CSN Collision

Car collision repair network in Canada

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeSchaumburg, IL, USANo salary listedIn-person

About the Job

Requirements

Proven experience in a customer service role, preferably in the automotive or collision repair industry.
Strong communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency with computer systems and software, including scheduling and claims management tools.
Ability to work effectively both independently and as part of a team.
Attention to detail and commitment to accuracy.
A valid driver's license is an asset.
Ability to remain calm and professional in high-pressure situations.

Responsibilities

Greet customers and maintain positive rapport throughout the repair process.
Answer incoming phone calls, respond to emails, and handle inquiries professionally.
Coordinate repair appointments, vehicle drop-offs, and pickups.
Communicate with insurance companies to verify coverage and deductibles, and process claims.
Manage rental car arrangements, including scheduling and returns.
Process customer payments accurately and maintain detailed records.
Update customers regularly on the status of their vehicle repairs.
Assist in resolving customer concerns and escalate issues when necessary.
Maintain organized documentation and update relevant management systems.

Customer Service Representative(CSR)

CSN Collision · Schaumburg, United States · — · Posted 2026-09-14

Workplace: on_site

Description

About CSN Collision

CSN Collision is a leading collision repair company with over 230 locations nationwide, dedicated to providing top-notch customer service and quality vehicle repairs. We are committed to ensuring every customer feels valued and confident in our services.

Role Overview:

We are seeking a dedicated and customer-oriented Customer Service Representative (CSR) to join our team. The CSR will serve as the primary point of contact for customers, managing communication throughout the repair process, coordinating with insurance companies, and ensuring an exceptional customer experience. The successful candidate will handle scheduling, payment processing, and provide timely updates to customers and internal teams.

Key Responsibilities:

Greet customers warmly and maintain positive rapport throughout the repair process.
Answer incoming phone calls, respond to emails, and handle inquiries professionally.
Coordinate repair appointments, vehicle drop-offs, and pickups efficiently.
Communicate with insurance companies to verify coverage, deductibles, and process claims.
Manage rental car arrangements, including scheduling and returns.
Process customer payments accurately and maintain detailed records.
Update customers regularly on the status of their vehicle repairs.
Assist in resolving customer concerns and escalate issues when necessary.
Maintain organized documentation and update relevant management systems.

Requirements

Proven experience in a customer service role, preferably in automotive or collision repair industry.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency with computer systems and software, including scheduling and claims management tools.
Ability to work effectively both independently and as part of a team.
Detail-oriented with a commitment to accuracy.
Valid driver’s license is an asset.
Ability to remain calm and professional in high-pressure situations.

Benefits

Competitive pay
Benefits
Hours of Operation: Monday - Friday 8:00 am - 5:00 pm

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Apply at CSN Collision

About the Company

CSN Collision

Car collision repair network in Canada

CSN Collision repairs vehicles across Canada, handling more than 200,000 vehicles a year through a network of over 200 collision centres. Vehicles are fixed at CSN centres by trained technicians using standardized repair methods to restore structure, paint, and finish so the car returns to a like‑new state. The company differentiates itself with its large national footprint and consistent, scalable high‑volume repair processes. Its goal is to lead the Canadian collision‑repair market by delivering reliable, high‑quality repairs that restore customers’ confidence on the road.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Canada
Founded: 2002

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