Operations Support Executive

Job Description

Job Summary
The role is responsible for the day-to-day operations of the data centre, ensuring smooth execution and continuous availability of services. The operator will oversee facilities, monitor system health, manage batch jobs and backups, and coordinate with vendors and contractors. The position includes responding to incidents, providing first-level escalation, and ensuring compliance with ITIL processes and safety standards.

Responsibilities | CORE

• Oversee building and data centre facilities and maintain operational records
• Administer preventative maintenance programs to ensure equipment readiness
• Maintain documentation of facilities and equipment maintenance activities
• Prepare monthly SLA reports for equipment uptime, power usage, and temperature
• Respond to emergencies and participate in 24×7 standby duties
• Schedule and track servicing jobs and vendor management activities
• Act as first-level escalation point for onsite operational incidents
• Ensure ITIL compliance in incident, problem, and change management processes
• Implement safety, security, and customer support policies and procedures
• Coordinate and inspect work completed by contractors and vendors
• Monitor system alerts and backups using tools such as Nagios, SolarWinds, and NetBackup
• Process and monitor batch jobs and backup operations as per work instructions
• Manage tape media for onsite and offsite storage
• Generate daily reports on server, network monitoring, and backup status
• Perform server health checks, start-up, shutdown, and reboot tasks
• Provide data for incident reports and liaise with users on operational matters
• Assist in troubleshooting reported issues and enforce security access authorizations
• Participate in disaster recovery exercises

Qualifications

Essential Qualifications

• Diploma or Degree in Computer Science, IT, or related discipline
• Knowledge of ITIL processes for incident, problem, and change management
• Familiarity with monitoring and backup tools (Nagios, SolarWinds, NetBackup)
• Hands-on experience in batch job processing, server checks, and system operations

Preferred Attributes

• Strong analytical and troubleshooting skills
• Good teamwork, communication, and interpersonal skills
• Customer-oriented and proactive mindset
• Ability to handle emergencies and work in 24×7 standby roles
• Ability to work on 12hrs rotating shift (Day (8am - 8pm) and Night shift (8pm - 8am)
• Comfortable with being deployed anyway within Singapore 
• Comfortable to travel to multiple data center sites within Singapore

Professional and/or Technical Certifications

• ITIL certification (advantageous)

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].