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Novant Health

Integrated health network with care facilities

Clinical Development & Support Specialist 1

Corporate & Technical TrainingUpdated on Nov 10
Full-timeCharlotte, NC, USANo salary listedIn-person

About the Job

Requirements

  • An associate degree is required.
  • An Associate Degree in Nursing (ADN) is required.
  • At least two years of clinical experience in the healthcare industry are required.
  • Current registered nurse (RN) licensure in the appropriate state is required.
  • The ability to handle multiple tasks simultaneously is required.
  • Strong attention to detail is required.
  • The ability to communicate effectively, both verbally and in writing, with technical teams, managers, and end users is required.
  • Problem-solving skills are required.
  • The ability to develop creative solutions to complex problems is required.
  • Strong organizational skills are required.
  • An understanding of computer system capabilities for addressing process requirements is required.

Responsibilities

  • Assist providers with optimization and improvement strategies for practice workflows, projects, and initiatives, including those related to Dimensions Ambulatory EHR.
  • Provide field support for provider education, new organizational initiatives, and improvements to the provider experience.
  • Collaborate with NHmg practices and corporate departments, especially IT and Dimensions Training and Education, at all levels.
  • Identify and support best practices, safety, and compliance to maximize the patient experience.
  • Deliver structured onboarding for new providers and customize training based on specialty, workflows, and provider experience level.
  • Develop educational materials, including tip sheets, videos, and quick start guides, in collaboration with training and instructional design teams.
  • Provide rapid, high-quality support via email, Teams chat, phone, virtual sessions, and in-person sessions.
  • Support system-wide initiatives, including Growth & Integration efforts, go-lives, workflow redesign and optimization projects, and system upgrades and enhancements.
  • Support providers in using the EHR efficiently to improve patient care delivery, reduce administrative burden, and enhance work-life balance.
  • Contribute to initiatives aimed at reducing provider burnout and improving satisfaction.

Desired Qualifications

  • A bachelor's degree is preferred.
  • A Bachelor of Science in Nursing (BSN) is preferred.
  • At least two years of ambulatory electronic medical record (EMR) experience is preferred.
  • Basic Life Support (BLS) Healthcare Provider certification is preferred.
  • Working knowledge of Epic Practice Management (PM) and EHR is preferred.
  • Experience working with providers is preferred.

About the Company

Novant Health

Integrated health network with care facilities

Novant Health operates an integrated healthcare network with hospitals, clinics, urgent care, imaging and pharmacy services across North Carolina and South Carolina. Its care model connects facilities and clinicians to provide a coordinated continuum of care, from primary and specialty services to outpatient and virtual visits. The network sets itself apart through its scale as an integrated system, a strong safety and quality focus, and active use of clinical trials and innovative care delivery; it also emphasizes community benefits and a large virtual care platform. Its goal is to improve community health by expanding access to safe, high-quality care and advancing health outcomes through research, innovation in care delivery, and value-based partnerships.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Charlotte, NC
Founded
1997

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