Learning Deployment Specialist - GDS Talent Services

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role Title: Learning Deployment Specialist

Role objectives and key accountabilities:

Exciting opportunity to join the Talent Services function as a learning specialist. You will be responsible for the deployment of courses and learning based projects across Talent Development. The role includes managing the end-to-end deployment process, supporting learning budgets and monitoring compliance and attendance. Providing oversight of learning administration activities working alongside Senior Learning Associates and Learning Program Manager’s depending on portfolio.

Your key responsibilities:

LEARNING / PROJECT DEPLOYMENT

• Build initial course scheduling offering schedule for review
• Submit requests to Schedule Offerings and to publish content in SuccessFactors
• Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including:
• Monitoring of participant nominations working alongside Deployment Administration team
• Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations from different areas of the business.
• First point of contact for queries from the Talent Development in relation to the courses assigned, in addition to ongoing management of mailboxes and referrals from Deployment Administration team
• Prepare facilitators for delivery of Learning courses (logistics) and support in the management of facilitators
• Provide oversight of Learning deployment administration activities, taking responsibility for the detailed review of work performed by the Deployment Administration team assigned.
• Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
• Support the hosting and production of online modules, webcasts and virtual learning projects.  Advise on best practice, for example interactivity during virtual classroom sessions.
• vILT producer role where vILT team can’t support
• Learning on-site support (as required)
• Realise operational excellence through maintaining thorough understanding of, and adherence to, the Learning Deployment Operating Model
• Ideas generation and rollout of networking elements within virtual learning programmes
• Venue booking, accommodation booking for residential courses and ongoing management
• Ensure CE credits awarded to Learning participants and instructors where applicable
• Supporting on projects across the Learning and/or Leadership Development TD team(s) as required

STAKEHOLDER RELATIONSHIPS

• Build and maintain close working relationships with onshore and offshore colleagues.
  • Build and maintain close working relationships with Deployment Administration team (where relevant). Coach and support the Deployment Administration team to increase their knowledge, skills and competence within their role along with their understanding of the region, by providing transparent and supportive feedback.
  • Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment.  Stakeholders may include Deployment Admininistration team, Portfolio Managers, Senior Learning Associates, Learning Associates, Enablement team, Service Line Talent Development Teams, Global deployment team, Facilitators, external suppliers.

MEASURE LEARNING

• Access reports on Learning course L1 – L3 evaluation feedback and analyse feedback from course participants to continually improve course offerings
• Accurate reporting and tracking of course consumption and satisfaction reporting

CONTINUOUS IMPROVEMENT

• Document lessons learned and refine deployment processes.
• Stay updated on SuccessFactors features and best practices in learning deployment
• Generate new ideas/suggest improvements/possible solutions

TEAM

• Contribute to other activities or projects across the wider Talent Development function
• Support the induction of new team members

Skills and attributes for success

To qualify for the role you must have

• Proactive problem solver with solutions mindset
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously
• Strong IT skills – Word, Excel, Outlook, SharePoint
• Ability to learn new processes and skills quickly
• Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
• Commercial acumen and business awareness
• Desire to deliver quality services
• Experience in stakeholder management / business consulting
• Ability to engage and influence others, desire to embrace and drive change
• Strong project management skills to deliver and ensure seamless execution of portfolio tasks
• Expertise in curating and maintaining knowledge resources, including documentation and SharePoint sites, to enhance accessibility and usability for participants.
• Experience in establishing and managing key stakeholder relationships, including External Vendors and key internal stakeholders
• Ability to engage and influence others, demonstrating good change management skills and a desire to drive process improvements.
• Strong team worker with an enthusiastic, can-do approach, capable of coordinating and working as ‘one team’.
• Proactive problem solver with a solutions mindset, willing to adjust work schedules as necessary to meet peak demands and customer requirements.
• Ability to learn new processes and skills quickly, adapting to changing environments and priorities.
• Strong IT skills, particularly in the Microsoft Office 365 suite, including Teams, Excel, PowerPoint, Word, Outlook, and SharePoint. There will be a test to determine your knowledge
• An openness to learn and use AI will be required
• Commitment to driving and delivering quality services and products to Talent, ensuring high standards are met.

Experiences:

• Experience of working in Learning or a keen interest in developing a career within this field.
• Experience of working in professional services or corporate environment
• Working in international and diverse environment

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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