Management

Senior Living Advisor

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeCranford, NJ, USA

About the Job

Requirements

  • Minimum 3–5 years of experience working with older adults in senior living, care management, hospital discharge planning, home care, or related geriatric services.
  • Strong knowledge of local senior living options, including independent living, assisted living, memory care, continuing care retirement communities, and skilled nursing, as well as in-home support resources in northern and central New Jersey.
  • Ability to perform comprehensive assessments, formulate care recommendations, and communicate complex information clearly to families under stress.
  • Ability to build trust quickly, manage sensitive family dynamics, and maintain professional boundaries.
  • High level of organization and follow-through, with comfort managing multiple cases, timelines, and stakeholders simultaneously.
  • Proficiency with electronic documentation and Microsoft 365.
  • Valid driver’s license, reliable personal vehicle, and ability to travel to client homes, facilities, and provider offices within the service area.

Responsibilities

  • Conduct comprehensive assessments of clients’ medical, functional, cognitive, psychosocial, and environmental needs, including safety and support systems.
  • Develop individualized care and senior living plans that may include in-home services, assisted living, memory care, skilled nursing, or hybrid arrangements, with clear rationales and priorities.
  • Educate clients and families on the continuum of senior care options, levels of care, eligibility criteria, and typical costs, helping them understand trade-offs and timelines.
  • Coordinate and facilitate senior living placement, including identifying appropriate communities, arranging tours, supporting applications, and guiding move-in and transition planning.
  • Collaborate with company nurses, social workers, and external providers to align recommendations with clinical assessments and ongoing care management plans.
  • Serve as the primary point of contact and advocate for assigned clients and families, maintaining regular communication, providing updates, and helping resolve issues or crises as they arise.
  • Attend care conferences, provider meetings, and family meetings as needed to represent the client’s best interests and ensure clarity around care plans and senior living strategies.
  • Monitor client status and placement outcomes after a move and, in collaboration with care managers, recommend adjustments to services or setting when risks, needs, or goals change.
  • Maintain accurate, timely documentation of assessments, recommendations, communications, and outcomes in care management systems in accordance with internal policies and regulatory standards.
  • Build and maintain a vetted network of senior living communities and related resources, including home care agencies, elder law, and benefits advisors, while upholding the non-commissioned, objective advisor standard.

Desired Qualifications

  • Experience with care management or customer relationship management platforms is a plus.

About the Company

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