Senior Associate - Process Manager

Join a team where your work directly strengthens how marketing gets done — responsibly, efficiently, and at scale. As part of JPMorganChase's Consumer & Community Banking organization, you'll have the opportunity to grow your career at the intersection of governance, controls, and strategic transformation, partnering with some of the most talented professionals across Marketing, Legal, Compliance, Risk, Finance, Operations, and Technology.

As a Senior Associate, Process Manager at JPMorganChase within the Business Banking Marketing Oversight & Controls team, you will play a central role in strengthening governance, supporting audit readiness, and driving operational excellence across Business Banking Marketing. You will lead and coordinate cross-functional initiatives — from planning through implementation — helping simplify processes, enhance controls, and improve reporting while supporting strategic transformation efforts. This role also contributes to the evolution of emerging governance programs, including future insurance marketing oversight capabilities, making it a unique opportunity to shape how a high-impact marketing organization manages risk and drives continuous improvement.

The Business Banking Marketing Oversight & Controls team serves as a trusted partner to Business Banking Marketing, providing governance, risk, and control oversight that enables efficient, responsible, and compliant marketing execution. Through leadership of key governance programs, operational risk activities, control processes, audit readiness efforts, and process improvement initiatives, the team helps strengthen controls, simplify operations, and drive continuous improvement across the organization.

Job responsibilities

• Execute and support key control activities, governance processes, and monitoring routines across Business Banking Marketing to maintain a strong control environment
• Coordinate control testing activities, issue remediation efforts, and documentation requirements in support of ongoing risk and governance programs
• Support incident management processes, including intake, tracking, root cause analysis, reporting, and follow-up actions to drive timely resolution
• Assist with audit, assessment, and examination preparation, including evidence collection, documentation, and issue management to ensure audit readiness
• Lead initiatives to improve efficiency, reduce complexity, and enhance consistency across marketing processes while maintaining appropriate controls
• Develop, maintain, and enhance procedures, process documentation, training materials, and governance resources to support operational excellence
• Serve as a subject matter resource for marketing governance tool administration, managing user requests, troubleshooting, access updates, and platform support activities
• Support the development of emerging insurance marketing governance and oversight capabilities, including process design, documentation, monitoring routines, and stakeholder coordination
• Partner with Risk, Compliance, Legal, and business stakeholders to help establish sustainable oversight frameworks for future insurance-related marketing activities
• Drive continuous improvement efforts through data analysis, stakeholder feedback, and operational insights to enhance the marketer experience

Required qualifications, capabilities, and skills

• Formal training or certification on Process Manager concepts and 3+ years applied experience in operations, project management, controls, governance, marketing operations, business management, or a related field
• Demonstrated ability to manage multiple cross-functional initiatives simultaneously, balancing competing priorities under tight deadlines
• Strong analytical and problem-solving skills with the ability to think strategically while executing detailed operational responsibilities
• Exceptional attention to detail with a quality assurance and quality control mindset focused on accuracy and consistency
• Excellent written, verbal, and presentation communication skills with the ability to convey complex information clearly to diverse audiences
• Proven ability to build strong relationships and influence across multiple functions and stakeholder groups within a matrixed organization
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and SharePoint

Preferred qualifications, capabilities, and skills

• Experience supporting controls, operational risk, compliance, audit, governance, or business management programs within a regulated environment
• Experience in insurance, insurance marketing, insurance operations, or other highly regulated industries
• Familiarity with marketing governance tools and workflow platforms, including experience with intake, review, and approval systems
• Bachelor's degree or equivalent professional experience