Implementation Manager

About the Company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

About the Role

Valon is deploying ValonOS, an AI‑native operating system for complex, regulated operations, with a high‑touch implementation model that pairs great software with world‑class on‑the‑ground execution. As an Implementation Manager, you keep complex, multi‑stakeholder programs moving with clarity, pace, and trust. You are the client’s primary day‑to‑day partner and the internal conductor who aligns Deployment Strategy, Forward‑Deployed Engineering, Product, and Operations to deliver outcomes quickly and safely.

What You’ll Do

• Own the plan of record for an enterprise deployment

  Keep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision.

• Drive execution to timeline

  Anticipate long‑lead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments.

• Be the main client touchpoint

  Build trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions.

• Orchestrate cross‑functional teams

  Coordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live.

• Manage scope and change

  Capture requests, cluster themes, and route to the minimum viable path. Use off‑the‑shelf assets and sessions to avoid bespoke work where possible.

• Land enablement and adoption

  Plan and run training, comms, and readiness for target user cohorts. Track adoption against thresholds and close gaps.

• Run executive cadence

  Prepare materials and drive steering forums with client executives. Keep decisions, risks, and value tracking transparent and on‑track.

• Contribute to the playbook

  Codify templates, checklists, and talk tracks that make future deployments faster and more repeatable.

What Success Looks Like

• Clear, living plan of record with no surprises on critical path.

• Risks and dependencies surfaced early and burned down proactively.

• Transition completed smoothly with minimal business disruption and contingency plans ready but not needed.

• Client stakeholders trust the program and feel well‑managed; decisions made to cadence.

• Adoption targets achieved with trained users and a stable support model.

• Minimal bespoke build through smart expectation‑setting and strong use of existing assets.

Qualifications

• 6+ years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts.

• Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and high‑stakes settings.

• Relationship builder with high EQ who earns trusted‑advisor status with counterparts and executives.

• Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path.

• Comfortable coordinating across multiple vendors and stakeholders in complex, compliance‑sensitive environments.

Preferred Backgrounds

• Experience in implementation management, consulting, investment banking, private equity, hedge funds, or enterprise software deployment where you managed cross‑functional workstreams under tight timelines.

• Background in forward‑deployed work with product or engineering teams.

• Fluency with program tools like Notion, Google Workspace, and project/issue trackers.

Work Environment

• This is a full-remote role but can be hybrid in our NY or SF offices

• High‑ownership environment with small, senior teams.

• Expected travel ~10% to client sites and key working sessions, flexing up around milestones.

How We Work

• Small, high‑trust teams where ownership beats ceremony.

• We treat implementation as 50% of the product: success = software + deployment.

• Builders over coordinators. You own outcomes, not just tasks.

Why Valon

• Proven in the real world. ValonOS is battle‑tested in live operations, so you’re not pushing a slide‑ware roadmap — you’re deploying capabilities that already deliver value.

• Build with elite partners. You’ll work shoulder‑to‑shoulder with former founders, ex‑FAANG engineers, and consultants who prize ownership and pace over ceremony.

• Direct line to impact. Your programs unlock measurable P&L outcomes for customers — faster time‑to‑value, lower cost to operate, better customer experience — and those wins shape our product roadmap.

• High‑trust autonomy. Small, senior teams with clear goals. You’ll make the calls, run the room, and ship. We optimize for leverage, not meetings.

• Career compounder. The role blends executive customer exposure, complex transformation, and product influence — a rare mix that compounds your judgment and scope.

• Momentum and market pull. Legacy transformations are inevitable; our AI‑native approach lets enterprises leapfrog, not inch forward. You’ll be at the tip of that spear.

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.

• Free Food: daily lunch, and dinner provided through Forkable for in-office team members.

• Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.

• Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.

• Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.

• Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.