Staff Technical Account Manager - Optimization

D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.

You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers. 

At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.

About the role

D-Wave is seeking a Staff Technical Account Manager (TAM) with strong Optimization knowledge to lead technical engagements with North American customers and support the integration and deployment of our quantum computing solutions. In this client-facing advisory role, you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and business development teams to ensure customer needs are met and value is delivered. 

What you'll do

• Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly 

• Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders 

• Deliver technical presentations at large events such as conferences, webinars, and seminars 

• Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events 

• Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI 

• Build and maintain long-term technical relationships with customer teams across the project lifecycle 

• Identify and recommend new projects that can leverage the D-Wave’s solutions 

• Serve as a technical resource on quantum optimization, industry trends, and competitive positioning 

• Convey customer requirements to internal product and development teams, advocating for client needs 

• Communicate complex technical information clearly and effectively across multiple platforms and audiences 

• Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance 

• Support the identification of professional service opportunities through discovery meetings with customers and prospects, and collaborate with the professional services team

• Provide technical support to customer’s project through Advisory Service

• Expect 30%–50% travel to conferences, client meetings, training sessions, and sales events

About You

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus 

• 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for clients.
• Strong foundation in Optimization (as it relates to Operations Research), algorithms, or applied mathematics 
• Familiarity with Operations Research techniques and tools (highly desired) 

• 2+ years of hands-on Python programming experience in an enterprise environment 

• Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required

• Experience with tools and platforms such as, GitHub, and REST APIs

• Proven ability to communicate technical content to both technical and non-technical stakeholders

• Experience with project areas in logistics, scheduling, resource allocation, or other similar focus preferred

• Quantum computing experience is a plus, but not required 

• AI/LLM experience is a plus, but not required

• Project management experience is a plus, but not required

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) . The final offer is determined by your proficiencies within this level.  

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on D-Wave Careers site using our applicant system. Note: We do not use text messaging or third-party messaging apps to communicate with applicants and will never ask for fees or financial commitment, so please exercise caution if you are approached in this way. Authentic communications will come from an @dwavesys.com email.

For more information, please read our full Statement Regarding Job Recruiting Fraud Scams.